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Wesley Chapel Nissan - Service Center
Wesley Chapel, FL
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Wesley Chapel Nissan - Service Center
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October 02, 2018
Finally Repaired I had an issue with roof damage to my '18 Frontier, which had occurred during delivery. After much back and forth, phone calls and letters Troy Steven I had an issue with roof damage to my '18 Frontier, which had occurred during delivery. After much back and forth, phone calls and letters Troy Stevenson steped in, discussed the issue with the General Manager (Mr. Santos) agreeing to warranty the all needed body repairs. It was an aggravating process to get to this end point, but, happily, it was properly resolved. A well deserved thank you to both Messers Santos and Stevenson. Respectfully, Ralph Colon More
by Inksling9
Employees Worked With
Troy Stevenson, Brandon Malatino, Paul DaRocha, Brandon Cruz, Jonathan Santos, Brad Seabury
September 22, 2018
Car purchase /Service This is by far the best dealership to get a vehicle from and have it serviced. It’s the best of both worlds. Straight forward sales and customer servi This is by far the best dealership to get a vehicle from and have it serviced. It’s the best of both worlds. Straight forward sales and customer service when your car needs to be serviced! This is the only dealership I’ll let handle my car! More
by CoachMetrice
Employees Worked With
Gregory V
September 20, 2018
Wonderful! The service I received was wonderful. From delivery of a loaner vehicle to fixing the problem without hassel...it was a great experience! Brandon wa The service I received was wonderful. From delivery of a loaner vehicle to fixing the problem without hassel...it was a great experience! Brandon was extremely helpful and informative when explaining the problem with my Murano. Even though the Clearwater dealership is closer (1/2 hr away) I will drive the extra 20 minutes to go to this dealership. I highly recommend the service manager, Brandon and the service department at Wesley Chapel Nissan. More
by AmyKat
Employees Worked With
Brandon Malatino
August 06, 2018
Excellent service, no pressure The service at wesley chapel Nissan is above all other dealerships. Luis Lopez is always very helpful and friendly. No stress. I would and do highly r The service at wesley chapel Nissan is above all other dealerships. Luis Lopez is always very helpful and friendly. No stress. I would and do highly recommend this dealership. More
by Suz
Employees Worked With
Luis Lopez
April 26, 2018
Great sales person! I have been to this dealership before, first visit was great everyone was extremely welcoming. Had a problem with my financing papers and had to come I have been to this dealership before, first visit was great everyone was extremely welcoming. Had a problem with my financing papers and had to come back on multiple occasions for a resign. I was very unsatisfied. Fast forward A few months and I get a call asking about my expierence, I told them and Luis and the team are moving mountains to fix their errors. They are making sure I’m taken care of and helping me find a vehicle that works for me. Won over my business again. More
by Danny55510
Employees Worked With
Luis Lopez
March 23, 2018
Awesome This place is great with awesome service. Jake Carr is a really good salesman. I recommend anyone an everyone to check this place out. Very good This place is great with awesome service. Jake Carr is a really good salesman. I recommend anyone an everyone to check this place out. Very good More
by Brown
Employees Worked With
Jake Carr
March 01, 2018
Best and honest sales representative! We have been coming to get service done here for a couple of years, service department always busy and somewhat unorganized maybe too many people, too We have been coming to get service done here for a couple of years, service department always busy and somewhat unorganized maybe too many people, too many hands, miscommunication happens more often than it should. Having to go get service there is one of things I don't like to add to my list for. However last visit Demontric made a difference experience by a simple "Hi, have you been helped?" "Can I get you anything?" Following by a short and honest conversation about things in life and then a "Let me know if you need anything". Not a Let me sell you a car right now...... Someone, somewhere will always make a difference and here Demontric is the one. Keep up the good work, your smile and honesty. Good things happens to good people. More
by Me123
Employees Worked With
Demontric Doddles
September 30, 2017
Out at your dealership yesterday I would like to thank Nissan Dealership for putting air in my tires and not even charging me. very nice people and shop. Janet Minor I would like to thank Nissan Dealership for putting air in my tires and not even charging me. very nice people and shop. Janet Minor More
by Janet Minor
Employees Worked With
don't know the name of the gentleman
August 11, 2017
Good service My husband and I has bought two cars at Nissan and a few days ago bought another one as a second car. Dee is a good salesman very helpful and nice. I My husband and I has bought two cars at Nissan and a few days ago bought another one as a second car. Dee is a good salesman very helpful and nice. I would come back again More
by Laurie
Employees Worked With
Alberto Diaz, Mat Tan, Demontric Doddles
August 02, 2017
Terrible Communication at this Service Department Made a service appointment for 8:00 AM for my 2011 Maxima. Which I purchased from this dealership. This is my second issue with this service departmen Made a service appointment for 8:00 AM for my 2011 Maxima. Which I purchased from this dealership. This is my second issue with this service department. At 1:00, 5 hours later, I called for a status and was told the car needed a belt and a tension device along with a part that was resulting in the Service Engine light. I was told that the belt and the tension device needed to be ordered from Orlando and they would need to keep the car overnight. I explained that I was paying for a rental car and needed the car as soon as possible the next day. The next day I called at noon for a status and was told the service associate I was working with was not in today, but they would leave him a voicemail to call me. All I wanted was an update and I asked to get a status on my car which you have had for 28 hours. I was then told the technician stated it would be ready the next day. Three days to change a belt and a couple of sensors (one had already been replaced the last time I had my car here)! When I requested to speak to a manager I was told the part had just arrived from Orlando and they were working on the car. (I guess they use a donkey or a camel to gets parts from Orlando to Tampa if it takes 24 hours to get them) I was told by the service manager he would get a status on the car and call me back shortly. Three hours later I had not heard from Wesley Chapel Nissan I then called again and was told the power was out, but the service manager would call me back. Over an hour later I still had received a status. At 4:15 I called back and was told the car was ready. In the end the car was repaired, the previously replaced sensor was replaced under warranty and I did not have to pay for an additional day on the rental car. If this would have all been communicated the overall experience would have been far better. More
by David Dawson
Employees Worked With
Alberto Diaz, Brandon Cruz
