Werner Mazda - Service Center

I brought the car in for a specic manual transmission shifting issue. Service was unable to identify the cause and had only potential fixes because my car is 11 years old. 15 minutes on Google and I foun shifting issue. Service was unable to identify the cause and had only potential fixes because my car is 11 years old. 15 minutes on Google and I found a Mazda Tech Service Bulletin for the exact problem on my exact year and model car. Not impressed with their performance. The first step should have been to research their (Mazda) database. More

I had an oil leak after an oil change, Russ was very accommodating with the re-work. He went above and beyond accommodating with the re-work. He went above and beyond More

Great service! Loved the video explaining what was done to my car. Very nice waiting area. Loved the video explaining what was done to my car. Very nice waiting area. More

I went in for service for a light on my dashboard, that had actually gone out by the time of service. I kept the appointment because I had a tire rotation anyway. I was there 2 hours and they had done 3 had actually gone out by the time of service. I kept the appointment because I had a tire rotation anyway. I was there 2 hours and they had done 3 recalls which I was not aware of until an hour and a half in. When I got my car back, there was a new light on so they immediately took the 2024 CX-90 back in and reset that. I then left. I'd say 6/10 on satisfaction. Not bad, not great, but average. More

The service at Werner Mazda is always first rate. The communication between the staff and the customer is very good. I have been always kept up on the status of my vehicles. The communication between the staff and the customer is very good. I have been always kept up on the status of my vehicles. More

Great people to work with. No hidden cost or pressure to buy. Will definitely recommend werner to family and friends No hidden cost or pressure to buy. Will definitely recommend werner to family and friends More

They were quite responsive to my less-than-stellar review, and the service department worked quickly to get me an extra key. review, and the service department worked quickly to get me an extra key. More

the only thing I don't like is when they bring your car back the never put your seat back the way I have it, you only need to try to put it back, everything is awesome ty back the never put your seat back the way I have it, you only need to try to put it back, everything is awesome ty More

Dealership went above and beyond to make sure my tires were installed. There was a delay in shipping, they gave me a car to drive home. They apologized for the inconvenience, which was completely out of were installed. There was a delay in shipping, they gave me a car to drive home. They apologized for the inconvenience, which was completely out of their control. Very happy with the entire experience. More

OK, you asked. Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned car. A "complex job" it'll take at least a week. They gave us a loaner (Excellent, thus 3 stars). But after a week had to call to check. It'll be tonight (Thursday) or tomorrow. Ghosted. Had to call again the following week. Started to launch into the 'it's a complex job" speech again so I cut that off. That's EXACTLY what you said last week then ghosted us. Apologies, we'll do better. etc, etc. They finally did the job and got our car back. We'll see how it holds up. Then on to the charges. Apparently re-sealing the Oil Pan involves removing AND SAVING the old oil, re-sealing and replacing. Had the car for nearly two weeks and had to pay for the original Oil Change because that's not included in how we do the Oil Pan reseal. ouch. More