Werner Mazda - Service Center

I purchased the car from and that was I’d say the best car buying experience I’ve ever had. I had the car inspected in April and the brakes were in good shape. Then end of June my brakes started making car buying experience I’ve ever had. I had the car inspected in April and the brakes were in good shape. Then end of June my brakes started making an aweful noise so I brought it to them to get looked at and come to find out. The inner pads on the front are completely gone and the outer pads are almost gone. I needed new rotors and pads for the front and they also suggested the rears as well but wasn’t an emergency. Maybe I’m getting old but the sticker shock for the estimate definitely took me by surprise. The labor rates I didn’t have a problem for but the parts I felt was extreme. I understand it’s a business and they’re there to make money but to have a 300% mark up?? Sorry, that just left a really bad taste in my mouth. So no, I did not have them perform the brake service. More

Waiting for service to be finished wasn’t bad at all, video that was sent to me showing the work was very straightforward and appreciated. Really don’t enjoy working with Lorri at the service desk, thoug video that was sent to me showing the work was very straightforward and appreciated. Really don’t enjoy working with Lorri at the service desk, though. Tried to make me feel like an idiot for having concerns over something that she actually had no knowledge of!!! More

I have been a customer for many years and never have had any trouble with this dealership! any trouble with this dealership! More

My last few vehicles purchased and always serviced here. Excellent, sales, service and support every time. Excellent, sales, service and support every time. More

Had a bad battery. Service was great and very much appreciated. Once again, thank you! Service was great and very much appreciated. Once again, thank you! More

Serviced 3 times after tire change it still vibrates and the ride is bumpy. They don’t seem to have any clue about the problem. I’m disappointed with their service. the ride is bumpy. They don’t seem to have any clue about the problem. I’m disappointed with their service. More

On time. Appreciate the video inspection. No selling other services. Nice, clean, comfortable waiting area. Appreciate the video inspection. No selling other services. Nice, clean, comfortable waiting area. More

Excellent and fast service. No upsells at all. Everyone I talked to was friendly and knowledgeable No upsells at all. Everyone I talked to was friendly and knowledgeable More

Great Service Department and love the video that they provide at the end of the Service. provide at the end of the Service. More

Werner Mazda has excellent customer service in their service center, Dylan and Lorri always take excellent care of our vehicles. service center, Dylan and Lorri always take excellent care of our vehicles. More