Werner Mazda - Service Center

Rob was super helpful! I’m an unusual customer and wanted to handle things site unseen and as quickly as possible - there a few delays getting the paperwork but I was able I’m an unusual customer and wanted to handle things site unseen and as quickly as possible - there a few delays getting the paperwork but I was able to get my car within a week and a half, which included having plates sent from MA. More

Staff were very professional & friendly. Your facilities were very clean your waiting ware was nice your snack area was nicely stocked! No comments on individuals-I don’t remember names Your facilities were very clean your waiting ware was nice your snack area was nicely stocked! No comments on individuals-I don’t remember names,! More

I thought the repair service people were friendly throughout the process. They explained everything detail and had great communication with me while my vehicle was there. The repairs were done in a throughout the process. They explained everything detail and had great communication with me while my vehicle was there. The repairs were done in a timely manner. My only reason for a 4 star rating is the cost of the diagnosis of the problem. It seems they can reduce the price of that given there is a high chance the customer will be completing and paying for the work or at least offer a price reduction in the diagnosis if the customer chooses that service center to complete the repair. More

I had a bunch of unexpected repairs (coil springs broken, really this happens??) At 95,000 miles. I commend the dealership for rapid repairs, but would I buy another Mazda?? Not sure. really this happens??) At 95,000 miles. I commend the dealership for rapid repairs, but would I buy another Mazda?? Not sure. More

Clean dealership, nice car selection, friendly sales. Service is pretty convenient as well, they send videos of your car in service, which is a nice touch. Still just a car dealership though, which means Service is pretty convenient as well, they send videos of your car in service, which is a nice touch. Still just a car dealership though, which means there is always a risk of some frustration. In my case, it turns out the Mazda certified CX-5 I picked up had tires that looked ok, but actually had just enough tread to pass as 'green'. 10 months later, and literally only 5,000 miles of driving and the tires are making tons of road noise and Werner service says they are in bad shape and are now just barely passing inspection. They say the tires were ok during certification so they will not take responsibility, or help. I refuse to believe 5k miles of light driving is enough to explain the condition of the tires they sold...but now I've had to replace them on a vehicle I just picked up <12 months ago. Lesson learned, certification only goes so far. More

They are speedy and really great at taking care of what needs to be done effectively! needs to be done effectively! More

Great service. ..explained all work to be done without any surprises! love doing business with them. ..explained all work to be done without any surprises! love doing business with them. More

Happy so far with the service received and open on Saturdays fits my schedule. My experience with the quality of work performed has been perfect and the staff are friendly and explain the work they Saturdays fits my schedule. My experience with the quality of work performed has been perfect and the staff are friendly and explain the work they did thoroughly. Also, they were helpful in recommending preventive maintenance without pressure or up-selling. More

I’ve been happy with this dealership until now. I was told the service department was taken care of an issue and I stayed at the dealership longer for them to fix the issue. When I got the bill and I was told the service department was taken care of an issue and I stayed at the dealership longer for them to fix the issue. When I got the bill and drove away I noticed the paperwork said to call back to reschedule to fix the issue and the issue is still happening. More

I am very satisfied with the service I received. Scheduling was easy and my car was ready before the estimated time. Scheduling was easy and my car was ready before the estimated time. More