Werner Mazda - Service Center

This dealer is always extremely helpful and accommodating. I took my car in last week for some maintenance and some extra stuff needed to be done, they were gonna give me a loaner but instead w accommodating. I took my car in last week for some maintenance and some extra stuff needed to be done, they were gonna give me a loaner but instead were able to get the work done within an hour and get me on my way on an extremely busy day and the last hour of their work day. I love coming here, and when I’m ready to purchase a new car I know exactly where I am going. More

Fast and efficient! Car was done well and speedy with quality care ver evident after! Car was done well and speedy with quality care ver evident after! More

The service department as far as the advisors and technicians were all excellent. The waiting room was excellent, zero complaints at all. I only have one complaint / concern and that involves the technicians were all excellent. The waiting room was excellent, zero complaints at all. I only have one complaint / concern and that involves the vallet guy who initially meets you when you pull into service. I arrived for my appointment on time, upon driving up to the garage bay I noticed that it was already full with two cars, so I waited patiently outside for the cars in front of me to clear out, so that I could pull in myself. Apparently the vallet guy was inside one of the customer cars and instead of pulling the cars forward to make room for myself he proceeded to put the outermost car in reverse and attempt to back out of the bay instead of going forward. Because I was waiting at the doors outside, he could not back up all the way to get out, however he kept going backwards to the point where as I was watching this I actually put my own car in reverse and started going in reverse so he could get out if he needed too. However, instead of pulling out he put the car back in park, hopped out of the drivers seat and stared right at me, then threw both of his hands up in the air as if I had done something wrong or purposefully blocked him in This entire time I was simply waiting for additional room inside so that I couldn’t my own car in. Overall it really didn’t give me the “warm and fuzzies” arriving for service and having the vallet guy clearly pissed off at me or something before I even walked in for my appointment More

Great dealership. Made for a pleasurable experience. Professional feedback on my service. Will return for next service. Made for a pleasurable experience. Professional feedback on my service. Will return for next service. More

Love the customer service. They explain everything to you prior to performing the work. They also don't gouge you on the services you needed! They explain everything to you prior to performing the work. They also don't gouge you on the services you needed! More

Always professional and courteous Great staff and service,from oil changes to inspection sticker I recommend this dealership service,from oil changes to inspection sticker I recommend this dealership More

The whole experience was great. The paperwork was taken care if before hand and the tension was as painless as it gets! Thanks Mike and team. The paperwork was taken care if before hand and the tension was as painless as it gets! Thanks Mike and team. More

Got an oil change and tire rotation. Checking in was very easy and kept up to date on the progress of the service with a video on what they were doing. Would definitely be back. Checking in was very easy and kept up to date on the progress of the service with a video on what they were doing. Would definitely be back. More

This was my third visit to the service center. My home is almost 1.5 hours from Werner. I am completely satisfied with the service that I receive each time. My previous car was an Audi Q5. I t My home is almost 1.5 hours from Werner. I am completely satisfied with the service that I receive each time. My previous car was an Audi Q5. I think Werner’s service is better than what I received from the Audi dealership. More

Everyone seemed too busy to help me, my card got declined and the lady told me that she could use her card just to prove to me that the system was working. Made me feel pretty crappy, my card had gotten shut and the lady told me that she could use her card just to prove to me that the system was working. Made me feel pretty crappy, my card had gotten shut off due to fraud. She had asked me if I needed to switch money over to my account- was just very rude. I had more than enough money and didn’t know what my card had been put on hold due to fraud. More