Werner Mazda - Service Center

I had such a positive experience working with Werner Mazda! Mike was kind and helpful and after working with him I was able to find the perfect car for me! Russ and Eric took great care of me as well fa Mazda! Mike was kind and helpful and after working with him I was able to find the perfect car for me! Russ and Eric took great care of me as well facilitating the final test drive and pick up of the vehicle! I would recommend Werner Mazda and I love my new car! More

All staffs are friendly and respectful, stating from the front desk. The Werner Masada staff Loves dogs, My dog was treated like a queen. front desk. The Werner Masada staff Loves dogs, My dog was treated like a queen. More

I was lied to when I bought the car, and no one is willing to correct the error. I will shop elsewhere from now on. willing to correct the error. I will shop elsewhere from now on. More

I made appt online. I needed new tires and tried calling 3 times to discuss the purchase, I left a VM each time. No one ever called me back. The day before my appt the I needed new tires and tried calling 3 times to discuss the purchase, I left a VM each time. No one ever called me back. The day before my appt the service manager called and said, we don’t know what kind of tires you want. When I explained, he said oh, our VM system sucks, which is not very helpful. Folks are nice… but be prepared to wait. I had a scheduled appt at 8AM…. Purposefully first thing in the AM assuming they wouldn’t be late. New tires, alignment and LOF took 3-1/2 hrs. Service manager told me I drew the short straw…. Which seemed pretty xxxxty to say. The video they send at the end of the appt came two hours later and the mechanic moved so fast and garbled his words so that the video was meaningless. The helpful text at the beginning of the appt telling me I could text or email him at any point for assistance proved useless as when I texted no one responded. The work was completed… my car was washed….the free WiFi and water was nice…they comped the alignment b/c of how long it took. If my 6 visits, two of them took exceptionally long amounts of time. I think I’ll try the Mazda dealership in Concord NH. More

Easy to make appointments, excellent service from dropping off, video, picking up, communication & check out. dropping off, video, picking up, communication & check out. More

Perfect -I am very happy. ..Thank you so much..... I love my Mazda CX-5 ..Thank you so much..... I love my Mazda CX-5 More

Perfect. .... you don't need to use any more than perfect the car is just perfect .... you don't need to use any more than perfect the car is just perfect More

Had scheduled an appointment. The salesman had the car already pulled up and ready for a test drive. The numbers process was smooth and easy. Finance guy didn’t push any additiona The salesman had the car already pulled up and ready for a test drive. The numbers process was smooth and easy. Finance guy didn’t push any additional features and was in and out with my new car in a few hours. Considering it was the last day of the month, I consider that quick! More

Lori, The receptionist is so nice, as in the check in and out persons! Thank you out persons! Thank you More

We walked in about 30 minutes before closing. Matt was thorough and did not make us feel rushed. We love our New Mazda CX50 Matt was thorough and did not make us feel rushed. We love our New Mazda CX50 More