Werner Mazda - Service Center

Great customer service, accommodating and helpful. Best and quickest transaction when I purchased my car. Best and quickest transaction when I purchased my car. More

My wife and I have leased 2 vehicles from Werner Mazda and will be back for number 3 this summer. The whole staff makes the experience great. We have all our service done there. Everyone is polite and hel and will be back for number 3 this summer. The whole staff makes the experience great. We have all our service done there. Everyone is polite and helpful. More

I appreciated my own experience with Shannon, who was my service advisor. But I also wanted to commend Lorri, for the way she handled a situation that was not mine. A customer walked in without an appointme service advisor. But I also wanted to commend Lorri, for the way she handled a situation that was not mine. A customer walked in without an appointment. She was concerned about her brakes and wanted to be seen immediately and was clearly distressed. She also mentioned that she had work to do in the area for which she needed her car. Rather than just dismissing her or scheduling her for later, she got into problem-solving mode. She offered a loaner car, but it was refused. She calmly told her to make herself comfortable while she looked for a solution and stayed engaged and talked to her through this process. I wasn't watching to see if it was Shannon, or someone else who made it happen, but while Lorri was engaging the customer, a technician was able to take a quick look to make a rapid diagnosis. At that point, the customer relaxed and sat down and the staff promised to get her in as soon as they could. My car was done way earlier than expected, so it's quite possible that left it open for a same-day appointment. I appreciated the video walk-through. More

Great service, great technician, very friendly staff, very dependable, will def be going back again thank u Russ for ur help 😊 very dependable, will def be going back again thank u Russ for ur help 😊 More

I have no complaints about this service. Staff were nice, they seemed to do their job thoroughly and didn’t give me any extra hoops to jumps through, which I appreciated. Staff were nice, they seemed to do their job thoroughly and didn’t give me any extra hoops to jumps through, which I appreciated. More

Very professional, any issues were conveyed clear and concise. I am a repeat customer with Mazda, this visit is why I am a continued Mazda customer. concise. I am a repeat customer with Mazda, this visit is why I am a continued Mazda customer. More

Gerry was great! He had a loaner for me, and able to return next day for pick up. He had a loaner for me, and able to return next day for pick up. More

The customer service was amazing as usual. They are very accommodating and respectful of peoples time They are very accommodating and respectful of peoples time More

Always a positive experience. Oil change/tire rotation and a clean car. Comfortable waiting area. I would recommend a quick wipe down of the black tables in sitting area at the e Oil change/tire rotation and a clean car. Comfortable waiting area. I would recommend a quick wipe down of the black tables in sitting area at the end of the day. My appointment was at 7:30 am on a Monday. More

Top notch service experience. The vehicle was ready when promised and they even washed and vacuumed the vehicle. I had a couple of questions that Lorri Moore answered quickly an The vehicle was ready when promised and they even washed and vacuumed the vehicle. I had a couple of questions that Lorri Moore answered quickly and easily. As a side note, I always buy a vehicle from a dealership that only sells one brand. They are focused on that one brand which I think improves the overall experience. More