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1,700 Reviews of Werner Mazda - Service Center
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January 29, 2019
Charged diagnostics fee while still under new car warranty New Mazda6 purchased at this dealer, still under the 3yr/36k new car warranty. All service done here and generally a pleasant experience, including a New Mazda6 purchased at this dealer, still under the 3yr/36k new car warranty. All service done here and generally a pleasant experience, including a free car wash and vacuum every time. Very disappointed with the last visit - reported a creaking/squeaking noise coming from front-end suspension (driver side), usually when backing out of driveway, turning left at slow speed, going over speed bumps and turning...tech could not hear the noise, granted the weather was not optimal for diagnosing noises due to snow. Got charged a diagnostics fee! Never in my life of owning multiple other new cars from both Japanese and American brands got charged a diagnostics fee while the car is still under warranty, and practically no work was performed. Was in a rush to make it to another appointment so did not have time to wait for a manager to dispute the charge, but I'll give them one last chance to rectify the situation on the next visit. If not satisfied, Mazda loses a customer and all the other car friends/enthusiasts who bought Mazdas from this dealer or were considering it over other more popular brands. More
by myple
Verified CustomerEmployees Worked With
Jenn Lupo
January 28, 2019
Always a great experience! Friendly, polite super nice people all round and very reasonable pricing. Prompt and even called to check they could replace a $7 part!! These guys Friendly, polite super nice people all round and very reasonable pricing. Prompt and even called to check they could replace a $7 part!! These guys are awesome. More
by sgimabrit
Employees Worked With
Craig who gave me a ride was super nice too!, Jess Kinney
January 27, 2019
Another great service experience at Werner! Brought in my Mazda 6 for oil change, tire rotation, inspection, and a fix for my Android Auto. Turned out an update was needed to the software, whic Brought in my Mazda 6 for oil change, tire rotation, inspection, and a fix for my Android Auto. Turned out an update was needed to the software, which they performed for me. Service was completed quickly while I worked in comfort in the waiting area. This is my second Mazda, and second car from Werner, and I have no reason to go anywhere else. Thanks again!! More
by Guitarghuy2377
Employees Worked With
Jess Kinney
January 26, 2019
I was Amazed! I dropped my car off for service. My appointment was at 9:30. By 9:45 I had a video text from the service department showing me what they recommended I dropped my car off for service. My appointment was at 9:30. By 9:45 I had a video text from the service department showing me what they recommended for service. I was able to reply via text or request a call back. I requested a price via text and received a prompt reply. They sent a text when it was complete. And when I picked up my car it had been washed and vacuumed. WOW! I was amazed. I recently brought my son car to a different dealership and they took my car in 3 hours after my appointment time and I had to call them 4 times. They fixed the one thing I bought the car in for and didn’t check to see if anything related needed repair (it did). When I picked up the car they couldn’t find my car keys. I’ll never go there again. Warner Mazda Service Department was awesome! I was truly impressed. More
by tracy_vermeulen
Employees Worked With
Jess Kinney
January 25, 2019
Excellent service from start to finish Excellent dealership highly recommend! Couldn’t ask for better service. They have a flexible schedule to accommodate their customers. Not to mention t Excellent dealership highly recommend! Couldn’t ask for better service. They have a flexible schedule to accommodate their customers. Not to mention their customer service is outstanding. More
by kirstinhybsch
Employees Worked With
Jennifer, john obrien
January 23, 2019
New brakes, great experience I went up to Werner Mazda strongly suspecting I needed new brakes. Such was the case but the service department was very efficient as they gave my car I went up to Werner Mazda strongly suspecting I needed new brakes. Such was the case but the service department was very efficient as they gave my car an overall check as well as changed the oil. The guys in the sales department were nice enough to loan me a snazzy 2016 Mazda CV-5 to take over to the mall to kill time while waiting. Despite living about 40 minutes from the dealership it's always worth the trip as the staff at this dealership is very friendly and helpful. More
by nobir61
January 22, 2019
Florida Trip Scheduled maintenance for Mazda 6 prior to trip to Florida. The oil and filter was changed and a tire rotation was done. The car was washed and vacuum Scheduled maintenance for Mazda 6 prior to trip to Florida. The oil and filter was changed and a tire rotation was done. The car was washed and vacuumed. More
by runrx2
Employees Worked With
Jay Trabucco, john obrien, Jess Kinney
January 21, 2019
Top Notch Prompt service. Very nice lounge with a massage chair, big screen TV and coffee while waiting for my oil change and tire rotation. Great experience al Prompt service. Very nice lounge with a massage chair, big screen TV and coffee while waiting for my oil change and tire rotation. Great experience all around. More
by chris
Employees Worked With
Jess Kinney
January 19, 2019
Always top notch Got my appointment when I needed. They checked me in 8am sharp, very quick process. The waiting area was clean and had everything you needed to re Got my appointment when I needed. They checked me in 8am sharp, very quick process. The waiting area was clean and had everything you needed to relax while they were taking care of your car. Thank you More
by andiz42
Employees Worked With
john obrien
January 14, 2019
Oil change Greeted promptly and service was completed in the time stated. I was updated during the wait and asked if I needed anything by several employees that Greeted promptly and service was completed in the time stated. I was updated during the wait and asked if I needed anything by several employees that walked by More
by dunleavyje
Employees Worked With
Jess Kinney, Jenn Lupo
