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1,700 Reviews of Werner Mazda - Service Center
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March 23, 2019
Kind, Curteous, On-time Kind and courteous staff. Service was completed under quoted time. They washed and vac-ed after. The lounge was comfortable with snacks and bevs. GREA Kind and courteous staff. Service was completed under quoted time. They washed and vac-ed after. The lounge was comfortable with snacks and bevs. GREAT! More
by CX5 - VT Owners
Verified CustomerEmployees Worked With
Jess Kinney
March 20, 2019
Taken for a Ride When I went for an oil change, I was told my brakes were looking very worn and needed to be replaced and given an astronomical quote. I had a family When I went for an oil change, I was told my brakes were looking very worn and needed to be replaced and given an astronomical quote. I had a family member who is well versed in brake replacement do them for me and learned that I was actually NOT in need of new brakes. Single woman with limited car experience, dealerships think they can take advantage. I have a real problem with that. I’ll never go back. Love my Mazda, but have zero respect for this dealership. More
by Unimpressed
Employees Worked With
john obrien
March 18, 2019
Routine Check Loyal customer with loyal staff. I like the new video process explaining the issue. I continue to return abc recommend as well. Have for over 15 ye Loyal customer with loyal staff. I like the new video process explaining the issue. I continue to return abc recommend as well. Have for over 15 years! More
by Mtrento
March 15, 2019
quick and thorough The new video feature is nice but not entirely necessary, if it's stressful for the mechanics. I was accidentally charged for service I didn't get a The new video feature is nice but not entirely necessary, if it's stressful for the mechanics. I was accidentally charged for service I didn't get and when I called in the service rep immediately saw what happened, apologized, and fixed. Happy customer. More
by nrosetulip
Employees Worked With
Jess Kinney
March 11, 2019
90,000 mile service CX-5. Goes the extra mile, treated very well and fairly. John, Service manager called Mazda & got a good price (warranty) for replacement two daytime runn Goes the extra mile, treated very well and fairly. John, Service manager called Mazda & got a good price (warranty) for replacement two daytime running headlights. More
by PBDORAN626
Employees Worked With
john obrien, Jess Kinney
March 10, 2019
Brought car in for regular maintainable. Had oil change and tire rotation and asked that the tires and battery be checked. Had specific feedback on tires and battery and when I might new part Had oil change and tire rotation and asked that the tires and battery be checked. Had specific feedback on tires and battery and when I might new parts in the future. They explained why I needed a new oil plug. And did not push me make any other changes. Work was completed in the time stated. All employees were friendly and professional. AND they washed the car. Al in all a good experience. More
by cmwalker4444
Employees Worked With
Ken armstrong
March 10, 2019
Bad as usual I was waiting for a call for more then 2 weeks I finally called the service department and they had the part required to fix my car and it had been th I was waiting for a call for more then 2 weeks I finally called the service department and they had the part required to fix my car and it had been there for a while I have to take my care in for the 3 or 4th time to have the same issue fixed It looks like they finally fixed the problem but were very careless about where their greasy dirty hands were and marked up my seat and I had to clean it and hoped it wouldn’t ruin my leather seats. Rich Hammond did offer to send someone out there but at that point we had enough of the service dept. this was not our first bad experience with them More
by Enough
March 09, 2019
Young lady that waited on me went over and above with me! I am happy with everyone that I have worked with at Werner. Your service is excellent! I have not had a bad experience there. I am hoping when my leas I am happy with everyone that I have worked with at Werner. Your service is excellent! I have not had a bad experience there. I am hoping when my lease is up to continue with Werner. More
by pclaf11
Employees Worked With
Other Employees :
Not sure if it was Jess or Jenn., David Lee, Jess Kinney, Jenn Lupo
March 05, 2019
It was easy! Werner came through for a front bumper cover replacement last week. Took only four days, because John painted the parts ahead of time--they were read Werner came through for a front bumper cover replacement last week. Took only four days, because John painted the parts ahead of time--they were ready to install right away. Overall impressed with the whole process. More
by grlod
Employees Worked With
john obrien, Jess Kinney
March 04, 2019
Great service Service appointment was fast. Took care of everything efficiently. I think tire rotation should be part of oil change service. Think the price is a bi Service appointment was fast. Took care of everything efficiently. I think tire rotation should be part of oil change service. Think the price is a bit high for oil change $59.95 and to add $25 to rotate my tires I think was way overpriced. More
by rosoups
Employees Worked With
