Werner Mazda - Service Center

Always a pleasure to visit Werner I bought my 2017 Mazda3 new at Werner a little over two years ago, and so far they have done all the service. Their service department is always profe I bought my 2017 Mazda3 new at Werner a little over two years ago, and so far they have done all the service. Their service department is always professional and punctual, and they know the art of under-promise and over-deliver. I took my car in for its inspection & added the Android Auto/Apple Carplay upgrade to the stereo. I was told it would be about two hours, and they had me in and out in under 90 minutes. Waiting room is always clean & comfortable. I am willing to make the hour drive out of my way for their quality service. More

Very satisfied Very friendly staff. Able to arrange a ride to get me to work and call asking if I needed a ride back. Great price, convenient and helpful staff Very friendly staff. Able to arrange a ride to get me to work and call asking if I needed a ride back. Great price, convenient and helpful staff More

Service is great The Service center does great work and always accommodating with appointments. Only issue on this occasion Was i waited almost 90 minutes for my vehi The Service center does great work and always accommodating with appointments. Only issue on this occasion Was i waited almost 90 minutes for my vehicle to get inspected. Other than that I would still highly recommend Werner More

Inspection I had my yearly inspection done. They are always accommodating with an appointment time and are thorough and efficient. I always bring my car to Maz I had my yearly inspection done. They are always accommodating with an appointment time and are thorough and efficient. I always bring my car to Mazda for inspections and servicing. More

Great Service in a Welcoming Atmosphere All employees are friendly and willing to assist you … and no pressure ! A relaxing lounge area while you wait for your vehicle … and the snacks are g All employees are friendly and willing to assist you … and no pressure ! A relaxing lounge area while you wait for your vehicle … and the snacks are good too ! More

First service appointment Great experience. Could not have been better. Would recommend. Clean waiting area. Complementary water and snacks. Fast service. Employees were f Great experience. Could not have been better. Would recommend. Clean waiting area. Complementary water and snacks. Fast service. Employees were friendly and helped. Happy I chose this dealer. More

Unprofessional People You get banned from the dealership over a bad survey. With no explanation of except I am the Manager/Owner. 2 weeks to get my car serviced for an regu You get banned from the dealership over a bad survey. With no explanation of except I am the Manager/Owner. 2 weeks to get my car serviced for an regular routine maintenance seriously if you are that understaffed maybe there is a reason behind it. Not sure why this dealer is supposedly a 4 star gold dealer. The owner acted unprofessional and I have no longer need for there lack of professionalism they lost a long term customer after this after buying vehicles here for sometime I get treated this way. Only time I get a response is over a bad survey. Maybe if you talked it out people can change surveys and etc but you rather not so its on you now. This wasn't the first time I had issue with this dealer either but I let slide not this time. Kristen was a bit rude and not very professional. I would have happily worked things out if you simply talked it out. Again I was way passed my Maintenance schedule time and Jess knew that but no regards for helping me get in soon, I will not be held responsible I there is engine break down since I can't just go any where except a Mazda dealer for service since I paid up front for the plan. Even sent an email to John seeing why is going on and why I can't get in sooner, but I didn't even get a response back from that email. So they all of these people had more time to discuss the matter before anything else occurred but again they decide to take the high road and be rude and BAN someone from the dealership. I guess you have enough customer coming to lose paying customers. Mazda Corp already knows about this issue and had noted it themselves. Not sure where this will go from here now. More

Efficient Service Center Having bought my CX-5 at Werner Mazda, they offer a greatly discounted yearly state inspection test. I also get my oil change there since they do a fu Having bought my CX-5 at Werner Mazda, they offer a greatly discounted yearly state inspection test. I also get my oil change there since they do a full circle inspection and car wash included. While waiting in their lounge, I also received a text video showing my car's tire wear. This was quite useful. More

Great Service Department I am selling my 2009 Miata and thought it would be a good idea to have the service department at a Mazda dealership look the car over and change the o I am selling my 2009 Miata and thought it would be a good idea to have the service department at a Mazda dealership look the car over and change the oil and air filter. The car seemed to be "dragging" recently so figured it couldn't hurt to have it checked. Glad I did, and glad I went to Werner Mazda. They quickly discovered that my left front caliper had seized, practically locking the wheel in place. They even texted me a video of the technician, first showing the issue with the caliper and then checking off several other inspection points. Service rep, Ken Armstrong, notified me of the problem and gave me some alternatives to get the car back on the road. I finally chose to have the rotors, calipers, and pads replaced on both wheels. Ken was great in directing the work and keeping me informed of my options and cost. He said they would have to order parts and could have the job done in two days. In the meantime, he gave me a loaner car for free. How can you beat that? Needless to say the work was done on time as promised and the car rides like a champ again -- thanks to Ken Armstrong and his team. Great job! Five stars! More

They are the best! We have only been to the dealership for our service. It is worth the 3 hour round trip. They are the best! We enjoy seeing the staff and knowing our c We have only been to the dealership for our service. It is worth the 3 hour round trip. They are the best! We enjoy seeing the staff and knowing our car will be washed and vacuumed at each service. More