Werner Mazda - Service Center

Inspection done right Great service, great customer service. Was greeted by name and had prompt service and price was great. Would definitely recommend Werner Mazda for all Great service, great customer service. Was greeted by name and had prompt service and price was great. Would definitely recommend Werner Mazda for all my car needs More

Satisfaction Greaat service and helpfulness as usual All I have to say is thank you Went on extra distance to help me out when I was tight budget.have had this c Greaat service and helpfulness as usual All I have to say is thank you Went on extra distance to help me out when I was tight budget.have had this car for 4 years and you guys have taken good care of it More

Jess is amazing The reason I keep coming back is because of how well cared for Jess makes me feel when I need to bring my car in for service! She has always been hel The reason I keep coming back is because of how well cared for Jess makes me feel when I need to bring my car in for service! She has always been helpful and accommodating! More

Great Visit Service appt was fast, efficient, and relaxing. Love getting a freshly washed car back! One wish is that there were extended service hours so that Service appt was fast, efficient, and relaxing. Love getting a freshly washed car back! One wish is that there were extended service hours so that I could come in after work vs needing to schedule on a weekend or have someone else bring my car in for me. More

Service I came early for my service app. and was well received. All the staff were friendly and well informed about what was required for repairs & more,Than I came early for my service app. and was well received. All the staff were friendly and well informed about what was required for repairs & more,Thanks More

Oil change and tire rotation My service was done in a timely fashion. They are always great at what they do and take pride in their work. Great auto dealership! My service was done in a timely fashion. They are always great at what they do and take pride in their work. Great auto dealership! More

Broken computer interface Jon is absolutely fantastic. Very communicative, went the extra mile and understanding. I will continue to service and buy cars as long at Warner Mazd Jon is absolutely fantastic. Very communicative, went the extra mile and understanding. I will continue to service and buy cars as long at Warner Mazda as long as he is there and they continue to make the experience feel like the customer matters More

Honest Service at a Great Price I have an older vehicle and many people are under the impression that a dealership will be much more pricey in order to maintain and repair. Mazda Ser I have an older vehicle and many people are under the impression that a dealership will be much more pricey in order to maintain and repair. Mazda Service was 30 percent less expensive then their non dealer counter parts, and it took half the time. Good for Mazda service for breaking the stereotype of dealer service 'RIP off' on older vehicles. My car is creeping towards the 200k club and drives just as good after maintenance then it did the day I purchased it when it was almost brand new. More

Good and bad The routine service was fine. People were professional and friendly. However, when the service was finished, I asked to speak with someone about a qu The routine service was fine. People were professional and friendly. However, when the service was finished, I asked to speak with someone about a question on my Sirius radio. A young guy came out and after several minutes was unable to diagnose the problem. ( it looks as though there is a time countdown on each song, showing how much time is left of the song. My countdown timer doesn’t move at all .) I asked him if we should compare my radio with another car that has Sirius radio to see if it did the same thing. He said there probably weren’t any other CX5s with Sirius on the lot. I asked him two additional times and he still said no there weren’t any other cars to compare it to. I was tempted to go in and speak with someone else but, feeling very frustrated, I gave up and left. More

Command Center Malfunction With the recent command center malfunction that impacted my specific year and model Mazda, Jess was empathetic, responsive, and proactive in making su With the recent command center malfunction that impacted my specific year and model Mazda, Jess was empathetic, responsive, and proactive in making sure she collected the data needed to identify the situation, while answering my 1000 questions as to "maybe why" it happened. They kept me informed of updates and reached out immediately when the back ordered part arrived and scheduled me an appointment for the next day. The entire service team creates a friendly and welcoming environment. The consistent treatment I received through phone calls, emails, and in person, shows their genuine nature and approach with their customers. More