Werner Mazda - Service Center

The service department is top notch! This Visit, I needed Maintenance, Oil Change, tire rotation, Transmission and rear differential service. I was on vacation and arranged to have a family member get the ca Maintenance, Oil Change, tire rotation, Transmission and rear differential service. I was on vacation and arranged to have a family member get the car to the dealer and back and Werner shuttled them back and forth to home. Well, while checking over the car, the service Tech found an issue in the front end and gave me a call. We discussed the repair, costs, and that one of the parts would be covered under warranty as a courtesy! So the next day, the car was finished, the family member was picked up, brought to Werner to pick up the vehicle. I received a call, the service department took payment over the phone and the car was back home. Drove it upon my return and it is like brand new! (at 68K miles). Werner delivers this type of service every time! This is what customer service and repair is supposed to look and feel like. These days it is rare and I greatly appreciate the excellent service! More

Needed glass replaced for my passenger side window, they had it ordered and ready, gave me a rental because they said it could take a little while and off I went for the day. Received a text when my car was had it ordered and ready, gave me a rental because they said it could take a little while and off I went for the day. Received a text when my car was done later that afternoon and picked it up no problems. They even washed and vacuumed it for me! More

I showed up early and I didn’t realize they opened at 730 not 7 and i was told 3 times they don’t open til 730 and it was a good thing a technician showed up early. not 7 and i was told 3 times they don’t open til 730 and it was a good thing a technician showed up early. More

The Mazda team is great. While my leased auto was being serviced, they were able to put everything together to help me purchase this vehicle as well. When service was complete, Lorri reviewed everything w serviced, they were able to put everything together to help me purchase this vehicle as well. When service was complete, Lorri reviewed everything with me that was done. Couldn't ask for a better experience. More

I've been doing business with Werner Mazda for almost 15 years and have always had a pleasant, professional experience. I highly recommend their dealership. years and have always had a pleasant, professional experience. I highly recommend their dealership. More

Car was brought.in as scheduled and all work was done as requested as I waited . Car was finished and washed within a reasonable amount of time and all the staff I dealt with were pleasant and courteous. requested as I waited . Car was finished and washed within a reasonable amount of time and all the staff I dealt with were pleasant and courteous. More

Russ did a fantastic job answering my questions and updating me about my Mazda CX-5 being repaired. Don’t lose that gentleman he is an asset to your company! Give him a raise! updating me about my Mazda CX-5 being repaired. Don’t lose that gentleman he is an asset to your company! Give him a raise! More

Everyone was kind and very helpful. .Such a wonderful team They listen, and completed the work as promised. Dealership is extremely clean and provided great choices of coffee, water and snacks. team They listen, and completed the work as promised. Dealership is extremely clean and provided great choices of coffee, water and snacks. More

Excellent service visit as always. Work done well and in timeframe expected. Kindly gave me a loaner vehicle to use while mine was being serviced. Shannon followed up to make sure everything went well. timeframe expected. Kindly gave me a loaner vehicle to use while mine was being serviced. Shannon followed up to make sure everything went well. More

I brought my Mazda CX5 in for an oil change & state inspection as I do each year. I like the fact that Jake in the service center (who worked on my car) sent a video to my phone for me to watch when he inspection as I do each year. I like the fact that Jake in the service center (who worked on my car) sent a video to my phone for me to watch when he found things that needed repair / replacement. I feel I can trust the service department with the needed repairs / replacement found. Also, Russ followed up to make sure I was completely satisfied with the service. More