Werner Mazda - Service Center

OK, you asked. Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned car. A "complex job" it'll take at least a week. They gave us a loaner (Excellent, thus 3 stars). But after a week had to call to check. It'll be tonight (Thursday) or tomorrow. Ghosted. Had to call again the following week. Started to launch into the 'it's a complex job" speech again so I cut that off. That's EXACTLY what you said last week then ghosted us. Apologies, we'll do better. etc, etc. They finally did the job and got our car back. We'll see how it holds up. Then on to the charges. Apparently re-sealing the Oil Pan involves removing AND SAVING the old oil, re-sealing and replacing. Had the car for nearly two weeks and had to pay for the original Oil Change because that's not included in how we do the Oil Pan reseal. ouch. More

Would highly recommend Werner Mazda. Ryan in sales was terrific. No pressure, personable, quick to have car ready to test drive, easy going, knowledgable. Sales manager, Rich, was inc Ryan in sales was terrific. No pressure, personable, quick to have car ready to test drive, easy going, knowledgable. Sales manager, Rich, was incredibly helpful in satisfactorily solving an issue with my new car. And settling on a price I was happy with was an easy, no pressure process. Dylan in service was so patient, respectful and kind in explaining the work they were doing. Eric in sales was also super responsive in helping resolve an issue and having my new vehicle delivered to me. Matt in finance was also no pressure, super personable and helpful. Can't ask for more. I'd purchase here again for sure. More

Been going here for years, honest salesman and the service team is very accommodating. I recommend Werner Mazda to friends and family service team is very accommodating. I recommend Werner Mazda to friends and family More

Great customer service. The waiting room is comfortable, the service videos are great, and the staff is knowledgeable and informative. I feel I'm in good hands at Werner M The waiting room is comfortable, the service videos are great, and the staff is knowledgeable and informative. I feel I'm in good hands at Werner Mazda. More

Shannon was excellent. Very professional, courteous and knowledgeable about the service I requested. She communicated with me on the progress of my service and had my cour Very professional, courteous and knowledgeable about the service I requested. She communicated with me on the progress of my service and had my courtesy vehicle ready as well. She was a pleasure to work with and deserves a free coffee or breakfast/lunch. More

Scheduling appointment was very easy. Was greeted warmly and service wait time was not long Was greeted warmly and service wait time was not long More

Lori is very helpful and pleasant. I look forward to seeing her every time I have service I look forward to seeing her every time I have service More

I have been bringing my mazda 3 for its regular services here, all the staff is really kind and helpful. here, all the staff is really kind and helpful. More

Great communication. Quick, reliable and professional. Fair prices. Excellent service. Welcoming and comfortable waiting area. Quick, reliable and professional. Fair prices. Excellent service. Welcoming and comfortable waiting area. More

The process of returning one leased vehicle and leasing a new, was without issue and was a great experience. From the sales rep (Mike) to the finance rep, to the fro t desk receptionist, the experience was new, was without issue and was a great experience. From the sales rep (Mike) to the finance rep, to the fro t desk receptionist, the experience was professional and enjoyable More