Werner Mazda

I PURCHASED MY NEW MAZDA 3 FROM WERNER MAZDA AND HAD WONDERFUL EXPERIENCE WITH SALES, NOW I BRING MY CAR IN FOR THE FIRST OIL CHANGE AND GET THE SAME EXPERIENCE FROM THE SERVICE DEPT. FROM GETTING A CO WONDERFUL EXPERIENCE WITH SALES, NOW I BRING MY CAR IN FOR THE FIRST OIL CHANGE AND GET THE SAME EXPERIENCE FROM THE SERVICE DEPT. FROM GETTING A COMPLIMENTARY BREAKFAST, A FREE WASH AND CLEAN ON MY VEHICLE. MATT BLACK TOOK VERY GOOD CARE OF ME, AND GETTING MY VEHICLE SERVICED RIGHT AND VERY QUICK. WOULD NOT GO ANYWHERE ELSE BUT WERNER MAZDA More

I recently moved to NH from MA and was looking for a dealership to service my cadillac. Pulled into Werner and was immediately greeted by Matt. He was very friendly and treated me like I was a custome dealership to service my cadillac. Pulled into Werner and was immediately greeted by Matt. He was very friendly and treated me like I was a customer there forever. They fed me breakfast for free, asked me if I needed a free shuttle anywhere. As I was waiting a woman came out and asked everyone if they where all set. She wanted to know if we wanted her to check on our vehicles, or if there was anything we needed. After she walked away people commented on how great everyone at Werner was. I do agree with this. When my car was ready I paid my bill and they pulled my vehicle around for me. To my surprise my vehicle was not only serviced, but they cleaned the entire vehicle. I will bring all my vehicles to Werner for service. Great people. Totally recommend. More

Went in to look at new cars, Charlie greeted me, I told Went in to look at new cars, Charlie greeted me, I told him what I was looking for and he immediately pointed me in the right direction. There was Went in to look at new cars, Charlie greeted me, I told him what I was looking for and he immediately pointed me in the right direction. There was no hassle, I test drove 4 vehicles, Charlie was very professional, yet I felt as if I had known him forever. I choose my CX7 and I love it. Charlie's father is one of the managers at Werner, I had a great time with the two of them. My kids where a little wild, but the staff at Werner gave them a snack, they had toys to play with and watched a movie. The thing I was most impressed with was how Charlie showed my everything in the dealership. I met Matt in service, made my first service appointment, and was showed exactly what to do when I go to service. The owner even came and "Thanked" me for my business. I have bought many vehicles in the past, but this experience was very different. I feel that Werner has earned my business forever, and plan to let my friends and family know how great I think they are! Thank you Charlie I am thrilled with my new CX7. More

I window shopped Werner's Mazda twice while thinking about a new vehicle - apparently this is frowned upon here,because when I went back to talk terms on a new Mazda,the salesperson(only one on at ti about a new vehicle - apparently this is frowned upon here,because when I went back to talk terms on a new Mazda,the salesperson(only one on at time) said he had to leave and that the sales mgr.was in his office IF I needed help. I waited and nobody came out.I called in to see if he would help me and no answer.Finally I walked over to his office and asked for his help and he replied - "aren't you the guy that was in before and didn't buy?", although his "rudeness" set me back a step,I said -I was in thinking about a purchase - now I would like to discuss price and possible purchase. No response - just kept looking at some paperwork he was holding - I could not believe that this was coming from a so called professional - let alone mgt. Finally he said if you're buying we can discuss terms, at which point I said nevermind I'll purchase elsewhere, leaving the showroom. Three days later a brand new Mazda was delivered to my house from dealership in Danver's MA. the salesman from IRA's was polite and professional as well as the mgt.team with whom I had negeotiated what I thought was a fair deal for all concerned. Being in sales myself, one thing I never do is judge a book by it's cover and apparently the employees at Werner do! To take it a step further - I contacted Werner's other showroom(Cadillac) to speak with the owner about his employees rude unprofessional manner, giving my message to sales mgr.,who said he'd have owner return my call,well that was about as productive as my trip into Werner Mazda to begin with - no return call. Well guess the apple doesn't fall far from the tree! I write this review, as this is the worst experience I've ever had at any car dealership,anywhere, and I've purchased 3 new cars in the last 6 yrs. More

Went in to trade my daughter's saab and to leave (hopefully) with a new 2010 Mazda3. I was seriously upside down, a problem so very typical of Saab and had already been treated rudely and shown the (hopefully) with a new 2010 Mazda3. I was seriously upside down, a problem so very typical of Saab and had already been treated rudely and shown the door at Grappone mazda in Concord so I was a wee bit apprehensive that the visit to Werner would play any differently but when the princess daughter makes a request the dad MUST comply. Arrived and was greeted by a good looking young man, his name is Charlie. The kid was an absolute gentleman, no pressure, no BS and very accomodating. After my daughter picked the chariot (car) of her dreams I grimaced in anticipation of the "gotta ask the sales manager" crap over and over and over BUT it did not happen. Turns out that Charlie's Dad Jeff IS the Sales manager and somehow he worked out a deal that made them good money, made the princess daughter happy and left me with a monthly payment that was in my ball park. Could I have made a better deal? Sure could have, if I did not have that Saab hanging around my neck!! All in all we all were happy at Werner Mazda; Charlie and his Dad happy that they did well for themselves, my daughter happy that she had the car of her dreams and I was happy that my daughter was happy, the monthly payment was in the range I needed it to be, the Saab was gone, and that Charlie and jeff treated me with dignity, respect and just like a car customer should be treated. Now I can only hope their Service Department is as good as I am told they are!!! More

OMG! Buyer BEWARE! I went to this dealership quite awhile back and will never go there again and highly recommend no-one else does either! I was going to trade in my 04 F-150 for a used avalanche (pretty nic back and will never go there again and highly recommend no-one else does either! I was going to trade in my 04 F-150 for a used avalanche (pretty nice vehicle). The sales manager told me to take the avalanche for the night and go show my wife and come back on Monday, I said "cool"So I jumped in the avalanche and saw it had no, (0), none, below empty on gas! I went back inside the Showroom and Jeff (the sales manager)said "take a left out of the parking lot and go up around the corner there's a gas station on your left"! So I went and put $30.00 worth of gas in this truck gave it about 3/4 tank of gas. I live about 1 hour 10 min from this wheelership. Needless to say my wife loved it and I liked it alot as well! So Monday comes and I return to the Wheelership. Ok here's where this gets good! My trade-in value according to NADA was worth $16,475.00 Here's the offer they gave my $8700.00, So with that offer on the table I decided to do the reasonable thing, I counter offered and Jeff say's "NO that's the deal!" So then I decided not to pursue this truck any further, so I then started to inquire about getting my money back for the gas I put in their truck! Some BLACK HAIRED sales wench bellowed from across the showroom "It would have cost you that much to get here anyways" WHAT BUSINESS WAS IT OF HERS, SHE WASN'T EVEN PART OF ANY DEAL GOING ON! Jeff did say "I'll check with the owner! 2 weeks went by with no contact from anyone at Werner's! I called Jeff and he said I was just going to call you. (I'm sure , because you folks are just so caring?) Not!! Well they got over a half tank of gas and I'm out 30 bucks! If this is how sales goes i would hate to deal with service! So bottom line IF YOU WANT TO SPEND YOUR HARD EARNED CASH, AND GET LOW-BALLED ON YOUR TRADE-IN AND RECEIVE NOTHING IN RETURN do business with these guys!!! They truly are the professional WHEELER AND DEALER COMPANY! More

I had my GMC serviced there and even though I did not buy it from them they treated me like royalty. I spent 200 on regular maintenance and was given a car to use. They fed me breakfast and even gave my Dena it from them they treated me like royalty. I spent 200 on regular maintenance and was given a car to use. They fed me breakfast and even gave my Denali a full detail. I have never seen something like this. I will never buy a car anywhere else. When I paid my bill I learned that by service my car I also earnig points toward the purchase of my next car at Werner. Pretty cool. More

Very pleasant and easy to deal with. I found the car Very pleasant and easy to deal with. I found the car online and emailed them, they got right back to me. When i arrived, they had the car pulled Very pleasant and easy to deal with. I found the car online and emailed them, they got right back to me. When i arrived, they had the car pulled out front and under a canopy (it was raining) and then after the test drive, they let me pull it into their service department so I could see it under the light. I told them the price was too high (I never actually checked, I just assume all dealers mark up cars significantly) and they let me sit down at a computer while I searched the internet and I could not find a lower priced car like this with the same (roughly) miles and age. We did negotiate a little, but it was friendly and cooperative. I also saw a few nicks and scratches on the car when I picked it up that I hadn't noticed the previous night(nothing was broken). But I do understand that it's how THEY received the car from the previous owner and if they fixed anything, it would have to come out of either their pocket, or mine. I opted to not have anything repaired. I have since used them for service and found their service staff to be friendly and helpful. More

Horrible experience from start to finish. Advertised a used car with excellent options, but when I got there, car did not have specified options. Told me I could pick up car on Sunday, but when I got the used car with excellent options, but when I got there, car did not have specified options. Told me I could pick up car on Sunday, but when I got there (after a 90 minute drive) they said I would have to come back the next day as they filled out the paperwork incorrectly. Finally, I expected a dealership of this size to fix all defects on the car and clean it prior to me driving it off the lot. This was not the case. Car was dirty and had broken interior pieces. I would have made them fix these things prior to taking delivery, but they would not because they said since I got such a good deal they didn't want to sink any more money into the car. This is somewhat understandable, but they didn't want to give me even a dime. Clearly, customer satisfaction is not a priority at this dealership. STAY AWAY! More

Horrible experience from start to finish. Advertised a used car with excellent options, but when I got there, car did not have specified options. Told me I could pick up car on Sunday, but when I got ther used car with excellent options, but when I got there, car did not have specified options. Told me I could pick up car on Sunday, but when I got there (after a 90 minute drive) they said I would have to come back the next day as they filled out the paperwork incorrectly. Finally, I expected a dealership of this size to fix all defects on the car and clean it prior to me driving it off the lot. This was not the case. Car was dirty and had broken interior pieces. I would have made them fix these things prior to taking delivery, but they would not because they said since I got such a good deal they didn't want to sink any more money into the car. This is somewhat understandable, but they didn't want to give me even a dime. Clearly, customer satisfaction is not a priority at this dealership. STAY AWAY! More