Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Werner Mazda
Manchester, NH
3,662 Reviews
Bob Werner grew up in the Manchester area and attended Manchester's Trinity High School.
I have been in the automobile business for over 25 years, and when the opportunity came to open up in Manchester it was an obvious fit. We are proud to be a member of the community and feel compelled to give back.
We are members of several non-profits and are involved with charities including the Special Olympics, Webster House, The Pan-Mass Challenge, The Friends of Manchester Animal Shelter and Team Emma's Enchantment. As well as long standing sponsorships for local sports teams like the Manchester Monarchs.
Werner Dealerships' reputation for excellence and community involvement over the last few years is already well known and Bob fully intends on continuing that tradition.
Werner has earned a position of prominence among New Hampshire Mazda dealers with their outstanding customer service and sales volume.
"I grew up in Manchester, so I'm entrenched in the area, Werner said. "For me, it's an opportunity to take it to the next level and continue to service the community."
As one of the regions only exclusive Mazda dealerships Werner can continue as New Hampshire's only Mazda Gold Cup Dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,662 reviews
June 12, 2018
Great car buying experience Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing We Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing Werner online, I decided to venture to Manchester and I don't regret it. Werner had exactly what I was looking for at a great price. David Lee was wonderful to work with - I especially liked his thorough knowledge of the car. He also did a great job on the test drive to show me the different features of the car. This little bit of extra attention goes a long way in selling a car. The documentation signing process was quick and easy. Thank you David and everyone at Werner Mazda! More
by Elizabeth
June 10, 2018
Glad not to buy from this guy The salesman Mike, was very pushy, aggressive, and not informative. Technically no room for negotiating until the last minute you decide not to buy. H The salesman Mike, was very pushy, aggressive, and not informative. Technically no room for negotiating until the last minute you decide not to buy. He gave me alot of marketing and financing information which turned out to be false. He even didn't disclose my lowest interest rates from banks because he knew he can trick you later, which, I assume, compensates some discounts or options he offered. Be aware, the final quotation he showed me didn't reflect what we have discussed. Reader may think I'm personally attacking him but you'll know what I'm talking about. You don't feel he's helping you out, instead you will see that this guy really want to sell a car no matter who you are and what you want. He may be a good sales rep for company but I didn't feel that way. He got really angry when I said I won't buy one (I wanted to go other dealers as well), so I decided never to come back. To be fair, Werner Mazda itself was a very comfortable place and has high standards, so just don't work with him, find other guy. More
by Tyler10
Employees Worked With
May 29, 2018
Great Salesman Although we didn't end up buying a Mazda, I just wanted to say how amazing our experience was with Ryan Cassatt. He was new, and young (surprised to f Although we didn't end up buying a Mazda, I just wanted to say how amazing our experience was with Ryan Cassatt. He was new, and young (surprised to find out his age), but he was confident and knowledgeable. When he showed us the car (CX-5) that we were interested in, he didn't brag or wasn't obnoxiously "selly" and he didn't put down other car brands. He simply pointed out all the great features the car had. Also, on the test drive, that he created, we got to experience a lot of aspects of the car (turn radius, auto stop on the hill, speed & braking, suspension, and amazing backup camera). He even showed us the service area, how it didn't have any new Mazda's being worked on, and all the snacks/comfort they provide in the waiting area. Almost immediately, it was as if we were chatting with a friend, he was easy to get along with, full of jokes, and really nice. The only reason we didn't buy from this dealer was because we happened to go to a Honda dealership the next day and got a really good deal on a different car with all the features I wanted. I would highly highly recommend Ryan to anyone interested in learning everything about the car they are looking at and wanting a friendly person who makes the stress of buying a car go away. More
by abbie
Employees Worked With
Ryan Cassatt
May 29, 2018
Greatest buying experince with David Lee David Lee was my sales rep for my second car at Werner Mazda. In simple words ill never go to another dealer again. David answered every questions I h David Lee was my sales rep for my second car at Werner Mazda. In simple words ill never go to another dealer again. David answered every questions I had and was never the type that would chase you. He lets you do your thing and he is there to answer your questions. I referred friends to him and I will continue to do it. More
by Tricouy
April 27, 2018
Easiest car buying experience David Lee was fantastic to work with, very enjoyable to talk to. My mom and I were extremely happy. Thank you for a great experience!! David Lee was fantastic to work with, very enjoyable to talk to. My mom and I were extremely happy. Thank you for a great experience!! More
by JuliannaC413
Employees Worked With
David Lee
March 30, 2018
Great experience I had a great experience at Werner Mazda they make the process very easy and gave me a great value on my trade. I worked with Dave he was very helpfu I had a great experience at Werner Mazda they make the process very easy and gave me a great value on my trade. I worked with Dave he was very helpful and knew everything about the car I was buying. Thanks Dave, Rich and Jay I definitely would recommend this dealership. More
by mike
March 21, 2018
My experience with Werna Mazda. Since my very first visit at Werna Mazda...I was so surprised at how nice the staff is there! There was NEVER any pressure to buy or lease...they have Since my very first visit at Werna Mazda...I was so surprised at how nice the staff is there! There was NEVER any pressure to buy or lease...they have been great to me....they worked with me until I was TOTALLY SATISFIED....My salesman David Lee...has the greatest personality...and took a liking to him almost immediately....he helped me SO MUCH...and the sales mngr...at the counter in the showroom...was also very nice! A VERY DIFFERENT EXPERIENCE THAN ANY DEALERSHIP I EVER talked with....Werna Mazda's salesperson David Lee should be very appreciated by the dealership...as he has what it takes to get a sale executed...with a smile... More
by Suvsatisfied2017
Employees Worked With
Your Sales Supervisor on the Day shift...manager at the Sales head desk in showroom, David Lee
March 05, 2018
all around good experience There is a good selection of vehicles to choose from. Everybody was very friendly, easy to talk/deal with and really made me feel comfortable. Would There is a good selection of vehicles to choose from. Everybody was very friendly, easy to talk/deal with and really made me feel comfortable. Would buy from again. More
by paul3
February 02, 2018
outcome okay, process miserable "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and h "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after. However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions. Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it? Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange. Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it. But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity) I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer? There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about. *(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.) More
by Tank
January 26, 2018
Werner is a "Must Visit" Dealership David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the pr David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the professionalism of the Werner team- no high pressure, annoying people at Werner. Completely satisfied- will visit them first with my wife for her next car. More
by Dan
