Werner Mazda

Brooke was very helpful with the test drive by directing me through different roads and driving situations that I was not familiar with near the dealership. She was helpful and friendly through the purchas me through different roads and driving situations that I was not familiar with near the dealership. She was helpful and friendly through the purchasing process. More

Great Service, from the time you walk in the door you are greeted with great service. They are very good at what they do. Would highly recommend! greeted with great service. They are very good at what they do. Would highly recommend! More

First, I was treated with respect, cordially and in a friendly fashion. And no, that is not a forgone conclusion in dealerships today. In my 2-month search for a new vehicle, I have been astounded at the friendly fashion. And no, that is not a forgone conclusion in dealerships today. In my 2-month search for a new vehicle, I have been astounded at the incompetence and just plain rudeness on the part of not only sales people, but even sales managers. Joe, my sales guy at Werner, answered my questions simply and briefly. He shared some of the salient features of the CX-5 in an objective manner -- not just features, but why they were important to a driver and owner. He pointed out the car's handling characteristic in an intelligent and informed manner during our test drive, and later, during the deal, listened carefully to my concerns and answered thoughtfully and fairly. At no time did I feel rushed. I have since been back for add-on options, and found the service department to be professional, friendly, and more than able to answer concerns and questions. I give the Werner dealership extremely high marks for their dedication to customer service. More

I had a great experience, someone was always available to answer my questions. All staff was very friendly and personable. Not your typical dealership! I will definitely recommend them to my friends. answer my questions. All staff was very friendly and personable. Not your typical dealership! I will definitely recommend them to my friends. More

Love my 2014 Mazda CX5!!!!! Looked online everywhere for Love my 2014 Mazda CX5!!!!! Looked online everywhere for the color and trim I wanted, Werner located one and I picked it up three days later. Worth t Love my 2014 Mazda CX5!!!!! Looked online everywhere for the color and trim I wanted, Werner located one and I picked it up three days later. Worth the trip for prices and financing. More

I had brought my vehicle in for service and had a good experience. Prices are a bit high as one would expect from a dealership, but the work is good. The sales department is horrible. I went in to buy a u experience. Prices are a bit high as one would expect from a dealership, but the work is good. The sales department is horrible. I went in to buy a used car and possibly trade-in my car. I needed to twists someone's arm just to get any attention and when I did I was talked down to and even made fun of. When I presented my car for trade-in I was literally laughed at even though the vehicle was in perfect running condition and was told I should just scrap the car... Needless to say, I sold my car in a private sale and made over ten times what they offered my for it. Other sales people were talking crap about my car, my choice of new car and even the sales person who was working with me. The only person that I had a good experience with at Werner was the service department. When I got the financing for my car, they were sneaky and found ways to take more money than I wanted to originally spend. Not only did they change the APR rate that I was happy with, but they also changed my loan time length to a longer time to get me to pay more. I wouldn't recommend them for anything other than service. More

They did not give me a good price for my trade in. And they told me they were going to give me a better price than the one on the window and they did not! When i got my first bill i saw the window price o they told me they were going to give me a better price than the one on the window and they did not! When i got my first bill i saw the window price on it. So they clearly lied to my face when they said they would give me a deal. Would of went to the place down the street that said they would give me 4 grand off the asking price like werner mazda said they were going to do but never did. More

My husband and I went to many dealerships over the past two months and found that each one would make a promise to us that they could not keep. Which was not a big surprise to us, but when I called Werner two months and found that each one would make a promise to us that they could not keep. Which was not a big surprise to us, but when I called Werner Mazda and spoke with Rich, I explained to him what we were looking for and what our needs were, and throughout the day Rich and I went back and forth on the price range we wanted to stay in and not only was Rich amazing, upfront and honest the business manager Bill was as well. I will be going back to Werner Mazda to buy any vehicle that my family and I need to buy. I have and will continue to recommend this dealership!!! More

I have never had a more difficult and frustrating car buying experience. After putting a deposit down for a new CX-5 in March, communication became sparse and getting phone calls back was near to impossi buying experience. After putting a deposit down for a new CX-5 in March, communication became sparse and getting phone calls back was near to impossible. They were unable to give me a date of delivery or proof that they ordered the car as they had told me they did. After waiting almost 3 months and countless phone calls and visits to the dealership I decided to take matters into my own hands. Within a matter of hours I had found the CX-5 I wanted. It then took them 2 and a half weeks to get me my deposit back, which each time I called they had a different reason as to why I hadn't recevied it yet, and a constant "it's in the mail" statement. I have never ever had a dealership treat me the way they did with lies, excuses, and no follow through. I finally bought my car at a different dealership which was a great experience. I will never be buying a car from this dealer. More

Mark is a very good saleman and knows his customer. Which is why he knew that when a beautiful red cadillac came in I'd love it. The service department is a little pricey but you pay for what you get. I'm ju is why he knew that when a beautiful red cadillac came in I'd love it. The service department is a little pricey but you pay for what you get. I'm just a little bit upset that a repeat customer as myself would pick up the car with a side mirror that doesn't work would have to pay to have it fixed even though it's only been 7 days. My suggestion is simple meet with Mark and completely check the car. Don't expect the sales manager to have something fix you don't bring up before the paperwork is signed. Still a very good dealership and when it comes to car sales, they're still the ones to beat. More