Werner Mazda

awesome service i want to say that michael heintz and team where the best. i leased a 2016 cx5 mazda touring pkg. its awesome. i would recommend this dealership to an i want to say that michael heintz and team where the best. i leased a 2016 cx5 mazda touring pkg. its awesome. i would recommend this dealership to anyone that asked me. this is my second time buying a suv from them. thank you david More

Awesome group of professionals. Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have ca Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have came in to speak with Nick 4 times, asking for pricing on the same Mazda each time. Nick is such a stand-up guy. Each time he would accommodate by providing a print out of pricing to include various figures depending on how much my husband said he would put down. Nick never pushed my husband or tried to pass him over to a salesman. Instead he had an attitude like, "Here comes that persistent guy asking for the same pricing on the same car again. Here you go man, see you next week." Nick is the anti-pusher. Nick is the man. Then there is Rich. He is the other big shot at the big table who gives the salesmen pricing breakdowns when they're trying to close a deal. Except Rich is one of the most warm and welcoming general managers you could come across. He has an approachable, welcoming demeanor - not easy to pull off at a car dealership. When my husband continued to negotiate back and forth with our salesman, Rich came straight over and spoke directly with us. That was a first for me, as the other managers at the 3 other dealerships we went to only came to meet us when we said we wanted to think about it. (Typical micromanagers by the way, can't trust that their salesmen covered all corners and can't handle that a customer wants to sleep on it.) Once we shook on a deal, we met with Jay in finance. This guy knows his stuff - you can tell he's done this before. His organization in presenting what is a daunting amount of paperwork is flawless. Finally, I want to recognize Joe, our salesman. He is the King of product knowledge. Also extremely patient, as you need to be to deal with my husband. He didn't hover over us while we checked out the car and he was not afraid to leave us alone to talk (actually he suggested it). You know, when you make a big purchase, you are not only buying the vehicle, but you are buying in to the person selling you the vehicle. Joe made that easy. More

Easy, Efficient Car Buying Experience While searching for a new Mazda, I had to do much of the communication and negotiation over the phone. Mike Heintz is an excellent salesman who made t While searching for a new Mazda, I had to do much of the communication and negotiation over the phone. Mike Heintz is an excellent salesman who made this process incredibly easy, especially with my desire for a specific model and color and a compressed timeline. He and the rest of the team could not have made me feel more comfortable during my first car buying experience. More

Great first Mazda Experience As the title says, this was our first time stepping into a Mazda Dealership and first time driving a Mazda. Several of our friends are current Mazda o As the title says, this was our first time stepping into a Mazda Dealership and first time driving a Mazda. Several of our friends are current Mazda owners and have been getting great service from Werner for almost a decade. We only had the intention of test driving the 2016 Miata but nonetheless we walked away with one. Our Sales Consultant, Michael Heintz was great to work with. We challenged him, he challenged us; we joked with him, he joked with us. Interestingly enough, he wasn't the only Sales Consultant we had interaction with. While Michael was helping us finalize the purchase and filling paper work, we had pleasant conversations with other Sales Consultants on the floor, whom stepped in to answer questions, assist with GPS Navigation setups (Thank you Joseph and Aaron). Last, the Sales Manager Nicholas Flood, is probably the most friendly Sales Manager we have ever encountered. Thank you for the excellent experience Werner Mazda team. More

Happy Customer "Very Good Buying Experience" Great atmosphere, friendly relaxed and helpful staff. Marc Glaser is "on the ball" and fun to work with! We highly re "Very Good Buying Experience" Great atmosphere, friendly relaxed and helpful staff. Marc Glaser is "on the ball" and fun to work with! We highly recommend. More

Went in for inspection and oil change Everything was done to my satisfaction and a timely manner. I also loved the massage chair while i was waiting!! Thanks for a great day. Everything was done to my satisfaction and a timely manner. I also loved the massage chair while i was waiting!! Thanks for a great day. More

HAPPY CUSTOMER When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Touring, i When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Touring, in that order. We had thoroughly researched all three options. Furthermore, we have done business with and have maintained excellent relationships with both Ford and Honda for 20 some-odd years. Mike's easy manner, his product knowledge, his enthusiasm for Mazda's engineering decisions coupled with his willingness to stay late and help us define our CX-5, made our decision easy. We didn't even bother to shop our friends at Ford of Londonderry & AutoFair Honda. Jay was great to deal with on the financial end. He walked us through our options and explained them to us without pressuring us to make a purchase. Melissa in Service was delightful. Very up-beat and friendly. Top-notch Customer Service person. So far - so good with our new dealership! More

Car sale When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Tourin When we first met Mike Heintz we were considering three different SUV's; the Ford Escape Titanium, the Mazda CX-5 Touring and the Honda CRV Touring, in that order. We had thoroughly researched all three options.  Furthermore, we have done business with and have maintained excellent relationships with both Ford and Honda for 20 some-odd years.   Mike's easy manner, his product knowledge, his enthusiasm for Mazda's engineering decisions coupled with his willingness to stay late and help us define our CX-5, made our decision easy.  We didn't even bother to shop our friends at Ford of Londonderry & AutoFair Honda.   Jay was great to deal with, on the financial end.  He walked us through our options and explained them to us without pressuring us to make a purchase.   Melissa in Service was delightful.  Very up-beat and friendly.  Top-notch Customer Service person.   So far - So good with our new dealership! More

First Mazda purchase I viewed the dealership inventory online and they did have the vehicle I was looking for, I was able to set up the test drive via the online chat opt I viewed the dealership inventory online and they did have the vehicle I was looking for, I was able to set up the test drive via the online chat option which is a time saver. Went to dealership, met with Cameron, drove the vehicle and bought it! Couldn't be simpler. Jay was great to work with for credit and all paperwork signed that night and picked up the vehicle the following day. The only thing missing was a booklet/pamplet on the vehicle itself, which is available online however a hard copy at the dealership would have been nice. More

Internet Purchase Mike Heintz and Richard were great to work with and were very fair in working with me to beat the other offers that I had. When I got there Richard p Mike Heintz and Richard were great to work with and were very fair in working with me to beat the other offers that I had. When I got there Richard prioritized making sure that I saw my car before I sat down to do any paperwork. Mike was great in giving me a run down on the key features of my new vehicle. I wish I lived closer to the dealer so that I could get my service performed there. Thanks guys! More