Werner Mazda

FINALLY, a fix for buggy software but it cost me $300 After putting up with very buggy InfoTainment software in my 2016.5 CX-5 for 2 years, I opted to install the Screen Mirroring Upgrade Kit (with Apple After putting up with very buggy InfoTainment software in my 2016.5 CX-5 for 2 years, I opted to install the Screen Mirroring Upgrade Kit (with Apple CarPlay and Android Auto support) for $309.95 which required updating to the latest InfoTainment software (version 70.xxx vs the very buggy 59.xxx). I am pleased to say that the 70.xxx software finally fixed ALL of the issues I've suffered thru for the last 2 years (with NO help from Mazda), it's just sad that the only way I could get this software update was to purchase the upgrade kit. I do appreciate also having Android Auto support now but I wish I could have gotten the 59.xxx (circa 2016) to 70.xxx (circa 2019) software update without paying for it. The only software updates you can get from the dealer must remain in the same model year release (59.xxx for the 2016.5 CX-5). None of the 59.xxx revisions ever fixed ANY of the bugs, in fact 59.502 created all the bugs! More

Initial service and Apple CarPlay Service was excellent. We were treated cheerfully, the work was completed in a timely fashion. We were very satisfied. The service area is very clean Service was excellent. We were treated cheerfully, the work was completed in a timely fashion. We were very satisfied. The service area is very clean and the waiting area was comfortable. More

Check-up Excellent customer service. Prompt, attentive, informative. Detailed info on services needed and preformed.. check out went smoothly, was professiona Excellent customer service. Prompt, attentive, informative. Detailed info on services needed and preformed.. check out went smoothly, was professional and courteous. Will come again for service. More

Great service at Werner Recently purchased a 2018 CX-5 the purchase process was a breeze. No pushing me into something I didn’t want or need, very friendly staff. Took my CX- Recently purchased a 2018 CX-5 the purchase process was a breeze. No pushing me into something I didn’t want or need, very friendly staff. Took my CX-5 back in to have leather seat covers installed, the service team was just as friendly. Would highly recommend More

No Pressure And Friendly Sales staff does not use pressure to close a deal, honest and presented best numbers early on. Very easy staff to work with and great inventory avail Sales staff does not use pressure to close a deal, honest and presented best numbers early on. Very easy staff to work with and great inventory available to choose from. More

Why Werner!!!!! Trust, integrity, fairness, and great service (they even detail your car when you have an oil change)! Werner has never let us down! Big issue or sm Trust, integrity, fairness, and great service (they even detail your car when you have an oil change)! Werner has never let us down! Big issue or small, they always have treat us with respect. More

Vehicle purchase The experience of trading a vehicle and the purchase of a new used vehicle was very pleasant. Our sales person,Mike Heintz was great to work with. No The experience of trading a vehicle and the purchase of a new used vehicle was very pleasant. Our sales person,Mike Heintz was great to work with. No pressure...honest answers. Jay in Finance was equally nice and very helpful. The dealership is very well organized...customer focused and great to do business with. A very refreshing process for purchasing a vehicle! More

Friendly, informative with no sales pressure, outstanding. Came to Werner 4 montsh ago with son, looking for 2nd vehicle for the household. Only shopping, comparing & test driving. The salesman Mike Hein Came to Werner 4 montsh ago with son, looking for 2nd vehicle for the household. Only shopping, comparing & test driving. The salesman Mike Heintz & Nick Flood were friendly, answered all questions without trying to rope me into a sale. Mike explained all current incentives, benefits of buying Mazda as well as services they offered to customers who purchased from them, tour of their deakership & automotive service area, again with no pressure to buy. Went to look at another Mazda 3 Touring in Nashua because of color, salesman didn't show up for the appointment, another salesman stepped up & was friendly, however the sales manager & finance staff put on alot of pressure & were not personable. I returned to Werner 4 months later ready to buy, again Mike & Nick were very friendly, Mike kept his appointment with me, answered more questions, had a couple models I was interested in ready to look at when I arrived, another test driive, no pressure & I purchased a '18 Mazda 3 Grand Touring. I received a great deal, a lower overall price than what Nashuas price was for a lesser model. Walked me through the purchasing process & again, with no pressure. Thanks Mike, Nick & Jay! Made my buying experience a seemless & pleasant one. Will recommend anyone I know to stop in. Thanks again! More

Service for tires J E S S is the best! Very easy process! I also just wanted to say thank you for my new tires. see you next time! J E S S is the best! Very easy process! I also just wanted to say thank you for my new tires. see you next time! More

Paint job on my 2107 CX5 was redone. Paint job on my 2107 CX5 was vert thin. Repainted hood, fenders, etc. The red matches really well. Excellent work, fine job. Very congenial service p Paint job on my 2107 CX5 was vert thin. Repainted hood, fenders, etc. The red matches really well. Excellent work, fine job. Very congenial service people. More