Werner Mazda

The staff at the service desk are wonderful, knowledgeable and solution focused. I love the video and text communication network with the service engineers performing the work on my car. I purch knowledgeable and solution focused. I love the video and text communication network with the service engineers performing the work on my car. I purchased my sweet Mazda Miata in 2011 and have loyally returned each year to Werner for service because I always leave there with my concerns & questions answered and a feeling of being well taken care of. Thank you for all each and every one of you do every day throughout the year! More

My first impression of the dealership was that it's very clean and attractive. It was very busy over the Thanksgiving holiday weekend. But, despite that, I was able to get the exact vehicle I wanted at a f clean and attractive. It was very busy over the Thanksgiving holiday weekend. But, despite that, I was able to get the exact vehicle I wanted at a fair price. They also completed the deal hours shorter than my last car buying experience about 4 years ago at another dealership (Honda). Everyone was very nice to work with and I will not hesitate to bring my new 2025 CX-5 2.5 Turbo Signature back there for service. All the folks involved in handling my trade-in were also very accommodating and helpful. The service folks hustled at the end of the next business day to get me my inspection sticker, which was much appreciated. I have two minor complaints: The dealer website could use a little work. Every time I priced out a vehicle on the site, it generated a new request to the sales team. By the end of my online pricing review, I had 4 different sales folks reaching out. Also, there are odd hard coded financing term lengths like 27 months but not 36 months for the payment calculator in the finance section. First world problems. After being a diehard Honda enthusiast for the last 26 years, I decided to change it up with Mazda. I love my new CX-5 and the amazing value it brings compared to the competition! I'm stoked about the level of performance and luxury it has. Mazda, please don't change that in future models. More

I had a pleasant experience with my new car purchase. I found their pricing very competitive and they made the process easy and I was on my way in just over an hour. Overall, would definitely recommend f I found their pricing very competitive and they made the process easy and I was on my way in just over an hour. Overall, would definitely recommend family and friends to them in the future. More

Thanks to Shannon for making this a very pleasant experience. She could not have been anymore helpful. Also to the tech who found a leak from the transmission. experience. She could not have been anymore helpful. Also to the tech who found a leak from the transmission. More

Friendly point of contact for Werner Mazda, she explained in detail service needs and expected delivery time. in detail service needs and expected delivery time. More

This purchase was my my first exposure to Mazda as a manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they e manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they experience within nearly every brand. That being the case, I tend to pay attention to the season of a brands reputation and the quality of the product they are producing. I am a thorough researcher before committing to large purchases, and often times I find myself rolling my eyes when I speak to the salesmen at a dealership. Being a resident of rural southern Maine, there were limited options for Mazda dealers to frequent and Werner Mazda was definitely NOT the closest option. However, they had the configuration of the vehicle I wanted on the lot, so I reached out and began communicating with the dealership through digital means such as email and text message. This is often an easy litmus test as to whether a dealership has their act together or not, and the latter is usually exposed by an immediate phone call after the customer reaches out in a written format (personal pet peeve of mine). I was pleased to find that my designated Salesman was happy to engage with me via text message and did not treat me like I was texter #5436 that he was juggling, he had a real "Cam-do" attitude, if you will. As my interest peaked and my communications increased in frequency, Cam's sales manager seamlessly took over communication, making sure to introduce himself since all the messages came from the same number on my end. You could imagine my excitement when I discovered that I was talking about purchasing a vehicle from THE Richard Hammond. I asked, "is this the actual Richard Hammond?!" to which I received the response; "You'll have to drop in to find out". Well, that was all the invitation I needed to throw the Mrs in the car and drive nearly 2 hours to the dealership. When we arrived, we were met by Cameron and Richard (Spoiler Alert: It was not THE Richard Hammond...) who promptly introduced themselves and quickly got the vehicle we were interested in right in front of us while also providing us similar options. Cameron gave me a tour of the vehicle and answered nearly all of my questions even to the extent that one particular point of contention that I had read otherwise on, when I revisited Cam and challenged him, he sourced his information and I was happily humbled. At first I thought he was a bit smug but I realized it was actually confidence in his knowledge of the vehicles he is selling, which was all the more insufferable... There's nothing worse than a salesman that's RIGHT, not something I was used to. Not long into our visit we decided to make a purchase, and in short I must say that working with both Cameron and Richard was one of the most painless car buying experiences I've ever had. Normally any negotiation is a proxy war between the customer and the sales manager, translated through the salesman. This was not the case for us, Richard quickly came over and became an active participant in the process of making the deal, an action which I cannot overstate how much I appreciate. I have never had such a seamless buying experience at a dealership in all my years buying a vehicle. The people at Werner were honest, transparent, knowledgeable, and respectful. I can't recommend them enough and we are absolutely thrilled with the vehicle. More

Thank you, Dylan, for, scheduling my appointment. I appreciated the video and the notice when my car was ready. Very efficient. However, the tire pressure should be 36 for a 2024 CX-30 and it is at I appreciated the video and the notice when my car was ready. Very efficient. However, the tire pressure should be 36 for a 2024 CX-30 and it is at 30. (A notice came on the dash to notify me of the low tire pressure.) If it weren't for this, Werner Mazda would be FIVE rated. More

Very efficient, pleasant customer service, loved the video, clean space, even got my registration done video, clean space, even got my registration done More

I already submitted this. Why are you sending this survey again? I wrote a very nice Why are you sending this survey again? I wrote a very nice More

From beginning to end nothing but professionalism and kindness from every person we dealt with kindness from every person we dealt with More