Werner Kia

I went in for a recall issue I waited, and waited, and waited. Finally I went inside service desk. Then I was told my car was being washed, waited some more. ..then told they were bringing around. Waite waited. Finally I went inside service desk. Then I was told my car was being washed, waited some more. ..then told they were bringing around. Waited some more and then I asked where my car was. Finally I was taken through the garage and out the back parking lot where my car was sitting. It had not bren washed. They were stalling because my key got misplaced Luckily I had another key with me. So I drove out of the lot and went home. Never to return!!!! If they had just been honest with me and told me they'd lost the key it vwould have saved me and them a lot of time. Oh, they didn't have the part to fix one of the recall. So they want me to drive back down there from Thomasville when it cones in. That's not going to happen.. I do want my key back or replace it. It's my valet key..... More

NO Customer service communications after being first vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care of me as in previous visits. Put it in my local dealer notes, he is the only rep I want to deal with. He gave me a complimentary oil filter/oil change via an additional concern (oil light),I had, besides the 2 recalls that I was advised were taken care of at no charge. More

I got 2 recalls fixed and now my engine light is on and I’ve been trying to call to see if they can help me and figure out what my engine light is on. None of my lights were on before I came there. I’m not I’ve been trying to call to see if they can help me and figure out what my engine light is on. None of my lights were on before I came there. I’m not blaming anyone I just wanted some help and the service manager acted like he cared. More

Timothy was very nice and very helpful. My last 3 visits were horrible with service so coming in for my oil change, I was honestly not to eager. However, he was attentive, and was very kind My last 3 visits were horrible with service so coming in for my oil change, I was honestly not to eager. However, he was attentive, and was very kind. He made my experience great! More