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Werner Kia
Tallahassee, FL
1,251 Reviews
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle and servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. It’s our sincere commitment to creating “The Best Guest Experience” that ...
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Today:Open today 8:00 AM - 8:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,251 reviews
September 15, 2023
I dont even know where to begin. Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to dam Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to damaging our vehicle and taking months to fix it-- we are forced to find a new service spot. We will now be forfetting our maintenance plan and losing out on "free" oil changes and having our Kia serviced by a dealer that is 1.5 hours away due to the service here. Trying to book an appointment is near impossible, cant get anyone to answer the phone or return a call. I was extremely mad at the start of all of this, now the anger has left and now I'm just defeated. Theres so much more to say but I'm going to leave it at that. More
by adampopp23
Verified CustomerEmployees Worked With
September 15, 2023
Tim Fessler was very professional and helpful during my recent visit to the service department for a recall repair. He kept me aware of progress and my car was ready when promised. recent visit to the service department for a recall repair. He kept me aware of progress and my car was ready when promised. More
by vyper00
Employees Worked With
Tim Fessler
September 13, 2023
Nothing special. Center is run down and in poor shape. Entire dealership needs to be replaced. Center is run down and in poor shape. Entire dealership needs to be replaced. More
by BOBSEMAIL59
Employees Worked With
September 11, 2023
If you are waiting in the reception area for your car, which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then which you dropped off at 10AM, you shouldn't be the one initiating communication to work out what's happening to your car when 1pm rolls around, then 3pm, then 4pm. Honest communication could be improved. This is the only Kia dealership in town so having them work on the car is the only option if you want "official" Kia service. If there was another location, I'd have gone there. It was over $200 to change out a $20 part that took maybe 20 minutes. More
by KIA6
Employees Worked With
September 09, 2023
The guys in the garage working on cars always seem to know what they are doing know what they are doing More
by fgavinrust
Employees Worked With
September 09, 2023
"I am very satisfied with the service you provided me. My car was thoroughly checked and cleaned as new. Thank you very much for ensuring the safety and quality of my car. I will continue to use and recom My car was thoroughly checked and cleaned as new. Thank you very much for ensuring the safety and quality of my car. I will continue to use and recommend your service to my friends and family. I wish you all the success and growth in the future." More
by Hayden Nguyen
Employees Worked With
Jeremy Patterson
September 09, 2023
Need to improve communication with customer re: status of repair / maintenance. Also double check minimum maintenance checklist. repair / maintenance. Also double check minimum maintenance checklist. More
by khayter5980
