Werner Kia

My Werner Kia Service Department was a first overall great experience! While my husband and i waited for our car to be serviced, Werner Kia made it a pleasant one. we watched TV to take our mind off of great experience! While my husband and i waited for our car to be serviced, Werner Kia made it a pleasant one. we watched TV to take our mind off of waiting and had all the coffee and snacks we wanted while we waited. Bust most of all i was able to get a free chair Massage for my aching back and legs that made it an even more pleasurable experience! Werner Kia You all Rock with excellent customer service! Thank you Carla A. More

Service was excellent and preformed in a timely manner. Dealership budling and service area is due for a rebuild or a good fresh up. Thank you Dealership budling and service area is due for a rebuild or a good fresh up. Thank you More

It was not the dealership it was the person who waited on me. They got the rating. me. They got the rating. More

Service was really great ! I have no complaints! They were very explanatory,informative, and detailed. I have no complaints! They were very explanatory,informative, and detailed. More

Jeremy Patterson was very professional and kept me informed about my vehicle. Great service and very professional. informed about my vehicle. Great service and very professional. More

Danny and Kevin is always a great helping and picking the best car. They have awesome services. This is the 5th we have bought from Kia. best car. They have awesome services. This is the 5th we have bought from Kia. More

Service writers are friendly and explain services clearly. I appreciate the inspection videos as well. clearly. I appreciate the inspection videos as well. More

Tim Fessler is always able to get my van in and out in a timely manner. He's friendly and informative! timely manner. He's friendly and informative! More

For starters, I dropped my car off on Sunday August 27th around 7:30/8pm. I had to have my vehicle towed there. Monday came around and I called to notify them of my car and I was assigned an advisor named M around 7:30/8pm. I had to have my vehicle towed there. Monday came around and I called to notify them of my car and I was assigned an advisor named Mike (Michael). He initially spoke with my mother, and then gave me a call and We spoke briefly. He advised me that he'd notify me as soon as my car was inspected. Keep in mind, he never set a time frame "expectation" so I assumed perhaps the following day they'd be able to tell me what is wrong with the vehichle. On Tuesday I went into Kia, however Michael wasn't there, so I spoke with another advisor named Tim. -- Tim went on to advise me that my car was in the garage and last on the list for that day. However, since there was a hurricane coming the following day on Wednesday, he mentioned that if it did not get looked at on Tuesday, it should be by Thursday the latest. So, I gave it until Friday to go up there, since I hadn't heard from them on Thursday. Friday I was advised that my vehicle had never been inspected and that they were "behind" on service and pretty much booked until January... From there, Werner Kia lost all credibility in my book. There was no time frame that they could give me on when my car could be inspected. It had sat there all that time with them knowing that and they never told me anything. So, that following week I made arrangements for my car to be towed to a nearby Uhaul and from there I got a Uhaul truck & trailor to drive my car myself down to Broward County, FL so that it can be inspected by another Kia Dealership. It was on Tuesday (the day after Labor Day) that I went into the Werner to pick up my vehicle and Michael mentioned that my car had been "Partially inspected" but not all the way. Whatever that means. He spoke on how they just needed a little bit more time to diagnose the issue, but a week without a car in Tallahassee is a long time for a college student. Plus, I wouldn't know how long I'd be without my car. Mike said that he believes that the issue with my car may be covered under warranty (being that I have a Kia Optima experiencing engine problems). But for now, we'll never know and I do not recommend this establishment. More

Great friendly service and smooth transaction! K.Westbrook was a guru about the K5. With his knowledge he was able to sale me one! K.Westbrook was a guru about the K5. With his knowledge he was able to sale me one! More