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Werner Kia

Tallahassee, FL

Overview
Employees
Reviews
Vehicles
4.5
1,244 Reviews
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle and servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, K5, Niro, Rio, Sportage, Sorento, and Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and unmatched quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 10yr/100,000 mile powertrain warranty. *see dealer for details. At Werner Kia we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. Servicing Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. you’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part Werner Auto Group commitment to providing “The Best Guest Experience.” If there is any way we can help improve your ownership experience, please give us call at 1-844-698-7699 for sales or 1-844-560-2565 for service. Or simply come see us in person at 2755 W. Tennessee Street Tallahassee, FL 32304 We look forward to seeing you soon!
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2755 W Tennessee St

Tallahassee, FL

32304

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Showing 1,244 reviews

September 29, 2023

Cornelius Thompson was very helpful and personable. Ready smile and explained everything to me about what was going on a a time line. More

by deejim31779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornelius Thompson
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Oct 02, 2023 -

Werner Kia responded

Thank you so much for leaving Cornelius this amazing review! We are glad to hear that Cornelius took excellent care of you and your automotive needs. We are pleased to hear that he explained everything that was going to happen during your vehicle's service step by step. Please drive safely and do not hesitate to let us know how we may be of further service to you.

September 29, 2023

The part I needed was unavailable although the appointment was made well ahead of time. Took WAY longer than anticipated. Also, the part & service are under my warranty, which I paid extra for, bu More

by S_spiccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Werner Kia responded

Thank you for sharing your feedback with us. We deeply apologize for the delay you experienced on your recent service. If you would like to discuss further, please contact our dealership and ask for the General Manager at your earliest convenience. Thank you and have a great day!

September 28, 2023

My visit at Werner Kia was delightful. As soon as I pulled into the driveway, I was seen by an employee and my car was serviced fast More

by Ronmitch270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Patterson
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Sep 29, 2023 -

Werner Kia responded

Thank you for taking the time to leave us this amazing review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear your visit was delightful and you were helped right away. Please do not hesitate to let us know how we may be of further service to you.

September 27, 2023

I Brought my car in for my a/c evaporator to be replaced and they did a phenomenal job fixing it. Everyone was nice and helpful also my advisor did an excellent job keeping me updated on everything. More

by mkentyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Werner Kia responded

We greatly appreciate you taking the time to leave Michael this outstanding review! We are glad to hear that Michael took excellent care of you and your automotive needs. We are thrilled to hear that he did a phenomenal job and kept you updated on your vehicle while it was being serviced. If there is ever anything more that we may help you with please do not hesitate to let us know.

September 26, 2023

The sales persons do not keep their word, I was sold a pipe dream with my car. More

by janelle.r.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BRIAN GORNIAK
1.0
This rating includes all reviews, with more weight given to recent reviews.
ROSSANO ROBINSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Werner Kia responded

Janelle, Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations and for the lack of customer service that you received from our staff. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.

September 26, 2023

They were Fast friendly and helpful. I couldn't be happier. They will even clean your car a little More

by mdburckner2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRAIG MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROSSANO ROBINSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
RUSSELL GRIFFIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician that did the Labor,did a very professional job. Could not be happier., Tim Duke
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Sep 26, 2023 -

Werner Kia responded

Thank you so much for taking the time to leave us this 5 star review! We are glad to hear that our team took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to know that our team is always friendly and helpful. Please do not hesitate to let us know how we may be of further service to you.

September 26, 2023

Customer service was good and the time it took was less than I expected I am very satisfied More

by msinell51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
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Sep 27, 2023 -

Werner Kia responded

We greatly appreciate you taking the time to leave us this excellent review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear that you are satisfied with your service experience here at Werner Kia. Please do not hesitate to let us know how we may be of further service to you.

September 26, 2023

It took a whole month to receive a repair estimate my rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers acco More

by shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BILLY REDDING
1.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Marmon General Manager
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Oct 03, 2023 -

Werner Kia responded

Shay, Thank you for your feedback. We are happy to hear that your issues were resolved but apologize for the delay on getting repairs completed and for the lack of communication you experienced from our staff. Your satisfaction is important to us, and we deeply regret that your experience did not meet your expectations. Our team looks forward to the opportunity to serve you again. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 26, 2023

Tim FESSLER’s attention to detail gives me great confidence in bringing my cars in for service. I will recommend him to all More

by Cutpaper1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fessler
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Sep 27, 2023 -

Werner Kia responded

Thank you so much for leaving Tim this amazing review! We are glad to hear that Tim took excellent care of you and your automotive needs. We are pleased to hear that he paid attention to detail and gave you great confidence while your vehicle was being serviced. If there is ever anything more that we may help you with please do not hesitate to let us know.

September 25, 2023

It was not the dealership it was the person who waited on me. They got the rating. More

by PATT2JOE
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
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Sep 25, 2023 -

Werner Kia responded

Thank you so much for leaving the person who waited on you this marvelous review! We are glad to hear that they took excellent care of you and your automotive needs. We care tremendously for our Werner Kia customers and we are glad to hear that the person waiting on you efforts could meet your satisfaction. Please do not hesitate to let us know how we may be of further service to you.

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