Werner Hyundai - Service Center

ZERO STARS! Being they used to be a Genesis dealer and the same employees do both brands, just wanted to leave this horrible review here too! Very unprofessional Being they used to be a Genesis dealer and the same employees do both brands, just wanted to leave this horrible review here too! Very unprofessional, no communication, no returned calls, no call/no show for service, unfulfilled promises. I would stay FAR AWAY FROM HERE for servicing or purchasing a new vehicle. More

Tre’ Preston was very professional and courteous. Work was completed in a reasonable amount of time Work was completed in a reasonable amount of time More

Update- Kyle the director reached out to me and though I was hesitant I did allow him and Werner to make things right. He did complete the recall that was needed on my vehicle via concierge service that was was hesitant I did allow him and Werner to make things right. He did complete the recall that was needed on my vehicle via concierge service that was originally promised. He stayed in contact the whole the process and even offered a cleaning. Kyle wasn't involved in my original issue or reason for my complaint but took care of the problem and I appreciate his effort. Like many I would give this lot a zero if able. They billed Genesis for recall work performed on my car that was never performed. The communication starting from the General Manager Jeff Golden all the way down to the Servicer Advisors are a joke. I cannot fathom how this business is still running. Also the attitudes from the schedulers are awful. They need to clean house if they want a successful business. Clearly by the reviews in the past 2-3 years the current staff isn’t cutting it. More

Crystal was great made the service experience top notch as usual and would gladly request her services again. as usual and would gladly request her services again. More

Really appreciate the great service Charles Smith provided during my Service Appointment. He made me feel welcome and kept me updated on my Cars progress. He is a great asset to your team. provided during my Service Appointment. He made me feel welcome and kept me updated on my Cars progress. He is a great asset to your team. More

This was my first time using this service center for my newly purchased vehicle. I was overly impressed by the service I received. Tre Preston and the team made me feel extremely comfortable with my serv newly purchased vehicle. I was overly impressed by the service I received. Tre Preston and the team made me feel extremely comfortable with my service, explained what was being done and ensured that I was OK with the services offered. I was provided a courtesy ride to and from the location which came quickly and was very convenient. The service center called to let me know when the service added on at the last minute was completed. Thank you Tre and team for your professionalism, level of courtesy, and knowledge of the services performed on my vehicle. I will return. More

Douglas Davis took good care of me. He was very professional and courteous. Thank you. He was very professional and courteous. Thank you. More

I took my daughter's car in for an issue with the backup camera. It was quickly repaired. Douglas Davis kept me informed of the process and I received excellent customer service. Doug was an absolute pleasu camera. It was quickly repaired. Douglas Davis kept me informed of the process and I received excellent customer service. Doug was an absolute pleasure to work with. More

Under difficult circumstances tre preston did his best to assist us and get things done. assist us and get things done. More