Werner Hyundai - Service Center

Impossible to get quick service. I had my first service appointment on October 2, 2019. I had bought the platinum service plan when I purchased the car in March, 2019. My husband an I had my first service appointment on October 2, 2019. I had bought the platinum service plan when I purchased the car in March, 2019. My husband and I arrived 30 minutes before our scheduled appointment time. I spoke to my adviser, Rebecca Schumaker, and explained my husband had been ill since July and he could not sit around for too long a time. I asked them to skip the free car wash we were entitled to and just change the oil and oil filter. I would get the car wash on another visit. I was assured that this was no problem. We arrived at 12:00 noon and our appointment was for 12:30 p.m. At 1:30 p.m., my husband became very irritated and asked what was taking so long to change the oil and filter? My husband had been a mechanic his entire life and until recently, had always changed the oil in our cars. He was told there was a recall on something on our car and the computer would have to be re-set. He asked how long that would take, and Rebecca said she did not know. I was pacing back and forth through the showroom floor and waiting room to handle my stress when a gentleman in a suit walked by and said (jokingly), "I've been watching you walk. You are going to wear out the floor". I stated that if he wanted to get rid of me, he could get my car serviced. He then asked if there was a problem, to which I said "yes" and explained the problem to him. He said he would see what he could do. Then Phillip H. from the service department came to me and apologized and said that he had overheard me telling my advisor about the need for my husband and I to get through this visit within a reasonable length of time. He said we should have been offered to set up the computer reset at a later date, and just accommodated us to have the oil and filter changed. He said he would see what he could do. At 2:15pm, Ralph brought our car to the front of the dealership and told us the oil and filter had been changed and had apologized again for the miscommunication and prolonged wait. We thanked him and left. We still had an hour drive to get home. More

Lindsey and Lisa were very helpful with my service appointment. Lisa explained at what mileage spark plugs and tune up should be done. I appreciate the honesty always received. A tire had to be rea appointment. Lisa explained at what mileage spark plugs and tune up should be done. I appreciate the honesty always received. A tire had to be realigned. I appreciate the prompt and courteous service. More

Impossible to get quick service Every time we take our new car by for an oil change we are told there’s at least a 3 hour wait and when trying to make an appointment we are left on h Every time we take our new car by for an oil change we are told there’s at least a 3 hour wait and when trying to make an appointment we are left on hold and no one returns More

Leaking oil My vehicle was brought in for a routine oil change that’s supposed to be under a service contract. I was told the contract is not on file. This is the My vehicle was brought in for a routine oil change that’s supposed to be under a service contract. I was told the contract is not on file. This is the second time. Then I wake up this morning to a puddle of oil and my vehicle smelling like oil. When I came out of work for lunch, I noticed another puddle. I immediately called the service department and was transferred to a service advisor’s voicemail. I left a message and attempted to to drive and the car would not accelerate and started making a noise. I ended up driving in with the hazard lights on. More

Great service Really like the concierge service to pick up and deliver my G80. Very pleasant and professional. Love the car too. I sure do miss my Genesis 2.0 tw Really like the concierge service to pick up and deliver my G80. Very pleasant and professional. Love the car too. I sure do miss my Genesis 2.0 twin turbo coupe. That was a terrific car, just like our G80. More

Bought 2020 Kona SEL! My check engine light ended up costing $1200 which led me to consider buying a new car. Benjamin Buchalter worked with me with purchasing a 2020 Kona My check engine light ended up costing $1200 which led me to consider buying a new car. Benjamin Buchalter worked with me with purchasing a 2020 Kona SEL. Thanks, Ben. More

Met my high expectations I was pleased that the interior was vacuumed as part of the car wash that accompanies a service visit. The floor mats needed it! This thoughtful perk I was pleased that the interior was vacuumed as part of the car wash that accompanies a service visit. The floor mats needed it! This thoughtful perk saved me some sweaty labor, and helped make driving across town for routine maintenance feel more worthwhile. More

oil and tire rotation with wheel well repair Try to set up a an appointment was time consuming. Had to make several calls to get what I wanted to have done. Also price for parts was high Try to set up a an appointment was time consuming. Had to make several calls to get what I wanted to have done. Also price for parts was high More

It could have been better Once I picked up my car from being serviced, I found out my repairs wasn’t covered. They was going to literally remove the part because of it. When Be Once I picked up my car from being serviced, I found out my repairs wasn’t covered. They was going to literally remove the part because of it. When Becky found out it wasn’t covered, she could have called to notify the update instead of me waiting once I returned to pick up my car. Though she was apologetic and it was her fault, I felt mistreated. Marcus (manager) only reinforced that I wasn’t covered under warranty but didn’t offer anything else but to remove my new repairs. The ONLY two great experiences I had was the massage chair and the greeter that met me at the door. More

Great professional service and advice from a great team! Phillip (and his mechanics) gave me great service and advice-which also saved me money and time. Michelle took me back home so I could get work done w Phillip (and his mechanics) gave me great service and advice-which also saved me money and time. Michelle took me back home so I could get work done while the great Hyundai team took care of my car. She is so kind. Marcus saw me in the waiting area and came by to say hello. Hyundai has a great TEAM in Tallahassee and I’m so glad I have 2 Hyundais for my family. More