Werner Hyundai - Service Center

Bad Dealership These people are the worst dealership I have dealt with. They make appointments and then say we never had one and do not fix my car correctly These people are the worst dealership I have dealt with. They make appointments and then say we never had one and do not fix my car correctly More

Best Service Center I purchased my first car through Hyundai, and with the few problems I've had with it, I have always gone to the Hyundai Service Center and to Chuck in I purchased my first car through Hyundai, and with the few problems I've had with it, I have always gone to the Hyundai Service Center and to Chuck in particular. Chuck is the sole reason I return to this service center as I feel he is always efficient when it comes to the servicing, and truthful and genuine when it comes to diagnosing the problem. Car service centers can get a bad reputation for trying to overestimate services, and I can confidently say I have never felt this way at Hyundai. I so highly recommended Hyundai that a co-worker purchased her car from Werner Hyundai, and had just gone through the service center this past weekend. She also got Chuck as her servicer and told me how pleased she was and how excellent the service center was. This was where I asked who took care of her and was happy to hear it was Chuck. I just wanted to thank Hyundai for employing such personable and effective people. And thank you, Chuck for making the experience so great. More

Truly exceptional service Had taken my sonata to two other dealerships to get fixed neither one could find the problem. The second one after keeping it one week finally called Had taken my sonata to two other dealerships to get fixed neither one could find the problem. The second one after keeping it one week finally called and admitted they had no idea what was wrong they recommended I take it to Werner. Although Werner was well out of my way I decided to take it there. Brain and Marcus were extremely helpful, gave me a loaned car to drive and called me the next day and said me CD-R was fixed. Wow. Thanks Werner More

NEW DOESN"T MEAN BETTER! KEEP IN MIND - Yes, Capital City Hyundai has a new facility being built near Zaxby's on the corner of Tennessee Street and Capital Circle SW (Tallahas KEEP IN MIND - Yes, Capital City Hyundai has a new facility being built near Zaxby's on the corner of Tennessee Street and Capital Circle SW (Tallahassee, FL) - just because the building is new doesn't mean it'll be filled with NEW perspectives, attitudes, staff, better customer service or service for that matter. I'm ONLY sharing my experiences and opinions as a 6 year customer of Capital City Hyundai – Tallahassee. I thought continuing my relationship with Capital City Hyundai Tallahassee was a great idea. I purchased a BRAND NEW 2011 Sonata in late 2010. I serviced my car as it should have been between Hyundai and SuperLube. I began experiencing minor issues that were taken care of in a timely manner no more than a week at most was I without my vehicle. The first and last MAJOR issue was when my car began stuttering while driving down the street one day, my steering column controls quit working and my car began to smell like something was burning then started smoking and eventually cut off. (Basically my engine blew and my wiring system in the car had burned out) Fortunately, I was near a parking lot and was able to pull into a parking space before it was inoperable. Got it towed to Hyundai and they gave me the HARDEST TIME. Saying I had not kept up the maintenance on my car and basically wanted to place blame on me as a negligent owner and they were not going to make the repairs. I had to gather ALL my paperwork from SuperLube and receipts from them proving I was on track with ALL MAINTENANCE. After such proof, back and forth, nasty attitudes, poor customer service and mention of my lawyer they then decided to repair my car. I had no other problems after that time with the exception of the MANY SAFETY RECALLS; however my wiring system was not repaired and was left fried. Fast-forwarding to present day June 2016, as of recent I made my second purchase with Hyundai. I thought it would have been a great idea to stay with Hyundai as they would honor a greater value for a Hyundai trade. I had been wanting a Camaro forever and thought it was the perfect time and opportunity as they had one, a convertible at that become available! I test drove the car, the salesman (Jay) was very helpful INITIALLY! Before pulling off the lot, we strolled around the car checking out it's features. We let the top back and I IMMEDIATELY noticed the top was unbalanced and was not flush or level as the other side, I also noticed a wet dog kind of smell. I mentioned the top to the salesman and he brushed it off saying, "oh we'll just take it to service and they'll get it repaired for you - it's under warranty." So with comfort that the top would/could be repaired, I told my husband about the car; the next day we purchased the Camaro. 3 DAYS AFTER taking possession of the car my husband mentioned the top, as he had then too noticed it was uneven. I contacted the salesman AGAIN, as I received no response after from the first inquiry. Which was actually the second inquiry - technically speaking as the test drive was the first inquiry. I contacted the salesman about the regarding my top and was finally instructed to schedule a service apt with Chevrolet Tallahassee (on Tennessee Street) as it was under warranty and they had to repair it. Scheduled the appointment with Chevrolet (Mark - Service) informed me very nicely that they were unable to repair my top as it was not a warranted item and instructed me to take it back to Hyundai for repairs. Okay, took the car back to Hyundai - they were basically just HOLDING my car per Brian (Service) as they had to "figure out if the damage was done before or after we bought the car." I became even more frustrated and could not believe I had just heard him say that. I then provided THEM with text dialect and emails between the salesman and myself, sent pictures the salesman sent me initially when inquiring about the car BEFORE THE PURCHASE, in the pictures one could decipher the top being uneven, I even suggested they reference their sound + surveillance to hear and see what transpired between the salesman I in their parking lot upon my test drive. THEN AND ONLY THEN did they decide to repair my car and now I'm here writing this review. I have been without my car for almost a month now. I drove the car for ONE month and it has been in the shop for repair ever since. It's now time for another payment and I'm STILL WITHOUT MY CAR. I've called, visited the office, communicated with "top level management" (Greg – GM) only to feel as though I'm still getting the run around and now like I'm being harassed. As they are VERY WELL AWARE I'd like my car back REPAIRED OF COURSE. They've shipped my car to THREE different shops - Chevrolet Tallahassee, Tops of Tallahassee and Chevrolet Quincy), they've given me bogus ETA/ETC, when the estimated time comes - I'm told it'll be another day or WEEK in this case for that matter. (**Note: Tops of Tallahassee was straight up and provided a diagnosis of what they "think" happened causing the need for repair along with estimated costs to repair - it was not repaired by them as I think they were too expensive. However customer service was fine.**) AGAIN, my car is now with the 3rd shop, I was SUPPOSED to receive my car before the Memorial Day holiday, which in fact was my family reunion weekend - did not get it after the 3rd expected pick up date! I was supposed to go out of town on two separate occasions and due to this situation, I've had to cancel. I’M REGRETTING STAYING WITH CAPITAL CITY HYUNDAI ALL TOGETHER NOW! I am VERY upset with the service, lower level staff and even upper level management! I REALLY WISH I HAD NOT PURCHASED ANOTHER VEHICLE FROM THEM. As of today 06/08/2016, I am STILL WITHOUT MY CAR, spoke with the service tech who's supposedly repairing my car - He said I SHOULD have it today around lunch. Now, I'm just trying to figure out what "lunch" time he was taking into consideration…?! He even got an attitude and became sarcastic because I wanted a more definite answer regarding the completion of repairs as they’ve collectively has my car almost a month now. (Stephen – Chevrolet Service Quincy) In closing the most unfortunate aspect is that I have to continue to deal with them as they will service/maintain my car as needed. Aren't I lucky?! **Inserts sarcasm** DO NOT PURCHASE FROM CAIPTAL CITY HYUNDAI. DO NOT TRUST THEIR SALESMEN. DO NOT TRUST THEIR SERVICE MANAGERS. DO NOT TRUST THEIR UPPER LEVEL MANAGEMENT. IF ANYTHING SERIOUS HAPPENS TO YOUR VEHICLE THEY WILL TAKE YOU AROUND THE WORLD AND BACK AND STILL MAY NOT EVEN REPAIR YOUR CAR OR THEY'LL PARTIALLY REPAIR IT AS THEY DID MY HYUNDAI SONATA. TERRIBLE CUSTOMER SERVICE! CHANGE YOUR MIND, RUN (don't walk) RUN in the other direction or take the chance!! More

Mystery Suspension Rattle I brought my 2009 Azera in for diagnosis and repair of a front suspension rattle. Having been mistreated by other American car service departments I w I brought my 2009 Azera in for diagnosis and repair of a front suspension rattle. Having been mistreated by other American car service departments I was leery of Capital City's ability to diagnose and repair the problem correctly. My previous experience with other dealerships involved throwing parts at the car until something worked... or not. Marcus and the Technician at Capital City Hyundai took on the mystery rattle and solved it in short order. Although the repair was expensive, it involved several suspension components and several hours work. The rattle has disappeared and the steering is tighter and more precise as a bonus. Thanks to Marcus, the technician, and the dealership for providing a quality service. Steve Pearce More

Service was amazing Marcus was great since the first time I meet him. He explained everything that was wrong with the car and how long it will take. He even made sure tha Marcus was great since the first time I meet him. He explained everything that was wrong with the car and how long it will take. He even made sure that I had a courtesy vehicle when my car stayed overnight. Marcus keeps it real and doesn't give you the run around like most people would, there should be more people like him around. My experience with him was the best. More

Cheap Oil change Took my 2003 Accent for the $10.00 oil change. Found out I needed a new Battery. They got me right and out and washed the car too. Service Department Took my 2003 Accent for the $10.00 oil change. Found out I needed a new Battery. They got me right and out and washed the car too. Service Department was very good. More

Brought my car in due to a check engine light! Dealership was HORRIBLE costumer service! They acted like I was not important and did not listen to anything I said! They did not want to fix other things wrong was HORRIBLE costumer service! They acted like I was not important and did not listen to anything I said! They did not want to fix other things wrong with my car other than one issue!!!!!! it was like pulling teeth to get it done! If there was another a dealer closer than Albany, GA I would be going to that dealership! I would not recommend this place to ANYONE! More