Werner Hyundai - Service Center

Marcus called to resolve service dept problems Had problems getting a response from the person I was directed to contact to get service on my new Genesis. Bought in January and the April service to Had problems getting a response from the person I was directed to contact to get service on my new Genesis. Bought in January and the April service took several attempts to get it serviced. Couldn't get a call back from multiple messages left on the service rep's phone. A month ago, left messages for 4 days then finally made them give me someone else to help. Tried the last three days to find out about the second scheduled servicing and after 4 left messages and three days of no response, I went for a higher level and talked to Lydia. She said she would get me a response. Got a call back from Marcus who wants me to go through him in the future, providing contact information that will make sure I get a response. More

As always Marcus was respectful, professional, and helpful. I had a lot to get done, but he got me in and out in a timely fashion. Obviously I don't want to spend my time and money in the service dep helpful. I had a lot to get done, but he got me in and out in a timely fashion. Obviously I don't want to spend my time and money in the service department, but he works to make it an excellent experience. More

Great experience at the Werner Hyundai Genesis dealership The customer service provided for my Genesis cars has always been great and, with the spin-off of that division, the Hyundai dealership has really upp The customer service provided for my Genesis cars has always been great and, with the spin-off of that division, the Hyundai dealership has really upped their game. Everything goes smoothly, from the appointment time to the loaner car to returning the car when promised and sparklingly clean. Marcus Ancheta is the contact person I've worked with and has always given me great service. If you choose to wait for your car to be service, the facility is well-equipped whether you choose to relax or work, complete with wi-fi, Starbucks coffee, water, and snacks. More

The service was great. I was kept informed. However, due to the covid-19 pandemic, I never saw anyone come and wipe the tables and chairs off. I was there for 1 1/2 hours; people came and went and no one wa to the covid-19 pandemic, I never saw anyone come and wipe the tables and chairs off. I was there for 1 1/2 hours; people came and went and no one was sanitizing the tables and chairs as people left. More

I am always impressed by the service I receive from the service department in particular in Lindsay Harrison took care of me even though you guys were very busy service department in particular in Lindsay Harrison took care of me even though you guys were very busy More

Werner Genesis always seems to provide not only the necessary maintenance to keep your car in running condition but the best customer service! I would recommend Werner to everyone! necessary maintenance to keep your car in running condition but the best customer service! I would recommend Werner to everyone! More

Very friendly and helpful. Staff was very courteous and informative. Work was done in a very professional way and very fast. Enjoy taking my car here. informative. Work was done in a very professional way and very fast. Enjoy taking my car here. More

I don’t normally write reviews but as an ex employee of Hyundai, I know how important they can be. So with that being said, I received excellent service and the associate truly willing to go over and beyon Hyundai, I know how important they can be. So with that being said, I received excellent service and the associate truly willing to go over and beyond. This was my my third oil change appointment since moving to Tallahassee & this how truly been the best. More

Werner Hyundai is the most friendliest dealership I have ever dealt with; the team at Werner is the best and most courteous ever. Number one! ever dealt with; the team at Werner is the best and most courteous ever. Number one! More

Everything was great about our experience, the staff was friendly and accommodating. The service advisor was very helpful Lindsey. The service tech did forget to put cabin filter back in but service and I n friendly and accommodating. The service advisor was very helpful Lindsey. The service tech did forget to put cabin filter back in but service and I noticed so she went back and got in a put back in for us. I went to auto parts and bought new one and installed More