Werner Hyundai - Service Center

teameagleMy car has been at the service center for over teameagle My car has been at the service center for over 4 months. I can't get a return call or update on when my vehicle will be repaired. Service w teameagle My car has been at the service center for over 4 months. I can't get a return call or update on when my vehicle will be repaired. Service will not return my many voicemails. I've waited on hold for over 20mins to speak with anyone with information on my car. Customer service is non-existent. And if I do get thru, I'm told I'll get a return call that never happens. So I'll write this review with a robo-reply that they'll talk with their team? (code for xxxx off) If Werner really cared about it's 5star reviews they'd at least act like it. I believe most customers just want a little common decency and respect. Not to be shuffled around, lied to and ignored. Oh, and by the way Jack does not get answers as he states he does. Phil needs to at least leave a text or return his voicemails. Maybe the owners should be a little more pro-active when dealing with delayed repairs and service....just a thought. For that good customer service... More

Werner Hyundai has excellent customer service. My appointment to get service was scheduled for 7:30am August 31.I arrived at approximately 7:am, the doors opened on time , and a rep was there to take appointment to get service was scheduled for 7:30am August 31.I arrived at approximately 7:am, the doors opened on time , and a rep was there to take my information immediately. I was able to wait in the waiting room,and my vehicle was completed in approximately one hour. The waiting room was comfortable and clean. More

I drive two hours to service my car at Werner and it’s worth every minute. Quick efficient and courteous service every time! Excellent customer service! Thank to Philip today for taking extra special care worth every minute. Quick efficient and courteous service every time! Excellent customer service! Thank to Philip today for taking extra special care! More

I have always received top notch and informative service. Fast and friendly. Documentation is great and they always call up front to recommend additional work when needed. Fast and friendly. Documentation is great and they always call up front to recommend additional work when needed. More

The dealership has a very professional staff, clean facility, and quality service. The service was quick and attention to detail was very precise. My only concern is with courtesy car wash. facility, and quality service. The service was quick and attention to detail was very precise. My only concern is with courtesy car wash. More

My experience to say the least was a discerning one.I My experience to say the least was a discerning one. I purchased a 2021 Hyundai Elantra on March 20th with 0 miles or so they say at Werner Hyundai o My experience to say the least was a discerning one. I purchased a 2021 Hyundai Elantra on March 20th with 0 miles or so they say at Werner Hyundai of Tallahassee, FL. I took it for my 1st oil change on March 29, 2021 @ 0955 and it is currently there to this day as of August 14th @ 1304. The whole team of the service department states there was a recall on the transmission. A week later, was told the ECM is gone, can't program it and won't be able to get a part until February of 2022. Frankly the manager admitted of the service department ADMITTED EVERYTHING IS THEIR FAULT! This has triggered my anxiety and extremely disappointing! I was sold a lemon to say the least! Oh ladies, if you shake Mike Green's (Service Manager) hand, do not allow him to slide his finger on the inside of your hand...speak up about it! After several emails and calls the general manager has clearly shown his character as well! THE IS THE WORSE EXPERIENCE EVER. More

I think this Dealership has a very bad communications when ever a customer needs a service department response is very poorly always on phone hold listen to a computer service needs to do better when ever a customer needs a service department response is very poorly always on phone hold listen to a computer service needs to do better More

Customer service was horrible. I dropped my car off over night to have my car serviced the next morning. You would think that some one would call you in the morning to let you know that they had your car. I night to have my car serviced the next morning. You would think that some one would call you in the morning to let you know that they had your car. I did not receive a call , I called all morning, noon and evening. I had to go to the dealership right before closing and my car still wasn’t ready. I saw a friend of mine while waiting for my car she told me the dealership had her car for 3 months. First and last time at dealership More

Excellent service always kind and friendly. I always have a good exp a good exp More

OUR SVC ADVISER,MR.PHIL & HIS xxx'T WERE EXCELLENT EXCELLENT EXCELLENT! OUR 2017 ELANTRA WAS WELL TAKEN CARE OF.EXCELLENT SERRVICE.YES,YES,YES EXCELLENT EXCELLENT! OUR 2017 ELANTRA WAS WELL TAKEN CARE OF.EXCELLENT SERRVICE.YES,YES,YES More