Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
377 Reviews of Werner Hyundai - Service Center
Sort by
September 28, 2021
I had my 2013 Hyundai Sonata towed in for service on 6-03-2021. Since then, NO communication from this horrible place. I launched a complaint with the BBB so consumers can be aware. Mr Michael Green,Pa 6-03-2021. Since then, NO communication from this horrible place. I launched a complaint with the BBB so consumers can be aware. Mr Michael Green,Parts Manager, replies with no solution and nothing but defense. He lied, I do not use foul language despite how disapproving the situation is. The truth hurts. This company showed nothing but unprofessional and incompetent customer service. Take it as constructive criticism. More
by slkpage1
Employees Worked With
Mike Green , Tim Duke
September 26, 2021
Made an appointment for Friday at 3:30p.m.,when I arrived, The service advisor said they didn’t have me down for an appointment. I told him I made the appointment through the service manager. He we arrived, The service advisor said they didn’t have me down for an appointment. I told him I made the appointment through the service manager. He went and checked and they serviced the vehicle, just a simple oil change and other routine checks. After the service, and leaving the dealership, I noticed the vehicle wasn’t reset to notify me when due for the next service and the front window sticker for the next service was at a year later. So I drove back to the dealership and asked them to correct service sticker and do the reset. After leaving the dealership again I drove one mile to the Taco Bell to eat and when I parked I noticed the rear window wiper blade plastic cover for the blade attachment was missing. It was there before I had service and figured the car was machine broke it off. I contacted the parts department at the dealership and told them what happened and they ordered the part and will notify me when it comes in. More
by Customer #1
Employees Worked With
Mike Green & Nick Emerson
September 20, 2021
The customer service provided by Chris Hermann of the Service Center was, from day one, phenomenal. He was always attentative, professional, and personable. Service Center was, from day one, phenomenal. He was always attentative, professional, and personable. More
by T. R. Baker
Employees Worked With
Chris Hermann
September 14, 2021
teameagleMy car has been at the service center for over teameagle My car has been at the service center for over 4 months. I can't get a return call or update on when my vehicle will be repaired. Service w teameagle My car has been at the service center for over 4 months. I can't get a return call or update on when my vehicle will be repaired. Service will not return my many voicemails. I've waited on hold for over 20mins to speak with anyone with information on my car. Customer service is non-existent. And if I do get thru, I'm told I'll get a return call that never happens. So I'll write this review with a robo-reply that they'll talk with their team? (code for xxxx off) If Werner really cared about it's 5star reviews they'd at least act like it. I believe most customers just want a little common decency and respect. Not to be shuffled around, lied to and ignored. Oh, and by the way Jack does not get answers as he states he does. Phil needs to at least leave a text or return his voicemails. Maybe the owners should be a little more pro-active when dealing with delayed repairs and service....just a thought. For that good customer service... More
by teameagle
Employees Worked With
Phil, Jack, Boyd
August 31, 2021
Werner Hyundai has excellent customer service. My appointment to get service was scheduled for 7:30am August 31.I arrived at approximately 7:am, the doors opened on time , and a rep was there to take appointment to get service was scheduled for 7:30am August 31.I arrived at approximately 7:am, the doors opened on time , and a rep was there to take my information immediately. I was able to wait in the waiting room,and my vehicle was completed in approximately one hour. The waiting room was comfortable and clean. More
by Sidney
Employees Worked With
Tim Duke
