Werner Hyundai - Service Center

Lack of communication, had my car towed without the knowledge that appointments came before emergency tow in first, so I went make a appointment....3 weeks out, before anyone would even look at it. I c knowledge that appointments came before emergency tow in first, so I went make a appointment....3 weeks out, before anyone would even look at it. I called several times, it took 2 days before I could even get an someone assigned to my car. Days later after I had to call to check on my car. I was told there was a $169 diagnostic fee, I said that wasn't a problem I just need it fixed. Told it was a alternator and would have it done in one day. 2 days later no call so I called again it was done, girl said that there was a 4% fee for using a card. It's sad that the dealership is more concerned with collecting a fee then the customer without a vehicle. You need to start caring about your customers needs and not if someone needs a water or the washed and vacuumed. No sure that I would recommend this dealership again considering lots of my family and friends owns Hyundais More

Their service advisor Chris H. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. More

Appointment at 11am for an oil change. Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. C Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. Chris and Phil need to be evaluated on service and productivity. I see the minority groups at this location moving with a sense of urgency and appreciation, but the others, not so much. This dealership needs new management ASAP. More

Everyone was friendly, they got everything done fast. Great experience!! Will be going back for any repairs. Great experience!! Will be going back for any repairs. More

I came here to get one thing done, it takes 3 hours, my software system apparently needed a update due to a recall as well but they don’t even know how to fix the problem but multiple people who should be software system apparently needed a update due to a recall as well but they don’t even know how to fix the problem but multiple people who should be focusing on their own job are hovering over my car and distracting the person that’s supposed to be fixing the vehicle More

Excellent service dropped off my sonata the evening before because of tire and rim damage, was promised it would be ready first thing the next morning and it was with no charge, the staff is very helpf before because of tire and rim damage, was promised it would be ready first thing the next morning and it was with no charge, the staff is very helpful and friendly, if I decide to get another vehicle it will definitely be from Werner Hyundai, would recommend them to everyone. More

31,000 service today. Servicing up to this point has been consistently poor. Unanswered phone messages, vehicle returned on wrong day without notice; when valet svcs used Servicing up to this point has been consistently poor. Unanswered phone messages, vehicle returned on wrong day without notice; when valet svcs used not work record/from was provided even though they said they would mail one. Tires not rotated; cabin filter not replaced even though it is listed as maintenance requirement from 10,000 to 30,000 miles by the website. forms received today not signed. tire pressure marked as "yellow" instead of green. when I asked when the car was presented as completed, the tire pressure was low in the tires and they then filled to correct pressure. The service rep Tres' worked hard to get it done right. Way too many issues in Werner Hyundai/Genesis with attention to detail and accuracy. More

I’ve purchased two vehicles from this dealership. I love the Hyundai cars. For my last two services I had to tell them my car was ready. It appeared that my service advisor had several vehicles whil I love the Hyundai cars. For my last two services I had to tell them my car was ready. It appeared that my service advisor had several vehicles while other seemed least busy. More

Great customer service and friendly helpful and make transition easy. Danielle was super Nice and making sure I got the new Hyundai Elantra 2022. Marcus long time Hyundai member is always there to greet transition easy. Danielle was super Nice and making sure I got the new Hyundai Elantra 2022. Marcus long time Hyundai member is always there to greet us with open arms and service. Transition from 2018 to 2022 was faster than my sister getting oil change. Lol More

This place gets worse every time I got. The service department is the worst Ive never experienced. Check your hat at the door, this is a wild ride from start to finnish. Don't expect the tr The service department is the worst Ive never experienced. Check your hat at the door, this is a wild ride from start to finnish. Don't expect the truth or explanations. I 100% sure I wont be back and im done overall with Hyundai. I hope you save yourself at least the headache and hassles and go somewhere else ...... anywhere else but this absolute crap show! More