Werner Hyundai - Service Center

Consistently poor communication from arrival onward. Upon asking multiple times for information about what service was performed on my vehicle, I'm still left in the dark on it. Service took an unreason Upon asking multiple times for information about what service was performed on my vehicle, I'm still left in the dark on it. Service took an unreasonable amount of time for an appointment. Management was courteous regarding the delay, but I had to go out of my way to get any updates on my service. Call-takers were all professional and polite, but there's some disconnect between telling them something and hearing back, resulting in a poor experience. Technicians also left something in my vehicle. More

Took my Tucson in to have serviced. Sat there for 3 hours and got up to check on my vehicle and it was sitting in the front lot. No one came to let me know that it was completed , just Sat there for 3 hours and got up to check on my vehicle and it was sitting in the front lot. No one came to let me know that it was completed , just let me sit there like I had nothing else to do. Won’t be using this dealership again and it’s where I purchased the vehicle and had been using them since my purchase. They are slipping in their customer service. Wouldn’t recommend them . More

Everything was great. Ryan Boatwright was very helpful. Service was completed in a timely manner. Ryan Boatwright was very helpful. Service was completed in a timely manner. More

I absolutely love this Dealership. .. great people to deal with... very attentive to detail... thank you for being the best Dealership around ❤ .. great people to deal with... very attentive to detail... thank you for being the best Dealership around ❤ More

Lack of communication, had my car towed without the knowledge that appointments came before emergency tow in first, so I went make a appointment....3 weeks out, before anyone would even look at it. I c knowledge that appointments came before emergency tow in first, so I went make a appointment....3 weeks out, before anyone would even look at it. I called several times, it took 2 days before I could even get an someone assigned to my car. Days later after I had to call to check on my car. I was told there was a $169 diagnostic fee, I said that wasn't a problem I just need it fixed. Told it was a alternator and would have it done in one day. 2 days later no call so I called again it was done, girl said that there was a 4% fee for using a card. It's sad that the dealership is more concerned with collecting a fee then the customer without a vehicle. You need to start caring about your customers needs and not if someone needs a water or the washed and vacuumed. No sure that I would recommend this dealership again considering lots of my family and friends owns Hyundais More

Their service advisor Chris H. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. Is top notch and Always gives me great service and takes time to answer any questions I may have about my Kona. More

Appointment at 11am for an oil change. Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. C Took 6 hours. They never told me I’d have to pay a diagnostic fee if I had them simply look at my vehicle to tell me what I already knew was wrong. Chris and Phil need to be evaluated on service and productivity. I see the minority groups at this location moving with a sense of urgency and appreciation, but the others, not so much. This dealership needs new management ASAP. More

Everyone was friendly, they got everything done fast. Great experience!! Will be going back for any repairs. Great experience!! Will be going back for any repairs. More

I came here to get one thing done, it takes 3 hours, my software system apparently needed a update due to a recall as well but they don’t even know how to fix the problem but multiple people who should be software system apparently needed a update due to a recall as well but they don’t even know how to fix the problem but multiple people who should be focusing on their own job are hovering over my car and distracting the person that’s supposed to be fixing the vehicle More