Werner Hyundai - Service Center

They always do a good job and are friendly and professional every time I go in for a service. Marcus Ancheta always does a great job and I couldn't recommended him to anyone any higher than I woul professional every time I go in for a service. Marcus Ancheta always does a great job and I couldn't recommended him to anyone any higher than I would. More

If you have a choice, go somewhere else. I can’t speak about the sales department, but the service department is terrible. It is very unorganized. Communication within the department is I can’t speak about the sales department, but the service department is terrible. It is very unorganized. Communication within the department is abysmal. Want to leave a message for your advisor? Good luck. Waiting to hear from your advisor? Good luck. Forget about asking someone to do something that is not their specific responsibility. That’s not their job! And don’t even think about complaining to the service manager, because he will just blame others (maybe even you) for their problems. Fortunately for them, there are no other Hyundai dealerships within 100 miles. If they had any competition, they would be out of business in six months. If you are stuck having to go there, I feel sorry for you. More

The advisor was amazing and extremely informative with updates on my vehicle. Very polite and respectful! Highly recommend Mr. Tafari moving forward. updates on my vehicle. Very polite and respectful! Highly recommend Mr. Tafari moving forward. More

Their service department is the worst in town. My partner dropped off his car Sept 6th. and was told the parts would be available in 2-3 days. He was given a quote in excess of $3500 and after a My partner dropped off his car Sept 6th. and was told the parts would be available in 2-3 days. He was given a quote in excess of $3500 and after a week, there were no updates. He called Tre Preston, the service advisor assigned to him and was told he was with a customer and would call us back. Once a week my partner called and tried to get an update and was either put on hold or simply told that Tre Preston was unavailable, on lunch, or with a customer. If it were me, I would have called every day. We finally went in person on Sept. 26th. and Tre Preston didn't even acknowledge our presence. He also had another irate customer with him so I'm sure his hands were full. After waiting for a while and obviously getting jerked around we finally met with the Service Manager Phil Holland who seemed surprised to learn that it had been so long with no updates. He seemed taken aback by the whole situation and calmly reassured us that he would get his best mechanic/foreman on the job to ensure that estimate and subsequent repairs would be correct. He said he would call us in a couple days; he took down my partner's number and never called us. In hindsight, Phil is a very good actor and plays the understanding yet firm manager but, his service department is a direct reflection of his leadership. He's only as good as his best hire and so far they are as incompetent and unprofessional as they come. The final estimate that we eventually received was more than we were quoted in excess of $4000. The issue is not just the cost, it's the lack of communication and follow-through. It took a month to handle something that should've taken at most a week. From what I saw the mechanics had time to shoot the breeze and play around with each other while the service advisors had time to congregate amongst themselves but didn't ask if we had been helped. Seeing the amount of customers that complain about their service department on Facebook yet they only highlight positive reviews on their website leads me to believe that it might be time to get the BBB involved. I genuinely don't feel like they've been honest about the repairs, the cost or even the ways in which we could pay for such costly repairs. We came once for an oil change but I don't even have confidence that they can do that for us anymore. One star is too generous. More

I love this dealership they were very helpful in helping me select my vehicle and I loved the price I got my vehicle for I'm very satisfied with the service. me select my vehicle and I loved the price I got my vehicle for I'm very satisfied with the service. More

Always a pleasure coming here. I receive excellent service by a friendly and courteous staff. A special thanks to Trey Preston for his great customer service so early in the morni I receive excellent service by a friendly and courteous staff. A special thanks to Trey Preston for his great customer service so early in the morning. More

We had our Venue serviced yesterday as part of our recommended maintenance schedule. We were pleasantly surprised at how fast we were in and out, given how busy the service department was. We so appre recommended maintenance schedule. We were pleasantly surprised at how fast we were in and out, given how busy the service department was. We so appreciated that, and the professional courtesy that our Service Advisor Jason Scott extended us. It is truly a pleasure doing business with Werner Hyundai. Thank you. More

Timely professional service and advisor Brandon was great very commutative appreciate it and thank you very commutative appreciate it and thank you More

I received very good care with my car thanks to Tre Preston my advisor and management. Preston my advisor and management. More