Werner Hyundai - Service Center

We scheduled and took our 2024 Palisade to Werner Hyundai for recommended service and were greeted by Chris Brown. Chris did a fantastic job getting us checked in and our vehicle serviced in a timely manner. for recommended service and were greeted by Chris Brown. Chris did a fantastic job getting us checked in and our vehicle serviced in a timely manner. Chris answered all our questions and got us checked out. Thanks More

The wait was a little long but the service was great. Thank you very much Thank you very much More

Werner Hyundai is a good dealership with professional service. I was assisted by Tafari Redd at my last visit. service. I was assisted by Tafari Redd at my last visit. More

Tafari Reed was great! He kept me informed throughout the entire process. I highly recommend! He kept me informed throughout the entire process. I highly recommend! More

Crystal Hamlin was a great service technician. She listed all the options I could choose to repair my vehicle. She explained what was under warranty and what could wait. She also explained how the She listed all the options I could choose to repair my vehicle. She explained what was under warranty and what could wait. She also explained how the particular issue could have happened with my vehicle. The mechanics sending photo details was also great. More

Tre Preston is always my advisor, great and knowledgeable young guy. Takes care of me and my needs without any unnecessary issues. Thanks Werner and Thanks Tre! young guy. Takes care of me and my needs without any unnecessary issues. Thanks Werner and Thanks Tre! More

Tre’ Preston was very professional and courteous. Work was completed in a reasonable amount of time Work was completed in a reasonable amount of time More

ZERO STARS! Being they used to be a Genesis dealer and the same employees do both brands, just wanted to leave this horrible review here too! Very unprofessional Being they used to be a Genesis dealer and the same employees do both brands, just wanted to leave this horrible review here too! Very unprofessional, no communication, no returned calls, no call/no show for service, unfulfilled promises. I would stay FAR AWAY FROM HERE for servicing or purchasing a new vehicle. More

Update- Kyle the director reached out to me and though I was hesitant I did allow him and Werner to make things right. He did complete the recall that was needed on my vehicle via concierge service that was was hesitant I did allow him and Werner to make things right. He did complete the recall that was needed on my vehicle via concierge service that was originally promised. He stayed in contact the whole the process and even offered a cleaning. Kyle wasn't involved in my original issue or reason for my complaint but took care of the problem and I appreciate his effort. Like many I would give this lot a zero if able. They billed Genesis for recall work performed on my car that was never performed. The communication starting from the General Manager Jeff Golden all the way down to the Servicer Advisors are a joke. I cannot fathom how this business is still running. Also the attitudes from the schedulers are awful. They need to clean house if they want a successful business. Clearly by the reviews in the past 2-3 years the current staff isn’t cutting it. More