Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
389 Reviews of Werner Hyundai - Service Center
Sort by
April 11, 2025
Our 2007 Hyundai Azera had an issue with the key assembly that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we fi that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we finally picked it up today, April 11, 2025. Why did it take 4 months? I would love to know the answer to that question but no one in the service department there is willing to answer it. The first two months were taken up with holiday delays (Christmas, New Year's) and then an issue with the part which, by the way, they told us they couldn't provide: my husband had to Google the part, purchase it, and take it to them to have them install it. The part was finally installed successfully on February 14. On that day, the mechanic told my husband that the new keys required a unique PIN code that he was told had to come from Hyundai support in Korea. He advised us that it could take up to 5 business days to receive the code, so we didn't reach out to them for an update until February 21. At that time, we were told that they still hadn't received a callback. When we requested that they reach out again to Korea, they told us they had to wait. This went on for 5 increasingly frustrating WEEKS until we finally contacted Hyundai's Consumer Affairs and filed a complaint. Less than 90 minutes after Werner received the initial call from our support rep at Hyundai, my husband received a text saying that the car was ready to be picked up. Coincidence? I think not! When we picked up the car today, I asked why 6 weeks had passed as we waited for them to get the code only to suddenly get it on the very same day that the Consumer Affairs support rep called them. Tafari said it was just coincidental and that they had been repeatedly calling to get the code and they finally were just able to. To add insult to injury, they charged us for 5 hours of labor when I'm guessing they **might** have performed 3. The service manager magnanimously gave us a $100 discount which doesn't even amount to 1 billable hour. A 1-star rating is generous for this dealership's service department. {It remains to be seen whether the quality of the work that was done was good; my husband said the mechanic that installed the key assembly was extremely nice and seemed genuinely interested in explaining what had been done. This was the ONLY positive part of this 4-MONTH fiasco.} More
by theothermelanie
April 08, 2025
Werner Hyundai service experience was worth the wait. I got a great Starbucks coffee with some great cookies and didn't really wait long. This was my first oil change and tire motion on my new car. Every I got a great Starbucks coffee with some great cookies and didn't really wait long. This was my first oil change and tire motion on my new car. Everything was covered under my warranty. The service man made me feel like I was extra special and he answered all my questions. I can not wait until I go back again. More
by janieletts23
Employees Worked With
Ben
April 07, 2025
Tamari always takes great care of me. Fast friendly service every time i call me! Fast friendly service every time i call me! More
by Rekabates
Employees Worked With
March 31, 2025
I received great service from Mr. Tafari Redd. The work was done timely and professionally. Tafari Redd. The work was done timely and professionally. More
by Edward A Martin
Employees Worked With
March 27, 2025
I dropped my vehicle off for maintenance. Tre' Preston assisted me and provided me with exceptional service, from beginning to end. He was very friendly and transparent, explaining the entire Tre' Preston assisted me and provided me with exceptional service, from beginning to end. He was very friendly and transparent, explaining the entire process to me. I will definitely request him for my next visit. Thanks Tre’ Preston! More
by Veronica G.
Employees Worked With
March 20, 2025
Everyone was friendly and helpful. Crystal Hamlin was especially helpful. I appreciate her professional and friendly manner. She answered all my questions, and she took care of busi Crystal Hamlin was especially helpful. I appreciate her professional and friendly manner. She answered all my questions, and she took care of business quickly and efficiently. The dealership is clean and well organized. More
by bobcat
Employees Worked With
Crystal Hamlin
March 16, 2025
Service adviser was Michael Scott. He was very helpful and had my vehicle in and out a little sooner than expected. Kept me apprised of what was going on. He was very helpful and had my vehicle in and out a little sooner than expected. Kept me apprised of what was going on. More
by Tim
Employees Worked With
Michael Scott
March 12, 2025
Very Good Experience; quick in, repairs handled faster than anticipated, got more service benefits than expected (overall vehicle inspection and a car wash), quick out when picking up my car. Repairs cove than anticipated, got more service benefits than expected (overall vehicle inspection and a car wash), quick out when picking up my car. Repairs covered under warranty and recalls. First time at this dealership, will use again. More
by dgruber
