Werner Hyundai

Good customer service and a group of people who care. My contact was via the telephone and am completely satisfied contact was via the telephone and am completely satisfied More

OUR SVC ADVISER,MR.PHIL & HIS xxx'T WERE EXCELLENT EXCELLENT EXCELLENT! OUR 2017 ELANTRA WAS WELL TAKEN CARE OF.EXCELLENT SERRVICE.YES,YES,YES EXCELLENT EXCELLENT! OUR 2017 ELANTRA WAS WELL TAKEN CARE OF.EXCELLENT SERRVICE.YES,YES,YES More

Customer service very professional, service department took care of all our concerns.dealership called to update if any additional services were needed. This is my son’s vehicle. took care of all our concerns.dealership called to update if any additional services were needed. This is my son’s vehicle. More

Very helpful staff. Clean and comfortable waiting area. Service advisor Chris kept me advised of the current status during the repair process. I appreciate the convenience of washing the vehicle after bei Service advisor Chris kept me advised of the current status during the repair process. I appreciate the convenience of washing the vehicle after being serviced. More

i would have given them a 5 but their communication system sucks. the actual personal were very friendly and explained you problem very well. the telephone system for service is the worst. you get put system sucks. the actual personal were very friendly and explained you problem very well. the telephone system for service is the worst. you get put on hold and told you are 5th in line and so many min to wait. when it gets down to you, no one is available to take call. when i left many messages no on returned calls. the service rep gave me his personal phone # and that is how we communicated. More

Very clean good customer service did not have to wait long kept you up dated on car being service. Had water coffee and muffins while you wait long kept you up dated on car being service. Had water coffee and muffins while you wait More

Great service, professional and work done as promised. Marcus Was very polite, he answered all my questions and explained every thing in detail. Service was great Marcus Was very polite, he answered all my questions and explained every thing in detail. Service was great More

They are very professional and courteous. I will most definitely continue to do business with them and I recommend their business to anyone that’s looking for good service. definitely continue to do business with them and I recommend their business to anyone that’s looking for good service. More

Great service every time. Very welcoming and everyone has great communication. Transparency with what needs to be done to your vehicle. The massage chairs are definitely a plus :) great communication. Transparency with what needs to be done to your vehicle. The massage chairs are definitely a plus :) More

This is BY FAR the WORST experience I have ever had with a service center. This is the last place I would ever tell someone to bring their car to. Werner Hyundai let me drive a car with engine problems for a service center. This is the last place I would ever tell someone to bring their car to. Werner Hyundai let me drive a car with engine problems for 7 months saying it was "totally safe and fine to drive" and that the issue was not coming from my engine, after I specifically asked them to check it. It could have injured myself and others and probably did some long lasting damage to the car. In Jan 2021, I came in with a clicking noise coming from the front part of my car. I asked them do do an inspection and specifically make sure it was not from my engine or anything major. They said it was just my broken fog light making the noise (which they were unable to fix). When I went to pick it up, I pressed them again, saying it sounded like it was coming from the engine or somewhere else but they assured me it was the light. They test drove it again and told me it was fine and totally safe to drive and definitely just the broken light making noise. Today, 7 months later, after having my light stabilized and still hearing the clicking, I decided to bring it back for a THIRD time. I waited 5 hours for them to tell me basically that they were wrong and it was the engine the whole time. Now I am moving and don't have time to get it fixed. Luckily it is still covered under my warranty but I will have to get it fixed at a different Hyundai. I will say the person I worked with Marcus was very nice and understanding but ultimately, my car is worse off because I brought it to Werner Hyundai and I never got an apology. I am not the type of person to leave any kind of negative review but this whole experience really rubbed me the wrong way and I would hate for someone else to be put in an unsafe situation like I was. More