Werner Hyundai

We agreed on a price and set a time for me to come in after work to sign the papers. My husband and I made the 30 minute drive across town and arrived to be told the car was in the process of being sold after work to sign the papers. My husband and I made the 30 minute drive across town and arrived to be told the car was in the process of being sold to someone else. They wanted to discuss other options. This sleazy move just guaranteed I will never waste another minute of my time discussing anything with this dealership again! More

teameagleMy car has been at the service center for over teameagle My car has been at the service center for over 4 months. I can't get a return call or update on when my vehicle will be repaired. Service w teameagle My car has been at the service center for over 4 months. I can't get a return call or update on when my vehicle will be repaired. Service will not return my many voicemails. I've waited on hold for over 20mins to speak with anyone with information on my car. Customer service is non-existent. And if I do get thru, I'm told I'll get a return call that never happens. So I'll write this review with a robo-reply that they'll talk with their team? (code for xxxx off) If Werner really cared about it's 5star reviews they'd at least act like it. I believe most customers just want a little common decency and respect. Not to be shuffled around, lied to and ignored. Oh, and by the way Jack does not get answers as he states he does. Phil needs to at least leave a text or return his voicemails. Maybe the owners should be a little more pro-active when dealing with delayed repairs and service....just a thought. For that good customer service... More

I am so grateful to have worked with Clarence on helping me trade my car in! He's a VERY straightforward, honest guy who made the entire experience smooth. First impressions are everything, especially when me trade my car in! He's a VERY straightforward, honest guy who made the entire experience smooth. First impressions are everything, especially when you're going into a dealership you've never been to before. I love the consistent communication I got overall with the dealership on getting the exact car down to the trim level AND interior color I wanted when they originally didn't have it in stock. They really made it a positive, personalized experience where I will always enjoy doing business with them. More

Great experience with both the sales and finance staff would definitely return to shop there again and will recommend the dealership to others if asked would definitely return to shop there again and will recommend the dealership to others if asked More

Worse experience ever from the service department. Unprofessional, unfair and inconsiderate. Bad business practices. I am amazed they are still in existence. During their many meetings, management nee Unprofessional, unfair and inconsiderate. Bad business practices. I am amazed they are still in existence. During their many meetings, management needs to truly discuss lack of concern of the service department. Mike Green and Kimberly Murphy just to name a few. Reason for visit was due Service Repair More

Werner Hyundai has excellent customer service. My appointment to get service was scheduled for 7:30am August 31.I arrived at approximately 7:am, the doors opened on time , and a rep was there to take appointment to get service was scheduled for 7:30am August 31.I arrived at approximately 7:am, the doors opened on time , and a rep was there to take my information immediately. I was able to wait in the waiting room,and my vehicle was completed in approximately one hour. The waiting room was comfortable and clean. More