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Werner Hyundai

Tallahassee, FL

4.7
1,157 Reviews
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Hyundai Tucson, Hyundai Elantra, Hyundai Accent, Hyundai Kona, Hyundai Santa Fe, Hyundai Sonata and Hyundai Palisade you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and unmatched quality and styling along with Werner’s complimentary 5yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. With one of the largest Hyundai dealerships in the United States, Werner Hyundai strives to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. Servicing Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. you’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.” If there is any way we can help improve your ownership experience, please give us call at 1-888-722-1559 for sales or 1-888-728-7869 for service. Or simply come see us in person at 252 Capital Cir SW. We look forward to seeing you soon!
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252 Capital Circle SW

Tallahassee, FL

32304

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Showing 1,157 reviews

January 15, 2022

The worst! My car has been in the shop for 3 1/2 months. They almost never return calls, except if they think they can sell you something. Even when we got Genesis Customer Assistance involved, Genesis has More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcus Anchetta (service manager), Paul (manager, last name unknown), Trey(service rep.)
Jan 25, 2022 -

Werner Hyundai responded

Thank you for taking the time to write this review. We do not take negative customer feedback lightly and appreciate you for bringing this situation to our attention. Here at Werner Hyundai, we are known to provide our guests with the best experience possible and it’s very disheartening to hear that you left feeling unsatisfied. However, with the information you’ve provided, we will do what we can to remedy this situation. We hope you would consider returning to us in the future, thank you again.

Jan 25, 2022 -

Disappointed responded

Werner professed to find this unacceptable and asked for my contact information. I provided it. Guess what? No response, just like almost every time I tried to get anything from their service department. I'm not surprised. I do finally have my car back after a little over 3 1/2 months (with no apology or offer to do anything to compensate for my loss of use).

January 11, 2022

Please note this dealership operates as true professionals with a courteous, pleasant and polite attitude. I look to take my vehicle there for future service visits More

by Johnny.Kelly53
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Herrmann, Tim Duke
Jan 25, 2022 -

Werner Hyundai responded

Thanks for leaving such an awesome review, Johnny.Kelly53! It’s great to hear about our valued customers’ experiences! Our service team is always eager to help and are the very core of what we do at Werner Hyundai. We hope you would not hesitate to reach out, should you be in need of future automotive assistance! We’re always happy to serve. Have a great day!

January 10, 2022

Waiting two hours isn’t even the problem I had with the service department today. My main problem was after waiting two hours, the service guy who supposedly to speak with me after my car is done never cam More

by Joy Washington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Duke
Jan 25, 2022 -

Werner Hyundai responded

Joy, thank you very much for your honest feedback. It is never our intention to make anyone feel as if their time was wasted. Our service department has always been known to provide the utmost in customer satisfaction and we feel discouraged to hear that you are unsatisfied with your experience. Rest assured, that we will take your comments and share them within the Werner Hyundai team. We do feel it was a pleasure to work with you and all of us hope you will consider returning to us in the future. We'd be more than happy to help with any of your automotive wants and needs. Thank you.

January 08, 2022

Werner Hyundai provided such a wonderful and easy buying experience. Everyone from sales ( Austin Avery) to finance provided excellent service. More

by Happy2BHappy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Avery
January 05, 2022

Advisor Millie does not have good people skills. Poor Advisor Millie does not have good people skills. Poor follow-up with communication. Need training. More

by Pcdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cedric
January 05, 2022

We had an awesome experience buying our new to us 2018 Equinox. I would definitely recommend Werner Hyundai! More

by belvinbryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty
December 31, 2021

Marco was the best in helping me get my new car at Werner Hyundai! He was friendly, knowledgeable, and very upfront about everything. It was a pleasure working with him. More

by dantasiaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Llovera
December 22, 2021

Excellent service. Courteous staff. Waiting area is clean and comfortable. Marcus is just the greatest. More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
December 22, 2021

The finance manager Kyle Roddenberry was very personal, was awesome dealing with him. Our salesmen were very good, Evan Travis & Michael Montenaro, they both were awesome. Keep up the good work guys, More

by asp2139@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Roddenberry
December 21, 2021

Quick efficient service. Knowledgeable staff service writer reviewed options with me for needed services and kept me informed of progress. More

by Jaxram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Duke
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