Werner Hyundai

Excellent service dropped off my sonata the evening before because of tire and rim damage, was promised it would be ready first thing the next morning and it was with no charge, the staff is very helpf before because of tire and rim damage, was promised it would be ready first thing the next morning and it was with no charge, the staff is very helpful and friendly, if I decide to get another vehicle it will definitely be from Werner Hyundai, would recommend them to everyone. More

31,000 service today. Servicing up to this point has been consistently poor. Unanswered phone messages, vehicle returned on wrong day without notice; when valet svcs used Servicing up to this point has been consistently poor. Unanswered phone messages, vehicle returned on wrong day without notice; when valet svcs used not work record/from was provided even though they said they would mail one. Tires not rotated; cabin filter not replaced even though it is listed as maintenance requirement from 10,000 to 30,000 miles by the website. forms received today not signed. tire pressure marked as "yellow" instead of green. when I asked when the car was presented as completed, the tire pressure was low in the tires and they then filled to correct pressure. The service rep Tres' worked hard to get it done right. Way too many issues in Werner Hyundai/Genesis with attention to detail and accuracy. More

Salesman Marco was very eaay to work with. He is still new but found out what wee needed to know. Not a lot of stock ready on lot. He is still new but found out what wee needed to know. Not a lot of stock ready on lot. More

I’ve purchased two vehicles from this dealership. I love the Hyundai cars. For my last two services I had to tell them my car was ready. It appeared that my service advisor had several vehicles whil I love the Hyundai cars. For my last two services I had to tell them my car was ready. It appeared that my service advisor had several vehicles while other seemed least busy. More

Amazing experience- I appreciate the help and I am so happy with my Santa Fe happy with my Santa Fe More

Great customer service and friendly helpful and make transition easy. Danielle was super Nice and making sure I got the new Hyundai Elantra 2022. Marcus long time Hyundai member is always there to greet transition easy. Danielle was super Nice and making sure I got the new Hyundai Elantra 2022. Marcus long time Hyundai member is always there to greet us with open arms and service. Transition from 2018 to 2022 was faster than my sister getting oil change. Lol More

Very friendly staff. They make the process of car buying easy and enjoyable. I will be getting any future vehicles through them. They make the process of car buying easy and enjoyable. I will be getting any future vehicles through them. More

Excellent customer service, staff pleasant, helpful and knowledgeable. Good selection to choose from in these times. Shout out to Clarence, Thomas, Kyle and Marcus to name a few. Will definitely return knowledgeable. Good selection to choose from in these times. Shout out to Clarence, Thomas, Kyle and Marcus to name a few. Will definitely return for my next car buying experience. Thanks Werner Hyundai😀 More

This place gets worse every time I got. The service department is the worst Ive never experienced. Check your hat at the door, this is a wild ride from start to finnish. Don't expect the tr The service department is the worst Ive never experienced. Check your hat at the door, this is a wild ride from start to finnish. Don't expect the truth or explanations. I 100% sure I wont be back and im done overall with Hyundai. I hope you save yourself at least the headache and hassles and go somewhere else ...... anywhere else but this absolute crap show! More

Unfortunately I had a very bad experience with one of the salesman, Casey Flowers. I purchased a Honda from Casey last week after being able to take it home for the night. I had told Casey before signing any salesman, Casey Flowers. I purchased a Honda from Casey last week after being able to take it home for the night. I had told Casey before signing anything that my stereo system in the car did not work. He assured me on the phone, and in the dealership about 4 times in total that they'd be able to repair it after the sale was finished. I did bring in my car and afterwards he told me his maintenance team was unable to fix it and he'd get back to me about being able to credit me for this. I called him twice the next day in which he said "dude I completely forgot, text me on my personal number and I'll let you know." He waited until everything was processed to tell me that they'll be unable to fix it and unable to pay for the stereo system. I brought up the fact that he told me he'd be able to fix it and he left me on read. Had he not reassured me repeatedly that this was an issue they would be able to fulfill, I would've definitely not paid about $20k for a 7 year old car that the sound didn't even work in. Now I am stuck having to go out of pocket to be able to listen to music in my car which costs hundreds of dollars. Not sure if all the staff at this location are dishonest and make promises that they're unable to keep, but this is the experience I had. He also tried to add on about $8k in additional fees on my $14k car before I brought up how absurd it was several times. Everything was handled unprofessionally without apology PS Honda will not fix a car I didn't even buy directly from them for free (he told me to go to Honda to fix it). they were going to charge a $165 diagnostic fee on top of the cost to fix it.. More