Werner Hyundai

Wonderful Staff The staff was absolutely a pleasure to work with. They gave us all of the information up front that we needed to make an informed choice and stay with The staff was absolutely a pleasure to work with. They gave us all of the information up front that we needed to make an informed choice and stay within our budget. We were so excited about the car & grateful that there weren't any surprises when it came time to go thru the finance process. It was as smooth and painless as could be. We were told it would be easy but were amazed that it actually did go so well. More

Cedric Nealy Cedric was professional, informative, patient, and made this the best car buying experience I have ever had. I kept changing my mind about the color Cedric was professional, informative, patient, and made this the best car buying experience I have ever had. I kept changing my mind about the color and he was as patient as could be. I also enjoyed working with him because he was not pushy like most car salesmen I've worked with in the past. I would recommend him for anyone wanting a Hyundai. More

Excellent Jeremaine made us feel welcome and did not try to rush us. Give us time to explain what we were looking for. He thoroughly explained our options and g Jeremaine made us feel welcome and did not try to rush us. Give us time to explain what we were looking for. He thoroughly explained our options and give us time to choose. More

Good experience Cedric was great, we enjoyed our car buying experience and will definitely be servicing our new vehicle at the dealership. Looking forward to the gra Cedric was great, we enjoyed our car buying experience and will definitely be servicing our new vehicle at the dealership. Looking forward to the grand opening of the new building, More

AWESOME service! They were not overly aggressive, which I really liked. They found out what my needs and my budget were and worked with me to get the car I wanted. I f They were not overly aggressive, which I really liked. They found out what my needs and my budget were and worked with me to get the car I wanted. I felt like the car salesman, Harold Meeks, that we worked with was genuinely there to help put me in the I wanted. One of the managers, Michael Ward, who we primarily spoke with was the same way. More

NEW DOESN"T MEAN BETTER! KEEP IN MIND - Yes, Capital City Hyundai has a new facility being built near Zaxby's on the corner of Tennessee Street and Capital Circle SW (Tallahas KEEP IN MIND - Yes, Capital City Hyundai has a new facility being built near Zaxby's on the corner of Tennessee Street and Capital Circle SW (Tallahassee, FL) - just because the building is new doesn't mean it'll be filled with NEW perspectives, attitudes, staff, better customer service or service for that matter. I'm ONLY sharing my experiences and opinions as a 6 year customer of Capital City Hyundai – Tallahassee. I thought continuing my relationship with Capital City Hyundai Tallahassee was a great idea. I purchased a BRAND NEW 2011 Sonata in late 2010. I serviced my car as it should have been between Hyundai and SuperLube. I began experiencing minor issues that were taken care of in a timely manner no more than a week at most was I without my vehicle. The first and last MAJOR issue was when my car began stuttering while driving down the street one day, my steering column controls quit working and my car began to smell like something was burning then started smoking and eventually cut off. (Basically my engine blew and my wiring system in the car had burned out) Fortunately, I was near a parking lot and was able to pull into a parking space before it was inoperable. Got it towed to Hyundai and they gave me the HARDEST TIME. Saying I had not kept up the maintenance on my car and basically wanted to place blame on me as a negligent owner and they were not going to make the repairs. I had to gather ALL my paperwork from SuperLube and receipts from them proving I was on track with ALL MAINTENANCE. After such proof, back and forth, nasty attitudes, poor customer service and mention of my lawyer they then decided to repair my car. I had no other problems after that time with the exception of the MANY SAFETY RECALLS; however my wiring system was not repaired and was left fried. Fast-forwarding to present day June 2016, as of recent I made my second purchase with Hyundai. I thought it would have been a great idea to stay with Hyundai as they would honor a greater value for a Hyundai trade. I had been wanting a Camaro forever and thought it was the perfect time and opportunity as they had one, a convertible at that become available! I test drove the car, the salesman (Jay) was very helpful INITIALLY! Before pulling off the lot, we strolled around the car checking out it's features. We let the top back and I IMMEDIATELY noticed the top was unbalanced and was not flush or level as the other side, I also noticed a wet dog kind of smell. I mentioned the top to the salesman and he brushed it off saying, "oh we'll just take it to service and they'll get it repaired for you - it's under warranty." So with comfort that the top would/could be repaired, I told my husband about the car; the next day we purchased the Camaro. 3 DAYS AFTER taking possession of the car my husband mentioned the top, as he had then too noticed it was uneven. I contacted the salesman AGAIN, as I received no response after from the first inquiry. Which was actually the second inquiry - technically speaking as the test drive was the first inquiry. I contacted the salesman about the regarding my top and was finally instructed to schedule a service apt with Chevrolet Tallahassee (on Tennessee Street) as it was under warranty and they had to repair it. Scheduled the appointment with Chevrolet (Mark - Service) informed me very nicely that they were unable to repair my top as it was not a warranted item and instructed me to take it back to Hyundai for repairs. Okay, took the car back to Hyundai - they were basically just HOLDING my car per Brian (Service) as they had to "figure out if the damage was done before or after we bought the car." I became even more frustrated and could not believe I had just heard him say that. I then provided THEM with text dialect and emails between the salesman and myself, sent pictures the salesman sent me initially when inquiring about the car BEFORE THE PURCHASE, in the pictures one could decipher the top being uneven, I even suggested they reference their sound + surveillance to hear and see what transpired between the salesman I in their parking lot upon my test drive. THEN AND ONLY THEN did they decide to repair my car and now I'm here writing this review. I have been without my car for almost a month now. I drove the car for ONE month and it has been in the shop for repair ever since. It's now time for another payment and I'm STILL WITHOUT MY CAR. I've called, visited the office, communicated with "top level management" (Greg – GM) only to feel as though I'm still getting the run around and now like I'm being harassed. As they are VERY WELL AWARE I'd like my car back REPAIRED OF COURSE. They've shipped my car to THREE different shops - Chevrolet Tallahassee, Tops of Tallahassee and Chevrolet Quincy), they've given me bogus ETA/ETC, when the estimated time comes - I'm told it'll be another day or WEEK in this case for that matter. (**Note: Tops of Tallahassee was straight up and provided a diagnosis of what they "think" happened causing the need for repair along with estimated costs to repair - it was not repaired by them as I think they were too expensive. However customer service was fine.**) AGAIN, my car is now with the 3rd shop, I was SUPPOSED to receive my car before the Memorial Day holiday, which in fact was my family reunion weekend - did not get it after the 3rd expected pick up date! I was supposed to go out of town on two separate occasions and due to this situation, I've had to cancel. I’M REGRETTING STAYING WITH CAPITAL CITY HYUNDAI ALL TOGETHER NOW! I am VERY upset with the service, lower level staff and even upper level management! I REALLY WISH I HAD NOT PURCHASED ANOTHER VEHICLE FROM THEM. As of today 06/08/2016, I am STILL WITHOUT MY CAR, spoke with the service tech who's supposedly repairing my car - He said I SHOULD have it today around lunch. Now, I'm just trying to figure out what "lunch" time he was taking into consideration…?! He even got an attitude and became sarcastic because I wanted a more definite answer regarding the completion of repairs as they’ve collectively has my car almost a month now. (Stephen – Chevrolet Service Quincy) In closing the most unfortunate aspect is that I have to continue to deal with them as they will service/maintain my car as needed. Aren't I lucky?! **Inserts sarcasm** DO NOT PURCHASE FROM CAIPTAL CITY HYUNDAI. DO NOT TRUST THEIR SALESMEN. DO NOT TRUST THEIR SERVICE MANAGERS. DO NOT TRUST THEIR UPPER LEVEL MANAGEMENT. IF ANYTHING SERIOUS HAPPENS TO YOUR VEHICLE THEY WILL TAKE YOU AROUND THE WORLD AND BACK AND STILL MAY NOT EVEN REPAIR YOUR CAR OR THEY'LL PARTIALLY REPAIR IT AS THEY DID MY HYUNDAI SONATA. TERRIBLE CUSTOMER SERVICE! CHANGE YOUR MIND, RUN (don't walk) RUN in the other direction or take the chance!! More

Awesome Customer Service Everyone was very helpful and nice! I told them what I wanted and what I could afford. They respected my wishes and now I have a very nice car, low pa Everyone was very helpful and nice! I told them what I wanted and what I could afford. They respected my wishes and now I have a very nice car, low payments, and very low mileage on the car as well! My salesman was Kyle Roddenberry, I DEFINITELY recommend him, and I also had help by Ethan, whom was a very big help as well! I recommend Hyundai 100%! I've been to quite a few dealerships and Capital City Hyundai was more persistent on helping me get a vehicle! If you need a new/used car, go to them!!!! More

please customer Everyone was friendly and all my questions were answered to my satisfaction. I have and will continue to recommend this dealership. The price and th Everyone was friendly and all my questions were answered to my satisfaction. I have and will continue to recommend this dealership. The price and the guarantee were also great. More

good people Everything was good to my satisfaction I enjoyed the people and he helped me out one hundred percent and I will definitely be back to our purchase ano Everything was good to my satisfaction I enjoyed the people and he helped me out one hundred percent and I will definitely be back to our purchase another vehicle as soon as I need to thank you for all the service and I'll be seeing you More

My first car Amazingly great experience, everyone was very friendly and I found the way car I could find there. I love my car very much and wouldn't change it for Amazingly great experience, everyone was very friendly and I found the way car I could find there. I love my car very much and wouldn't change it for the world. More