Wells Auto Group

Best Out of State Experience My husband and I live in Illinois and found the truck we’ve been looking for for a long time at Alfa Romeo Fiat of MCKINNEY. Anton our salesman was ve My husband and I live in Illinois and found the truck we’ve been looking for for a long time at Alfa Romeo Fiat of MCKINNEY. Anton our salesman was very responsive, polite and very professional throughout the entire process. Between Anton and the financing departments patience with our out of state financing and our delay in getting there to get the truck we were truly pleased with the attentiveness and helpfulness. we will be referring our friends who are looking for a nice rust free Texas truck to Anton. More

Don't trust or Use this Dealership Do not buy a car from this dealership. I purchased a 2012 Audi S4 in August of 2017. I bought the vehicle with roughly 70k miles. Less than 4 mont Do not buy a car from this dealership. I purchased a 2012 Audi S4 in August of 2017. I bought the vehicle with roughly 70k miles. Less than 4 months later and no more than 5k miles driven by me the transmission went out. After several independent diagnostics in Austin where I reside it was determined that the Transmission could not be repaired and would require a brand new certified Audi transmission. I contacted Fiat McKinney including Darryl the GM. I was told nothing could be done and they were not willing to help. I wrote a $12, 300 check to have my transmission replaced by North Austin Audi. I've contacted Fiat McKinney numerous times since then and they are unwilling to help financially or otherwise. My dealings have been with Stuart (sales), Darryl (GM) and Gerson (Finance Director). WARNING!!! DO NOT BUY A CAR FROM THIS DEALERSHIP. DON'T LISTEN TO THE PROMISES OF A FAMILY OWNED DEALERSHIP WHO ARE ALWAYS WILLING TO HELP. More

Poor experience - go elsewhere I went up to test drive the new AR Stelvio. Loved the car and decided to buy. We agreed on a price and they pull up a car in the color that I want. I went up to test drive the new AR Stelvio. Loved the car and decided to buy. We agreed on a price and they pull up a car in the color that I want. Salesman does not go through ANYTHING on the car with me. On top of that the car, which had supposedly just been washed looked more like they had just pushed dirt around. I spot a ding in the driver's door and am assured that when I come back the next day, the door ding guy will take it out. I am handed the keys and sent on my way in my brand new car. Felt kind of weird to me that they would just hand me keys and tell me to have a nice day, but I decide to shake it off and think this must be how they do it. Get home, walking my husband through the vehicle's bells and whistles and there is no navi. There was navi on the demo car and navi had been discussed. Have to return to the dealership the next day to finish up paperwork and decide to bring it up then. Salesman that was supposed to meet me is late. Chris takes over and says something like "they didn't go through the checklist with you before you drove off the lot"? My reply - "what checklist". So now I am starting to feel not so great about my new purchase. Of course, there is no car in the lot that is the color I want with the features that were existent on the demo car - unless I spend more money to upgrade. And when I come in the next day, I am advised that you have to make an appointment for the door ding guy, you don't just show up. Hmmmmm, this is really starting to feel not so great. The experience from the start was sub-par. I buy the car and I love the car, but my buying experience was not fun, did not make me feel like a valued customer and really made me wish that I had bought my car elsewhere. On the positive side, Chris did a great job trying to remedy the situation. I shared with several folks at ARF McKinney that my experience left a bad taste in my mouth and was assured that the general manager would phone me personally the next day to hear my side of the story. Am still waiting on that call. Also, promised that my first oil change would be complimentary to offset some of the ick from my buying experience. Not holding my breath for that either. I have tried to erase the whole experience from my memory bank in order to move on. I do love my car, but would never buy from them again, bottom line. More

FALSE ADVERTISERS This dealer has FALSE ADVERTISING on their website!!! When you are ready to sign, all of a sudden they come back with "Oh we are sorry, but that was This dealer has FALSE ADVERTISING on their website!!! When you are ready to sign, all of a sudden they come back with "Oh we are sorry, but that was a misprint on our site by our accounting department, we can't sell at that price"! Dont waste your time with these people and General Manager thinks he is Harvey Weinstein with his attitude and sarcasm! More

Overpriced!!!! The cars at asking price are off the charts a bad deal. Compare on line and 40 percent more. Used cars have high miles, body damage and no warranty. The cars at asking price are off the charts a bad deal. Compare on line and 40 percent more. Used cars have high miles, body damage and no warranty. More

Easy stress fee- fun place to shop We went in expecting the same old car store environment- not at all. Fun, low key environment- Frank was great from beginning to end. highly recommend We went in expecting the same old car store environment- not at all. Fun, low key environment- Frank was great from beginning to end. highly recommend More

considerate my time Didn't have a lot of time I had called Friar talk to a Salesman named Frank Ivens. Needed a used car that I saw online when I got there it was pulled Didn't have a lot of time I had called Friar talk to a Salesman named Frank Ivens. Needed a used car that I saw online when I got there it was pulled up ready for me to test drive and my financing was complete More

Walked in, and then walked out So I'm looking to buy a midsize luxury car, and I like sporty cars, so the Alfa Giuliani seemed like a car to try next to the Jag XE, BMW 328, and Aud So I'm looking to buy a midsize luxury car, and I like sporty cars, so the Alfa Giuliani seemed like a car to try next to the Jag XE, BMW 328, and Audi A4. All he other dealerships I've been to were very nice, modern, clean and very attentive. This one looks like a dealership from 30 years ago. Okay, fine but the real problem was apparently no one wants to sell cars. Every other dealership someone comes by quickly having seen you checking out the car to ask what they can do for you. Not here. Two guys sitting at their desks, not looking up from the computers, no interest. The manager seemed to be avoiding the floor. After 10 minutes of nothing, I left. On the drive out I saw the shop. Are you kidding me? This is trying to compete with the big boys? No way I'd want a $40k car repaired in there. More

Worst dealership experience I've ever had! Horrible Horrible! Hands down the worst experience I have ever had purchasing a car, I’ve had MANY. Complete lack of respect and a dealership which ob Horrible Horrible! Hands down the worst experience I have ever had purchasing a car, I’ve had MANY. Complete lack of respect and a dealership which obviously doesn’t value its costumers or at the least only a select few. I purchased a car from this dealership after initially coming in to view and lease another but things did not work out. I bought the car after being pushed and consistently nagged about it; however this was ultimately my fault for agreeing to the purchase but was not the end of my degrading experience (I cannot recall the name of the sales associate I initially purchased the car from as I lost his card). I came in with quite a nice sized down payment and they happily took my money, I took possession of the vehicle on 3-17th 2017. The car wasn’t immaculate but very good condition which is no less than anyone should expect for the year and type of car that it was. I had the car for a period of 3 days before problems with it began to occur, (3-20th 2017) the radiator began to overheat into to the reservoir and blew the cap off and it overflowed into my garage and I had to call the car in for service where they kept it for a day and determined that it was a faulty cap and or thermostat that was to blame, fair enough, problem solved! The entire time asking them if there was anything they could do to get me into another car was ignored until after the first incident where I was told by a Mr. Darrell Creswell that he would help me to get into another vehicle of similar make because I was unpleased and felt mislead about the one I bought (until then I had been told there was nothing they could do or would do to make sure I was a fully satisfied after spending that kind of money), he told me on the 1st they would have a shipment of at least 10 more cars of the similar make and different options and I would be helped then. I called multiple times and left multiple messages asking to speak with him again before as well as after this date about details about what had been discussed previously but heard nothing back and was given the run around, what I was told by a member of Fiat/Alfa Romeo was never discussed again, surprise, no one was told about this (stupid me I had expected that someone may have kept their word, take what you will this). On 3-29-2017 I was at the McKinney Auto Splash auto spa where I had the car washed when in mid wash the radiator o the vehicle literally blew off the reservoir again and caused the entire bay the wash to be engulfed in smoke and the smell of burned radiator fluid. The dealership was notified once more and the car was collected and I was left to find a ride back to my town of residence, no one called to ensure that I was okay or needed a rental or references to obtain one etc. the car was in the shop for a period of 9 days and I was left without a car for more than a week after purchasing such an expensive sports car. They decided to send the vehicle to McKinney’s “Eldorado Chevrolet” to make sure there was nothing they had missed, I think a rather prudent choice, where they tinkered with the car and replaced a couple of parts and then drove it to make sure it was in good working order and returned the vehicle, as I hoped in the car to take a look (after it had been pulled out for me to take off the lot), with due service lights lit up on the digital gauge cluster notifying me of 0% oil life remaining, service was overdue? When the car was JUST at the dealership of origin undergoing diagnostics, yet they had failed to service the car, it was just purchased less than 3 weeks ago, one would expect that when buying a car with a price of 50k that these things would be done. This means that the car passed through the hands of several qualified technicians where the light would illuminate on the dash, in the middle of the digital display in red lights, every time the car was started, every time at which a tech would hit the ignore/cancel switch. It bothers me that A.) the service, a simple oil change was not completed before the car was given to me when it was initially purchased and possession was transferred but B.) They could not even bother to make me aware of the issue when for the last time I took possession of the vehicle. I was told by their lead technical advisor in the service department that the issue would be addressed the next day and to message him the next day and I said alright that will be great. Come the next day I messaged him multiple times until around 8pm at closing time and heard NOTHING. Ultimately I walked away from an experience that feels honestly degrading and quite bothersome due to the lack of respect and value that I would expect from such a heavy name like Alfa Romeo or Fiat, perhaps I was mistaken to assume? It leaves me with a very bad taste in my mouth which I hope never to experience again. I will absolutely NEVER consider doing business with even a dealership of the same make either. More

Save your sanity Awful!!!! Worst dealership I have ever experienced!! I currently own four cars and change car frequently but I will never deal here again!! The only d Awful!!!! Worst dealership I have ever experienced!! I currently own four cars and change car frequently but I will never deal here again!! The only decent person I dealt with was my salesman. The manager was terrible and wouldn't take my calls, when I went up there he wouldn't come out of hiding and speak with me. Parts lost my key and had to order another. While one the service lot my vehicle sustained hail damage and the dealership told me I had to pay for it, well not me, "my insurance will pay for it"! Who do they think pays the insurance and the deductible? Save your sanity, go somewhere else! More