Wells Auto Group

No plates, no pay off, dead communication. Recently purchased a pre-owned vehicle. It’s about to be a month and going and still no payoff has been made or attempted for my trade in. Nor have I Recently purchased a pre-owned vehicle. It’s about to be a month and going and still no payoff has been made or attempted for my trade in. Nor have I received the plates for my car or the registration. Tried calling the dealership numerious times, left voicemails but no one will answer or return calls even with voicemails. I don’t know what the deal is with the dealership, but I would not recommend doing buisness with people who don’t adhere to their contractual agreements. I just want them to send the payoff in and send me the plates and I’ll be a happy customer again. It’s easy. More

STAY AWAY!!! YOU WILL GET ROBBED!!! BY FAR THE WORST DEALERSHIP IN THE WORLD, including ALFA ROMEO DALLAS by Love Field which is owned by the same group, which according to some well inf BY FAR THE WORST DEALERSHIP IN THE WORLD, including ALFA ROMEO DALLAS by Love Field which is owned by the same group, which according to some well informed sources had the titles of all the cars in its lot pulled by Alfa Romeo a few days ago. It all starts from the GM Darrell Creswell which is a deceptive, dishonest, Teflon-faced liar, on to the Finance Dept. which has the only goal of screwing you blind by fudging the numbers and simply put in practice the lies that the GM and the sales staff has told you if you were so unlucky to actually accept a deal from them, moving on to the sales staff which is borderline pathetic (especially Frank Ivens, as sleazy, slimy and slippery as they come) and act like you are bothering them when you enter the 70's-style "showroom", down to service, which NEVER can get it right, mostly because I strongly believe they NEVER even look at your car and much less fix it (which they don't know how), but simply keep it parked in the back for several days without touching it, while I'm sure they issue astronomical bills to Fiat and Alfa Romeo for "warranty work" that they NEVER performed. Since KamKad (read Ken Strickler, by far the worst of them all and the mastermind of this fraudulent organization) bought the dealership a couple of years back, this place turned into complete crap, the turnover is so big that it makes your head spin, and since the new ownership took over it turned from a car dealership into a scamming machine. Darrell Creswell is the epitome of the worst and most despicable used car salesman, he will tell you what you want to hear but he will NEVER, EVER do what he promised, his only MO is to lie to you and screw you blind. On a personal level, after using all his deceptive "charm" to make me believe something that obviously NEVER happened and he never intended to from the beginning, after all the paperwork was signed he single-handedly robbed me of $7,000 in a factory buy-back deal including committing check fraud when they cashed a $3,000 check issued to my name by FCA as reimbursement of the original car extended warranty that was cancelled as a result of the buy-back. The people that run it and their deceptive, dishonest and probably criminal practices created a dealership (two if you include Alfa Romeo Dallas, even though I sincerely hope that the rumors that this dealership was stripped from these xxxxxxxx is absolutely true) which is a complete disgrace and a deadly plague to the brands it represents, which is why for the past two years I have been relentlessly voicing to FCA Corporate the absolute necessity on their part to cut all their ties with these bunch of scammers, and I can only hope that finally my wish is now materializing. I sincerely hope that the complaints that have been filed with the State Attorney General will bring this fraudulent entity to an abrupt and definitive end, and that that the people in charge (especially Strickler and Creswell) will be held responsible for their dishonest activities. I can't wait for the day that the only signs affixed to the walls of this pathetic place will be those that say "OUT OF BUSINESS", and on my end what I can and WILL do is to continue to spread the worst possible word about them, and do everything in my power to steer away from this scamming machine as many people as I possibly can until I'll see them run completely into the ground, the only place disgustingly dishonest people like Strickler, Creswell and their goons deserve to be. More

Won't Pay off Trade In, and where are my new plates? I traded in a 2015 Fiat 500 on 2/16/2019 it is 3/26/1029 and the trade in is STILL not paid off. nor have they filed for my titles on the new car. I traded in a 2015 Fiat 500 on 2/16/2019 it is 3/26/1029 and the trade in is STILL not paid off. nor have they filed for my titles on the new car. The Dealership "takes messages" but no one calls. I drove to dealership and was given a phone number for KAMKAD AUTOMOTIVE GROUP (parent company)...but thats a voicemail dead end as "Emma" (if she actually exists) NEVER returns voicemails. I drove to KAMKAD's offices, and spoke to Beth Craze in Accounting on 3/12/1029 and was told they cut a check for the trade in pay off on 3/7/2019. yet its still not paid off. I literally called 42 times in a row when someone answered and transferred me to Darrell Creswell's voice mail...he called me back once, said he had to "look into it" and then disappeared...won't return calls, texts or emails. STEER CLEAR of any KAMKAD Dealerships Especially this one, unless you want your credit trashed and you finances gutted while they "look into" things. More

THIEVES - STOLE MY CAR - THEY HAVE NO PAID IT OFF!!! BEWARE OF THIS DEALERSHIP THEY WILL MAKE YOU A NICE DEAL AND BE ALL FRIENDLY UPFRONT AND DO WHATEVER IT TAKES TO SELL YOU A CAR BUT AFTER THE TRANSACT BEWARE OF THIS DEALERSHIP THEY WILL MAKE YOU A NICE DEAL AND BE ALL FRIENDLY UPFRONT AND DO WHATEVER IT TAKES TO SELL YOU A CAR BUT AFTER THE TRANSACTION IS DONE GOOD LUCK GETTING AHOLD OF THEM. ON DEC 8TH I LEFT MY 2015 AUDI A3 THERE AS A TRADE IN AND LEFT WITH A GIULIA. TIL THIS DAY THEY HAVE NOT PAID OFF MY CAR AND THE COMPANY THEY NEED TO PAY IS THREATENING TO REPO THE CAR WHICH WOULD IMPACT MY CREDIT. I HAVE FILED A CLAIM WITH ALFA ROMEO CUSTOMER SUPPORT AND THEY HAVE BEEN TRYING TO GET THE DEALER TO PAY THE CAR OFF AS WELL BUT HAVE HAD NO LUCK JUST GETTIN THE RUN AROUND FROM THE DEALERS FINANCE MANAGER AND SALES MANAGER KARL AND BRIAN. THEY HAVE ALL STOPPED RESPONDING TO ME AND KARL HAS ACTUALLY BLOCKED MY NUMBER AND BRIAN HAS TOLD ME HE HAS NO CLUE WHAT'S GOING ON. IF YOU LOOK AT OTHER REVIEWS GUESS WHAT IM NOT THE ONLY ONE GOING THROUGH THIS RIGHT NOW. THIS DEALER IS A FRAUD AND THEY WILL BASICALLY STEAL YOUR CAR AND NOT PAY IT OFF AND RUIN YOUR CREDIT DUE TO THEIR UNPROFESSIONALISM. More

Stay Away - Listen to all of the reviews! Updated: It has now been 85 days since I leased a Stelvio and I still do not have any paperwork needed to obtain a permanent tag and the dealership st Updated: It has now been 85 days since I leased a Stelvio and I still do not have any paperwork needed to obtain a permanent tag and the dealership still owes me money. The general manager is too busy responding to all of the complaints on Google to respond to any of my emails or phone calls. I cannot stress enough how bad of an experience this has been. Please do yourself a favor and go to a different dealership. Whatever deal they are offering is not worth it. I originally had a great buying experience and felt like a received a great deal. A few weeks after I signed my paperwork, the dealership reached out to let me know they had made a mistake and we needed to complete new paperwork. This took several weeks and the payment on my trade became due. I made the payment to prevent the account from going past due. It has now been over two months since I purchased my new car and my trade has yet to be paid off. I have purchased over five new vehicles in the past two years for me and for family members and I have never had an experience even close to this. I've filed a complaint with the Attorney General of Texas' consumer fraud office in hopes that they will be able to help. I should have listened to the other complaints on here. More

Should have listened to my gut! This is a shady dealership! They changed out my rims at my request when I bought it and In the mean time broke one of the air monitor stems. They sup This is a shady dealership! They changed out my rims at my request when I bought it and In the mean time broke one of the air monitor stems. They super glued it back together and thought it would hold. 2 weeks later, it broke off inside the tire. Discount found it. I called the General Manager Brian and he ordered a new one and I went and got it replaced 2 days later. Sounds great, but...the service guys didn’t think my brand new light colored carpet deserved a paper floor mat and managed to get grease allover the floor mat and frame. Once again, they “took care if it”. They cleaned it using a very strong paint thinner smelling chemical that I can still smell a month later. So much for that new car smell!! Bummer. For my trouble, they gave me a full tank of gas. It had a half tank already and gas is the least of my worries. It’s been a couple days shy of 2 months and we still don’t have the tags on a brand new car. That is not acceptable. Our sales guy left almost immediately after we bought the car so we have talked to almost every person that will answer the phone regarding the tags. They ALL say they will call us right back. Even the General Manager Brian. Guess what! They don’t call back!! Now, I have car that I love that has CRAP for service, smells like turpentine with no tags. My Christmas present from my husband was a vanity plate. He’s going through chemo so figured that would be a perfect present he could ordee online. It’s been at the Rockwall tax office for over a month. They can’t give me the vanity plate until I turn in the dealership issued plate. So that’s awesome too. Just stay away. There are a ton of cars you can buy for $50k with a lot less headache!!!! More

False promises and lack of any customer service After purchasing a vehicle with false miles advertised I was told I would be compensated for the difference in Miles as well as a full tank of gas whe After purchasing a vehicle with false miles advertised I was told I would be compensated for the difference in Miles as well as a full tank of gas when I pick up the check the check should be there in four days they told me it has been now 6 weeks and I have called practically every day trying to get someone to call me back and sort this out the sales people will not call you back the store manager will not call you back no matter how many messages you leave and with whom the store manager basically told me the company had bigger things to do than worry about my check I suggest shopping elsewhere it's not worth the hassle More