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Wells Auto Group

McKinney, TX

2.6
92 Reviews
Here at Wells Auto Group, we understand your time is valuable. That's why we provide options to make your next purchase more convenient. If you prefer to start the process from home, you can start with a trade-in appraisal or a finance application. If at any point you decide you're more comfortable with one of our teammates by your side, we're here to help. Stop in any time we're open to pick up where you left off.
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800 N Central Expy

McKinney, TX

75070

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Showing 92 reviews

June 15, 2019

Worst service EVER Under no circumstances should you use this dealership for anything. They have had our car for over a week and although it was leaking large amounts of More

by Lkwalder123
Customer Service
Recommend Dealer
No
Employees Worked With
Essence
Jun 15, 2019 -

Wells Auto Group responded

Hello, I am troubled you felt there were any services for your Fiat that did not meet your expectations. Your feedback is truly important to me and I would like to better understand what happened. Please consider reaching out to me with your preferred contact details when you can find the time to discuss. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

June 03, 2019

CORRUPT SCAMMERS - BUYER BEWARE On February 4th my husband and I went to the Alfa Romeo of Dallas to start looking at cars (my lease was coming to an end in the fall). After lookin More

by Leighlei09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell Creswell
Jun 05, 2019 -

Wells Auto Group responded

Hello, We have received your review and a member of our team will be following up.

Jun 20, 2019 -

Leighlei09 responded

And still no response from them! How shocking. They like to placate folks and give the impression they want to work with you, but it is alll lies! Police will now involved for theft.

June 01, 2019

Understand the risks with this dealership Bought an Abarth 500 March 29th. Dealership took 10 after signed contract to deliver the car with only one key. Salesman said the dealership had audi More

by Abarth 500 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dakota (salesperson no longer there) , Darrell (GM)
Jun 03, 2019 -

Wells Auto Group responded

Hello, I apologize that you did not receive the level of service you expected after purchasing your vehicle with us and would like the opportunity to connect with you to discuss further any concerns. Can you please reach out to me directly at your earliest convenience? I look forward to hearing from you. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

May 31, 2019

3 months later, no license plates or title. I bought a used 2018 Kia Sportage from Alfa Romeo Fiat Mckinney on March 1. I had seen this car online in Nov. and contacted them saying it was more t More

by u4ea50
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth Strickler, Darrell Creswell
Jun 02, 2019 -

Wells Auto Group responded

Karen, Thank you for bringing this to my attention. I regret to learn that the level of service provided to you has not met your expectations. Rest assured, we take your feedback seriously. I would like to offer you a direct line of communication so that we may discuss your concerns. Please reach out to me when you have a moment. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

Jun 02, 2019 -

u4ea50 responded

Darrell, we have communicated already. Today you texted me "It's not like I don't care about your situation there are lot of people in the same boat... I'm just powerless to help you ...I just work there ...don't sign checks or disperse funds or anything like that.. it is an embarrassing situation for sure. I would love to help you I just can't sorry"

May 29, 2019

The Worst Experience I've Had Month 4 and I still haven't received my registration. I have my own plates and even then they are not able to get this done! So far I've been paying f More

by Honest_reviews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SuRin Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Maydwell, Kevin Schwarz
May 30, 2019 -

Wells Auto Group responded

Hello, Thank you for bringing this to my attention. Our goal is total satisfaction of our customers, and to provide a positive experience for everyone. I would appreciate the chance to connect with you to discuss the matter regarding your registration. If you would, please reach out to me at your earliest convenience. Sincerely, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

May 29, 2019

AVOID AT ALL COST! ! I'm having the same problem as everyone else. I purchased a used vehicle on March 14th ,2019. Never did receive my plates. I paid an extra 500$ into m More

by robinchgos_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SuRin Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Wells Auto Group responded

Hello, I am concerned to learn of your disappointment with any level of communication that has left you with a negative impression. Please know your feedback is important to us and I would like to speak with you to better address your concerns. Please contact me when you are available. Thank you. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

May 21, 2019

worst experience, do not use this dealer impossible to get a hold of someone and/or get someone to call you back and that is just the beginning of your problem. would not recommend this deale More

by cf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Customer Service
May 22, 2019 -

Wells Auto Group responded

Hello, Thank you for your feedback. We want to make sure that our customers always receive helpful, hassle-free service. We would appreciate a chance to discuss your experience - your satisfaction is important to us! Please contact me so I can work on making things right. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

April 29, 2019

Repairs on my 500L I have been tryin to get my wheel bearings replaced on my wife's 500L for over a week now. Last Monday I had an 8AM appointment to have them check out More

by JavaKen1020
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Essence, Customer Service
Apr 30, 2019 -

Wells Auto Group responded

Hello, Thank you for bringing this to my attention. I extend my personal regrets to learn it took longer than expected to replace the wheel bearings on your wife's vehicle. We pride ourselves on the high quality services we strive to provide and I would like the opportunity to address any concerns you may have. Please reach out to me with your preferred contact details if you would like to discuss further. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

April 29, 2019

Horrible dealership . I bought a car from kamkad direct in February and have not recieved my plates. I have now been driving with expired tags for over a week. I have ema More

by Unhappycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SuRin Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Customer Service
May 01, 2019 -

Wells Auto Group responded

Hello, I regret to learn of any trouble you had contacting us for your concerns in regards to your vehicle's tags. Please provide me with your preferred contact details when you are available and I will connect with you as soon as I can. Thank you for your time. Best, Darrell Creswell General Manager Dcreswell@c4k4.com (972) 200-9740

April 19, 2019

Theives Do not buy from Alfa Romeo Fiat of McKinney or Dallas. They are the stereotypical car dealer who gives other decent dealers a bad name. They are liter More

by lrhodes72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Customer Service
Apr 20, 2019 -

Wells Auto Group responded

Hello, We have received your review and a member of our team will be following up. Best,

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