Wells Auto Group

I gave Wells the opportunity to fix this for a week and a half now, been lied to several times and obviously no one cares to call back. Sales will lie to your face to sell the car, service will lie over the half now, been lied to several times and obviously no one cares to call back. Sales will lie to your face to sell the car, service will lie over the phone about fixing the car, and generally whoever you can get to answer the phone will lie about getting messages forwarded, call you back, or the general manager/owner does not care to deal with customers after the sale is over. Detailed information below. Bought a car on 24 June, I was concerned about the cars modifications, and asked about getting a warranty. Sales and Finance both told me I couldn't get a warranty because of the modifications. The saleswoman I was working with named My told me in person "we inspected the car, its a good car, if something happens we won't leave you high and dry" with the sales manager (I don't know his name, smart looking Asian man) standing right there, and smiled but didn't say anything. I felt good about the deal so I agreed on the sale of the car. Not even 48 hours later (26 June), when all I have done is drive the car home out of state, the car lost 3rd and 4th gear in the transmission while accelerating onto the interstate. I limped the car home, called the saleswoman My, told her what was wrong, asked her what she meant by "we won't leave you high and dry if something happens"...she assured me that the service department would get back to me that day. No call back. 27 June, I called service directly, no answer and can't leave a voicemail. I also texted My and she did not reply either. 29 June Mayola (I think) from service finally answered the phone, took my message and again assured me that I would receive a callback. No call back. 30 June, called Sales since they're the only ones that answer, asked to speak with a sales manager. Talked with Shanice and told her the situation and how I was getting upset that no one can even call me back. She told me that a message was left with the service manager and the owner this time to call me back today. No call back. 1 July, finally got someone from service to answer, Jordan the service manager, I briefly told him my situation, he knew who I was and said that they would get the car looked over by a local shop, I informed him that I was out of state, and he said that he would get back with the general manager and get back to me today on how to fix this. No call back. 3 July, called service, not sure who answered. Asked for Jordan, apparently he's been fired. I laughed since every time I called service between 10:30-2:30 I was told the manager was out to lunch, if anyone answered. Whoever answered the phone said she had heard of my issue and again I was told that they left a message for the owner and that I would get a call. No call back. 5 July, I dialed for the operator, some woman answered, I asked for a general manager, she said Mike was in and forwarded me to his phone. Rang, sent to voicemail, mailbox is full can't leave a message. Called again, asked if Mike was actually in so I could talk to him, she said "hold on let me see" then transferred me, rang, sent to voicemail and can't leave a message. Called a third time, someone immediately picked up the phone and transferred me to a number that just rings indefinitely without even answering. Sounds like they are screening my calls now. This is the worst I've ever been treated with a car buying experience. I've had multiple people lie to my face, over the phone, and just straight up not care. They will tell you what you want to hear to make the sale happen, then leave you high and dry. I will be showing up in person to attempt to talk to someone and actually handle this like reasonable adults, and will update my review based on what happens. I would stay far away from this dealer, there are much better ones out there. More

Had nice cars. Anaiz my sales lady was good. No nonsense. But, the dealer fees added up to 1450. On a 9800 vehicle. Explained to me as var had been fully made r Anaiz my sales lady was good. No nonsense. But, the dealer fees added up to 1450. On a 9800 vehicle. Explained to me as var had been fully made ready. Dud have good tires, ckean...but loose steering column, bad ball joints and a bad cv axel. And they wouldn't budge. More

I am only giving 3 stars as the salesman wasn't outwardly bad and were fairly responsive, but are definitely trying to prey on the less experienced. This dealership doesn't work with you on outside financ bad and were fairly responsive, but are definitely trying to prey on the less experienced. This dealership doesn't work with you on outside financing. Instead, it's in house financing only (most dealers get a cut with in house financing), and they don't budge on it unless for some miraculous reason, you're not approved with them but are with an outside institution. The reason stated was they wait up to 7 days to get paid by a bank, which is low risk if you come in with a credible bank and most dealerships do as well. It rubbed me the wrong way. Get you in the door with a low advertised price, add on $1,500 dollars with a package like (prep and protection), and then make you use their financing which they get a cut of. Your advertised price should include your overhead on prepping a car. Instead, they try to look like an excellent value with their advertised price even showing "good deal on CarGurus!" only to try to then add on more to their advertised price with some BS package. I just want to give them money on what they advertise up front (I expect to pay taxes and doc fees at about $400 max), and get the car I want. That should be enough. I would have potentially purchased using their financing if they didn't sneak in the $1,500 outside of their advertised price. You have to click through their price breakdown, and that's where it shows up. Make sure to look at that prior to applying for financing. Anyway, I am taking a firm stance on not giving into these tactics with dealers. It's shady and another dealer will always work with you and there will always be another car. I have already found another that worked with me with breakdown and is fully transparent without including random fees/"packages" and willing to work with my lender. More

This is a typical bait and switch company. I found a truck, put in the application, they ran my credit, I got approved and made arrangements to go get the truck. The sales rep called and text I found a truck, put in the application, they ran my credit, I got approved and made arrangements to go get the truck. The sales rep called and text me at 1230 in the afternoon asking when I would be there, I told him that both my wife and I were working but we were going to take off early to be there before they closed. Once we arrived we were notified that the truck that we were looking for went to auction but they had 2 more of “the same truck I was looking for but a few thousand more”. Neither of the trucks were what I was looking for. Now my credit took the hit and I am still without the truck. More

Never got back to me about financing or anything or tried to help or let me know what I needed to do for financing terrible communication to help or let me know what I needed to do for financing terrible communication More

Out of pure desperation I use this dealership. . I bought a 2013 328i convertible six speed with 60k on the clock…let’s start at the beginning…Nada the saleswoman talked to me like this was my firs . I bought a 2013 328i convertible six speed with 60k on the clock…let’s start at the beginning…Nada the saleswoman talked to me like this was my first time buying a car. Claimed the “check engine light” was because it needed an oil change.. I knew that was BS.. I really liked the car and me being an all around guy said it’s still a nice car so as long as they addressed the light and replaced a reflector that was missing we can do the deal.. while I was there the convertible top worked. I took it for a short test drive and the car felt fine however it was raining and I didn’t go far.. fast forward to the day I picked the car up… the reflector they put in was an eBay or Amazon special, didn’t match and it was already falling off. Once again Nada came in with the BS about it was ordered from BMW with the Vin… another lie.. I was told they will order the right one… never happened… I got the car on the highway and it felt like it was going to fall apart.. turns out the two rear tires were shot and not balanced and the front two tires were also not balanced. Also turns out dealers cannot not sell cars that are not road worthy… I get the car home and the top doesn’t work… once again I can fix anything.. but I just bought the car… I take it back and I’m being talked to like a idiot “oh maybe you did something wrong” then they have some kid play with the car for 3 hours instead of just scanning the car for faults… then I’m told the relays went bad and how it’s such a hard job… meanwhile I have 15 years of working on cars plus I’m an electrical contractor.. take two minutes to do the job you can even YouTube it. I ended up looking the the motor and saw the connector had came undone… just needed to be put back in.. however I had already bought the relays from BMW and got new tires and balanced them… so another thing that happened is the fuel rail was not tightened down so it was leaking fuel, no floor mats, one key, bad master switch for the windows, passenger side mirror broken, bad battery, If you like being lied to and sold a car that’s not road worthy then this is the place to go…. Also they don’t respond to messages. I would say don’t be in a rush and go to a better dealership. P.s. the car hasn’t been running for a week now… you shouldn’t have to deal with this kind of a nightmare when you buy from a dealer… More

I usually dislike shopping for a car but Wells Auto Group made this purchase seem stress-free. They had a large selection of vehicles to choose from. I had interest in one particular vehicle which I purchase made this purchase seem stress-free. They had a large selection of vehicles to choose from. I had interest in one particular vehicle which I purchased. The sales staff were friendly and professional making the experience pleasant. I would definitely refer friends to this dealership. More

I don't think they even deserve 1 star! My boyfriend got a car from there about 6 or 7 months ago and we are still paying on it. Still haven't received the license plates YET! Have called them several times a car from there about 6 or 7 months ago and we are still paying on it. Still haven't received the license plates YET! Have called them several times most the time they don't know what I'm talking about. They say oh I'm sorry we didn't know you haven't received anything yet from us, we will send it by next week!" Still to this day haven't received anything at all! We have been buying paper tags EVERY MONTH since we got this car! It's ridiculous! Not only that, we find out they are in trouble over screwing people over or going bankrupt. And the guy that financed the car to us is no longer working there! They wouldn't even tell us why? More