Wells Auto Group

TERRIBLE TERRIBLE TERRIBLE. Not sure how this dealership has such high ratings, other than buying loads of fake reviews. If I could give them 0 stars, I would. Do not come to th Not sure how this dealership has such high ratings, other than buying loads of fake reviews. If I could give them 0 stars, I would. Do not come to this dealership thinking that "maybe those bad reviews are limited and my service will be great." You will be sorely mistaken. I found a truck that I wanted to purchase from Wells, scheduled a test drive, and showed up the next morning to find the truck waiting for me. Pleasant experience so far, however, before starting the test drive, I noticed a puddle of coolant, which was leaking from the upper radiator hose. I made a mental note and turned on the truck to find an Adaptive Steering Fault light up on the dash. The rest of the test drive went well, so I returned to the dealer to let them know about the issues I found, and to express my interest in purchasing the truck if the repairs were made beforehand. My salesperson told me that we could start the purchasing paperwork so that they would hold the truck for me. Given the poor KBB dealer reviews, I was skeptical and told them I wanted the truck, but did not feel comfortable selling them my trade in and leaving on the "promise" that the work would be performed. The finance rep that I was working with asked if I would feel comfortable putting down a small deposit on the truck, to let them know I was serious about the purchase, and that with my deposit, the work would be started, I would be informed every step of the way, and could come back in upon completion of the repairs to purchase the truck. After making the deposit and leaving the dealership for the day, I never received any communication from Wells. I was able to reach their service department through their main line, and the lead tech told me on 4-15 that the last remaining repair part had arrived at the shop and was being installed, and that I should get a call by end of day. I never got that call. Instead, the truck got marked down $2000 on their website inexplicably, and this morning the truck was sold. Not quite sure what my deposit was for then. I reached back out to the dealership about reclaiming my deposit, and they have now gone radio silent on me. Complete joke of a dealership. DO NOT ATTEMPT TO PURCHASE A VEHICLE HERE. THIS IS THE STEREOTYPICAL DEFINITION OF A SHADY USED-CAR DEALERSHIP. More

Buyers beware and just know it’s against the law to be told you have to buy a warranty to purchase a car from them, no you don’t, it is very much against the law to be told you have to but warranty or pro told you have to buy a warranty to purchase a car from them, no you don’t, it is very much against the law to be told you have to but warranty or protection plan or gap, also our attorney advised us the arbitration they have you sign before the contract - well guess you DO NOT HAVE TO SIGN THAT EITHER TO BUY A CAR, yeah we didn’t know just like a lot of other people didn’t. Watch your paper work they will charge fees that you tell them you don’t want and charge fees that are false. I have recorded phone conversations and emails and messages where I was offered 40k plus my pay off of 8k they took the pay off out of my 40k they charged me two for warranty because I bought two vehicles and mind you neither added up to 40k at all, and they charged 2500 two times in accessories fees which we had none, plus delivery fees twice and was not delivered, just look at your contract I bet you will see stuff you didn’t notice. They don’t return calls and lie when you do actually get to speak with them, it’s a good thing I recorded the conversation, thank goodness for attorneys , I tried for months to get them to refund my money back to me, they stuck me with a 13 k note and there should have been a note period my car was 14k the truck was 24k where is the rest of the money at thief’s, google the BBB and other reviews the reviews on there website must be fake to get customers to come in. More

Do NOT Buy From Wells Auto Group (WAG) My wife and I purchased a vehicle from WAG on March 12, working with Justin Conway. We were told the car was being inspected and detailed, and waited in the lobby purchased a vehicle from WAG on March 12, working with Justin Conway. We were told the car was being inspected and detailed, and waited in the lobby until it was ready. On the test drive, we were taken on a short, pre-determined route (four right turns around the dealership). Shortly after buying the car, we noticed a metal-on-metal scraping sound when turning the steering wheel hard to the left - the test drive route makes sense now. We brought it to Honda of Burleson for service, who confirmed the car had pre-existing damage to the control arms, bearings, and brake rotor. The vehicle has been there for nearly a week, waiting for service. The photos we received from Honda clearly show a gouged brake rotor—something that any proper inspection would have caught, since brake components are a basic part of every safety inspection. That leaves us with two possibilities: the car was never inspected, or the inspection was done negligently or dishonestly. Since discovering the issue, I’ve contacted multiple people at WAG. I’ve been polite and reasonable in requesting that WAG cover the repairs, which our “bumper to bumper” warranty specifically excludes (pre-existing issue exception). I’ve been ignored. I’ve called, emailed, and waited over an hour and fifteen minutes on hold to speak with a sales manager—who never answered. Justin mentioned that WAG might buy the car back, but not at the price we paid just a few weeks ago. After all of this, I’m told by another salesman that the General Manager will contact me. Hours go by with no contact, so I call again and am transferred to Shaun who claims to be a sales manager. It’s then that I realized I’ve already talked to Shaun over the phone without knowing he was a sales manager. He pretends like this is the first he’s heard of the issue despite having talked to me over the phone, having received emails from me, and despite his staff claiming to have “forwarded [my] messages to a manager”. It gets better, AFTER introducing himself as a sales manager, Shaun reveals later on the call that he is actually the General Manager. Makes sense, I would want to hide the fact that I was the GM of WAG too. He proceeds to tell me he doesn’t have the authority to buy the vehicle back - even though in the same minute of telling me this he claims he buys 600+ cars a month. What started as a polite request for the dealer to make things right by covering pre-existing damage found in less than a month of ownership is now going to end up being a lawsuit. I’ve gathered enough information to take legal action. That is what we are going to do. Save yourself the trouble, stay away from Wells Auto Group. More

Buyer Beware—this dealer is very sneaky. They are great at putting lipstick on a pig. They sold me a car with multiple problems, including wires disconnected to lighting , windshield wipers They are great at putting lipstick on a pig. They sold me a car with multiple problems, including wires disconnected to lighting , windshield wipers and faulty/cracked brake disks. They even spray-painted the inside of the vehicle to make it look good in the pictures, which we could still smell when delivered (it also came off on our clothes). In addition, they didn't fix some things as promised before delivery. They carefully took pictures NOT to show missing bumper parts and hail damage. Run. There are other, more honest dealerships in town. More

Sales’s guy was easy to contact when it was the sale once he had the deal. It became very difficult to get a hold of him. Had the truck less than 30 days there’s already a wish issue the front right axle tha he had the deal. It became very difficult to get a hold of him. Had the truck less than 30 days there’s already a wish issue the front right axle that they should’ve caught easily but you don’t recognize unless you’re turning. It’s almost been 30 days. I still don’t have Title just not overall great treatment. More

These guys are crooks. Can't believe they are still in business. Obviously< all the 5 star reviews are fake. Look at all the detail in the real reviews. Major scammers. So Can't believe they are still in business. Obviously< all the 5 star reviews are fake. Look at all the detail in the real reviews. Major scammers. Sold us 2017 Honda SI missing its catalytic converter which is illegal. Had to get a lawyer involved. These people are trash. More

I bought a used F-150 with low miles from Wells Auto group in Nov 2024. Moe was a great salesperson, the price was transparent, the process was easy, there weren't any hidden costs. I bought the car s group in Nov 2024. Moe was a great salesperson, the price was transparent, the process was easy, there weren't any hidden costs. I bought the car sight unseen and Moe sent me several videos to ensure i felt comfortable. I was really happy with the honesty, the process, the quality of the truck and the price. I know folks like to post about their bad experiences (which worried me) but I was pleasantly surprised at how much easier it was to deal with Wells Auto Group than my local Ford dealership. More

They are a shady car dealership buyer beware they sell you a dream then snatch it away Sam is a scammer you a dream then snatch it away Sam is a scammer More

Buyer beware of this crooked dealership . There vehicles are junk . We bought a 2015 Toyota Tundra two weeks ago . We did everything online and the delivered it to our door step . With a bed There vehicles are junk . We bought a 2015 Toyota Tundra two weeks ago . We did everything online and the delivered it to our door step . With a bed full of trash . That’s just for starters . The truck was half clean the seats were exceptionally clean like they were brand new floors mats were filthy . The inside smelled heavily of cigarette smoke . We took it for a drive after they dropped it off and far as we could go safely was around the block it was banging clacking and all over the road . The shocks are blown completely out there isn’t even a bushing in one of them there so bad . The tire rods are busted the tires are severely out of balance and it needs an alignment. It shakes so bad over 20 mph the transmission shutters between each gears . The tires are also evenly wore and bald. The oil was definitely not changed it was very black . The coolant however was over filled .was supposed to have 104 k when we got it had 106k .we haven’t been able to even enjoy our truck because we have to get it repaired first due to not being safe to drive . They won’t return calls, text , or emails about these issues . I did get one email stating it was not there’s and contact the bank we used to finance the truck with . Excuse me aren’t these things that should be fixed by you the dealership that we bought from. I would think they would notice these issues since someone drove it apparently anout a 1,000 miles . Just beware of this dealership. It’s costing us about 1500 /2000 to fix a vehicle we just purchased before it’s drivable . This is unacceptable in my books . More

Run dont walk away from this dealership. . how they have 4.4 star reviews seems awfully deceptive. Buying a used truck from them was a nightmare. As soon as we got home our truck was leaking . how they have 4.4 star reviews seems awfully deceptive. Buying a used truck from them was a nightmare. As soon as we got home our truck was leaking oil all over our driveway. We had a mechanic inspect the problem and he said yep they sold you a damaged car and they slapped on cheap band aid to hide the problem he even said they sprayed on a ton of degreaser around the oil leak to deceive anyone looking at this car. On our drive home we found our parking sensors are broken it has over 10 codes thrown and our cruise control does not work on top of that after having this truck for less than a month we had to replace both batteries. Doing business with this dealership costed us thousands of dollars in extra repairs. But I sincerely hope this review makes anyone who reads this run to another dealership. I want Wells Auto Group to lose an untold amount of money for screwing us over. More