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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,363 Reviews

1,363 Reviews of Wellesley Volkswagen - Service Center

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December 16, 2020

The service was fast and efficient. I'm still in love with my car and I love the dealership I purchased it from. The dealership was clean and I didn't feel nervous at all! More

by MAKAYELA-ISBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jens Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Gottlieb
December 15, 2020

Nice team of servec honest you love to go back, every thing in time good job and clean, they tell you the what the car needs More

by MASS_AMOUNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts
December 15, 2020

They always take good care of my old car by providing me the right course of action. Also, I appreciate their personal and detailed attention. Excellent service team!! Definitely, extending the life of my c More

by MASAHITO SUGAWARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts
December 13, 2020

Excellent customer service, product knowledge, professionalism, & friendliness! Drew Ricci in service & Heather in office Administration made sure for the prompt service!!! Thank you for that!! More

by rcunni3100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jens Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
Jul 02, 2021 -

rcunni3100 responded

Would highly recommend this dealership to any Volkswagen owner requiring car service or check-ups!

December 11, 2020

The service department is excellent, friendly, and professional. Whenever I have a VW issue, I call Matt Pitts and he finds a solution. I prefer to be proactive about maintenance and the service techs More

by FTAUSSIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather is awesome!, Matt Pitts
December 09, 2020

I have had service done on my 2019 Atlas twice now and both times I had a great experience. The staff at the service department were professional and friendly. They readily answered any questions I had an More

by CHRIS.ELIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2020

Super friendly! Really appreciate the customer service here — it’s exceptional . Also, customer waiting area is nice and well spaced out for COVID. Hand sanitizer everywhere! More

by Joe_D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2020

Always a very positive experience with the service department here - thorough, professional, and helpful. Happy to recommend Wellesley VW to anyone in the market for a VW More

by CHRISTOPHER_FLETCHER22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2020

Overall it was a very positive experience. The Service staff was very helpful and efficient and got everything done as planned. Did a good job explaining things too. More

by SRSULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Jabour
December 02, 2020

Drew is an exceptional service advisor! He keeps you informed of everything along the way and has your car cleaned and ready to go on or before scheduled time. More

by Ann T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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