Wellesley Volkswagen - Service Center

Service at Wellesley VW is always easy. They take your car right on time. Waiting area is clean with coffee/tea & snack bar. Outdoor shopping area and coffee shop right across the street. Staff and mechan car right on time. Waiting area is clean with coffee/tea & snack bar. Outdoor shopping area and coffee shop right across the street. Staff and mechanics are all good. Never had a problem after service. Prices may be slightly higher than a local shop (?), but knowing that the work will be good is worth it. More

I recently brought my car to VW Wellesley and was assisted by Michael Kandalaft. The situation we were presented with was unique and not necessary re-tell. What matters is how the issues with my ve assisted by Michael Kandalaft. The situation we were presented with was unique and not necessary re-tell. What matters is how the issues with my vehicle were handled, and I want to share that Michael was truly a gentleman who exercised care, courtesy, accountability, and unparalleled professionalism. If there were more of him, no woman would ever feel apprehensive taking their car for service. Michael really got in my world and listened, he was open with communication and I could tell that he authentically cared that I be taken care of the VW way. The staff at this dealership is exemplary and Michael really earned a big hurray on my last visit. I can't thank him enough and I hope that internally, he is understood as an invaluable asset to the team. I thank him for yet another home run experience. More

Great service. Everyone was polite and safe. The work was done quickly. The waiting area was nice. I was able to work easily from their cubicles. done quickly. The waiting area was nice. I was able to work easily from their cubicles. More

The Man at the desk, was terrific in helping facilitate my order adn get it done as soon as possible.Every body I saw and that greeted me was so nice. I was very grateful and especially to the man w my order adn get it done as soon as possible.Every body I saw and that greeted me was so nice. I was very grateful and especially to the man who did the work...I am so grateful to him and would send him a thank you nnote or a gift card to Captain Mardens! More

We have been new customers for 2 years With two VW’s. Service has been exceptional on both cars. This past visit was for replacement brakes on a preowned Passat. The 2018 Tiguan is a wonderfully perfor Service has been exceptional on both cars. This past visit was for replacement brakes on a preowned Passat. The 2018 Tiguan is a wonderfully performing vehicle with no problems it’s first 2 years More

Incredible service and personal attention with my 2018 VW Atlas. Michael, the service manager personally came to talk about my issue and drove the car. Luckily, it all turned out well and my car is running p Atlas. Michael, the service manager personally came to talk about my issue and drove the car. Luckily, it all turned out well and my car is running perfectly. I highly recommend WV Wellesley. More

Attentive Your desk people were friendly and very attentive to the problems in our ~20 year old van. The bill has been filed and I do not remember names (i.e. Your desk people were friendly and very attentive to the problems in our ~20 year old van. The bill has been filed and I do not remember names (i.e. the names of those we dealt with). We had to leave it for several days while a part for the door window was tracked down. This was not an inconvenience due to our being retired, having a second car, and the CoViD self-quarantine. We hope VW comes out with another van that can be imported before we pass on. In 2007 we drove one of the non-importable diesels camping in Austria and the Czech Republic. We have been driving one since our wedding in 1966. More

Always excellent service I bought my VW Beetle here 10 years ago--terrific service from the beginning--courteous, professional, fair, personable--and a shout out to Mike Kanda I bought my VW Beetle here 10 years ago--terrific service from the beginning--courteous, professional, fair, personable--and a shout out to Mike Kandalaft, the Service manager--always available, honest and always looking out for his customers! More

90K check Always friendly and professional staff. Very knowledgeable and helpful. This dealership is not looking to drive up the price on repairs, however they Always friendly and professional staff. Very knowledgeable and helpful. This dealership is not looking to drive up the price on repairs, however they are watchful as to work that should be done or they suggest to have done in the near future. And they have always found a way through coupons or service specials they happen to be running to find a way to bring down the price a bit. More

Better than most. I would recommend this place to someone else. I can't use it more because it is not close to where I live else. I can't use it more because it is not close to where I live More