Wellesley Volkswagen - Service Center

Routine Maintenance Our service tech was wonderful. Very knowledgable, explained additional work needed, why it was needed and cost, before proceeding. Had the car ready Our service tech was wonderful. Very knowledgable, explained additional work needed, why it was needed and cost, before proceeding. Had the car ready when requested even with the additional work to be done. Highly recommend this tech and dealership! More

Routine Maintenance My recent service experience at this service center was very efficient and pleasant. Drew is easy to work with and I enjoy dealing with him. My recent service experience at this service center was very efficient and pleasant. Drew is easy to work with and I enjoy dealing with him. More

Nice and easy First service of my 2019 Atlas called in the morning and got same day service with lots of courtesy and "we can do it" attitude. First service of my 2019 Atlas called in the morning and got same day service with lots of courtesy and "we can do it" attitude. More

Could have been better I was told there was no simple mechanical key, so I bought an extra remote key and had it programmed in order to have a spare key. Total cost about $4 I was told there was no simple mechanical key, so I bought an extra remote key and had it programmed in order to have a spare key. Total cost about $450.00. Later I found out there is a simple mechanical key, which must be a fraction of the cost. Also the interior light was left on and the reprogramming altered my settings. More

Satisfying Visit The work I had done was expertly rendered and accurate. Staff is always ready to provide updates and give information in a timely manner. Excellent se The work I had done was expertly rendered and accurate. Staff is always ready to provide updates and give information in a timely manner. Excellent service. More

Wasn’t really comfortable having to come for 10,000 mile service due to Covid 19. I would have preferred waiting . Thankfully l was the only person in waiting area. service due to Covid 19. I would have preferred waiting . Thankfully l was the only person in waiting area. More

Excellent Customer Service I've been a customer of Wellesley Volkswagen since '97 and great customer service keeps me coming back. They are always friendly, helpful and thoroug I've been a customer of Wellesley Volkswagen since '97 and great customer service keeps me coming back. They are always friendly, helpful and thorough. I trust them keep my vehicle in good repair. More

Excellent service knowledgable staff A good experience. Service is quick and the work is accurately done. The staff is friendly and always willing to answer questions about the work. Pric A good experience. Service is quick and the work is accurately done. The staff is friendly and always willing to answer questions about the work. Pricing is fair, good value for the money spent. More

Good service as always! I've never had a problem with the service or sales department here. Always prompt service with good communication! I've been a customer since 2014. I've never had a problem with the service or sales department here. Always prompt service with good communication! I've been a customer since 2014. More

Drew and the service team were very helpful and able to be flexible at a time when I had a work schedule that conflicted with service hours. Drew helped me coordinate after hours drop off and pick up, than be flexible at a time when I had a work schedule that conflicted with service hours. Drew helped me coordinate after hours drop off and pick up, thank you! More