Wellesley Volkswagen - Service Center

Could have been better I was told there was no simple mechanical key, so I bought an extra remote key and had it programmed in order to have a spare key. Total cost about $4 I was told there was no simple mechanical key, so I bought an extra remote key and had it programmed in order to have a spare key. Total cost about $450.00. Later I found out there is a simple mechanical key, which must be a fraction of the cost. Also the interior light was left on and the reprogramming altered my settings. More

Wasn’t really comfortable having to come for 10,000 mile service due to Covid 19. I would have preferred waiting . Thankfully l was the only person in waiting area. service due to Covid 19. I would have preferred waiting . Thankfully l was the only person in waiting area. More

Satisfying Visit The work I had done was expertly rendered and accurate. Staff is always ready to provide updates and give information in a timely manner. Excellent se The work I had done was expertly rendered and accurate. Staff is always ready to provide updates and give information in a timely manner. Excellent service. More

Excellent Customer Service I've been a customer of Wellesley Volkswagen since '97 and great customer service keeps me coming back. They are always friendly, helpful and thoroug I've been a customer of Wellesley Volkswagen since '97 and great customer service keeps me coming back. They are always friendly, helpful and thorough. I trust them keep my vehicle in good repair. More

Excellent service knowledgable staff A good experience. Service is quick and the work is accurately done. The staff is friendly and always willing to answer questions about the work. Pric A good experience. Service is quick and the work is accurately done. The staff is friendly and always willing to answer questions about the work. Pricing is fair, good value for the money spent. More

Good service as always! I've never had a problem with the service or sales department here. Always prompt service with good communication! I've been a customer since 2014. I've never had a problem with the service or sales department here. Always prompt service with good communication! I've been a customer since 2014. More

Drew and the service team were very helpful and able to be flexible at a time when I had a work schedule that conflicted with service hours. Drew helped me coordinate after hours drop off and pick up, than be flexible at a time when I had a work schedule that conflicted with service hours. Drew helped me coordinate after hours drop off and pick up, thank you! More

Warranty Work I bought my TDI wagon for warranty work, and the process was as straightforward as can be. I briefly mentioned what I thought the problem was, and th I bought my TDI wagon for warranty work, and the process was as straightforward as can be. I briefly mentioned what I thought the problem was, and the service advisor asked for about 45 minutes to assess and verify. Upon verification, he informed me that there was a national backorder for the replacement part. He asked me to bring the car back once the replacement part arrived. The following week the part(s) arrived and I brought the car in. I asked the advisor to check on another warranty-related CEL, and he confirmed that the technicians would do so. He then gave me a loaner car and I was on my way. Given the nation's current events, the repairs were finished in a prompt timeframe and everything mentioned was addressed. More

The people at Wellesley Volkswagen are so nice and very helpful. They are very accommodating and very good at explaining what needs to be done on my vehicle. helpful. They are very accommodating and very good at explaining what needs to be done on my vehicle. More

Responsive, professional, thorough Every interaction I've had with Wellesley VW's Service Department has been positive. Scheduling an appointment is easy. The service advisors are very Every interaction I've had with Wellesley VW's Service Department has been positive. Scheduling an appointment is easy. The service advisors are very good at explaining what they find and what the various solutions are, and they tell you exactly what each option will cost, so there are no surprises. The car is always ready to pick up at the agreed-upon time. More