Wellesley Volkswagen - Service Center

Overpriced Maintenance Service? I paid more money for this time than for the first year service. I am not sure what additional services I have received this time. My car's exterior I paid more money for this time than for the first year service. I am not sure what additional services I have received this time. My car's exterior and interior were not cleaned at all. The interior looked as if some spray residue was not removed. When I asked for detailed services I received by responding to dealer's email, no response was given thus far. More

The service department is highly professional, the acts in an advisory capacity , no pressure, the job was done in one visit. super friendly. Good communication. in an advisory capacity , no pressure, the job was done in one visit. super friendly. Good communication. More

repair of front bumper. This most recent visit (and services) were very good. The person I dealt with was polite and attentive. He was an older gentleman. There have been tim This most recent visit (and services) were very good. The person I dealt with was polite and attentive. He was an older gentleman. There have been times in the past when there was a young man who was snarky, inattentive (even eating) and seem "not to need my business" (my quotes bec. that is the way I felt). More

Great Service Every Time Drew is the man in service! He is always responsive and professional. Sets good expectations on time for service completion and cost. I know I can cou Drew is the man in service! He is always responsive and professional. Sets good expectations on time for service completion and cost. I know I can count on Drew to take good care of me and make sure I get the best service possible. More

Drew always has amazing customer service, he always has a great attitude! He’s been super helpful since day one, He’s become my GO TO MAN!! great attitude! He’s been super helpful since day one, He’s become my GO TO MAN!! More

The service was kind, on-time, good with the safe procedure for COVID-19 prevention. I could return my car at the estimate time after short grocery shopping. procedure for COVID-19 prevention. I could return my car at the estimate time after short grocery shopping. More

Eminently professional, knowledgable, and fair I've been taking my Audi to Wellesley VW for service of all kinds for years. I have found the service department to be eminently professional, knowled I've been taking my Audi to Wellesley VW for service of all kinds for years. I have found the service department to be eminently professional, knowledgable, and fair. As the other reviewers indicate, this team is thorough and patient in explaining the nuances of the vehicle. I appreciate that they error on the side of safety and quality, but also give a range of options for procuring top tier OEM parts. In an auto world in which skepticism is advised, Wellesley VW has helped restore my confidence in the value of dealership-level expertise. More

Awesome service Drew as always took care good of me and my Golf this time. I had some major service and repairs that needed to be done. Everything was able to be done Drew as always took care good of me and my Golf this time. I had some major service and repairs that needed to be done. Everything was able to be done in a timely fashion and Drew was able to help me out with the price. He pays attention to every detail. More

Routine Maintenance Our service tech was wonderful. Very knowledgable, explained additional work needed, why it was needed and cost, before proceeding. Had the car ready Our service tech was wonderful. Very knowledgable, explained additional work needed, why it was needed and cost, before proceeding. Had the car ready when requested even with the additional work to be done. Highly recommend this tech and dealership! More

Routine Maintenance My recent service experience at this service center was very efficient and pleasant. Drew is easy to work with and I enjoy dealing with him. My recent service experience at this service center was very efficient and pleasant. Drew is easy to work with and I enjoy dealing with him. More