Wellesley Volkswagen - Service Center

Responsive, professional, thorough Every interaction I've had with Wellesley VW's Service Department has been positive. Scheduling an appointment is easy. The service advisors are very Every interaction I've had with Wellesley VW's Service Department has been positive. Scheduling an appointment is easy. The service advisors are very good at explaining what they find and what the various solutions are, and they tell you exactly what each option will cost, so there are no surprises. The car is always ready to pick up at the agreed-upon time. More

Thanks for taking care my old GTI. Thank you for staying open in this crazy world of Covid-19. As usual, it was a great service and nice to see all the familiar faces of your service s Thank you for staying open in this crazy world of Covid-19. As usual, it was a great service and nice to see all the familiar faces of your service staff. Thank you. More

Didn't fix the noise because according to them it is not a safety problem and because it's a Toyota ( they told me: bring the car with a Toyota dealer because it's a Toyota car and they can isolate and fix. a safety problem and because it's a Toyota ( they told me: bring the car with a Toyota dealer because it's a Toyota car and they can isolate and fix. More

The team at Wellesley VW provides great service and is very helpful. I’ve taken my car there several times to have things checked or just to get their opinion on something. They’re very honest and will co very helpful. I’ve taken my car there several times to have things checked or just to get their opinion on something. They’re very honest and will communicate what is being done. More

Battery Replacement They are very pleasant and make the wait time tolerable. The dealership is very clean and offers amenities. I felt confident they take appropriate mea They are very pleasant and make the wait time tolerable. The dealership is very clean and offers amenities. I felt confident they take appropriate measures to make sure their facility is properly cleaned, especially at this time. More

Everyone is great Karl was great and very professional. He was incredible warm and efficient. I felt like I was in great care. Highly recommend Wellesley Volkswagen. Th Karl was great and very professional. He was incredible warm and efficient. I felt like I was in great care. Highly recommend Wellesley Volkswagen. Thank you More

Drew was excellent. My car was towed in needing a new tire: immediate attention, super friendly. He even offered to personally drive me back to Needham but it wasn’t necessary. tire: immediate attention, super friendly. He even offered to personally drive me back to Needham but it wasn’t necessary. More

Service visit I had an excellent service visit with a place to wait that was clean and comfortable and had a workstation with the ability to plug in my laptop and w I had an excellent service visit with a place to wait that was clean and comfortable and had a workstation with the ability to plug in my laptop and work. Drew was very friendly and got all promised finished in a timely manner. They even automatically worked in a recall item that I had only become aware of the same day the service was scheduled. I was thankful not to have to go back for that. More

Excellent as always This dealership is convenient for us in terms of location, but the real reason we come here is that people are always helpful, friendly and profession This dealership is convenient for us in terms of location, but the real reason we come here is that people are always helpful, friendly and professional. More

dropped off the car keys, returned in an hour=all done everyone is very pleasant and gracious also, good work a very good location for me planning appointments are easy and they are willing to make you everyone is very pleasant and gracious also, good work a very good location for me planning appointments are easy and they are willing to make your time work for you More