Wellesley Toyota - Service Center

Mark Welcome is fabulous!He is customer service on Mark Welcome is fabulous! He is customer service on steroids... He will go above and beyond the call of duty. Wellesley Toyota is lucky to have him Mark Welcome is fabulous! He is customer service on steroids... He will go above and beyond the call of duty. Wellesley Toyota is lucky to have him . The whole dealership is terrific. It’s clean, well sanitized and organized. All the staff both sales and service are all about customer service. They are a pleasure to deal with... I wouldn’t go ant anywhere elae. More

Excellent service all around! They were efficient, friendly, and helpful. They made buying a car during the pandemic surprisingly easy; they brought the car to us for the test drive, and brought it ba friendly, and helpful. They made buying a car during the pandemic surprisingly easy; they brought the car to us for the test drive, and brought it back to us when all the paperwork was signed. They were patient with us and answered all of our questions, and we felt well taken care of. Would definitely recommend! More

Worst experience ever! $3600 to have them damage our car. I took our Highlander (which we bought from this dealer) in for an oil change and inspection sticker. Received a call saying the car needed $3300 in I took our Highlander (which we bought from this dealer) in for an oil change and inspection sticker. Received a call saying the car needed $3300 in assorted repairs. Foolishly, I trusted them and approved having them do the repairs. Then the really aggravating problems started. When I went to pick up the vehicle the door lock and latch on the door they worked on was broken and non-functional. To be clear, there was never anything wrong with this lock or latch prior to bringing the car to the dealer. Since the door now wouldn't stay closed while driving (dangerous) we agreed to have them do the repairs. Then they tried to charge us $500 to fix the door that broke while they had the car!! Finally, they agreed to comp the labor, but charged $280 for the Toyota part that could be bought elsewhere for a fraction of the price - and acted as if they were doing us a favor. More

Best Dealer Experience Ever I had the best dealer experience working with Jason Crede. He was professional, knowledgeable and honest. Jason made me feel comfortable not pressur I had the best dealer experience working with Jason Crede. He was professional, knowledgeable and honest. Jason made me feel comfortable not pressured and answered all my questions. When I could not get to the dealer Jason went the extra mile to accommodate my needs. I would definitely return to Toyota of Wellesley. More

Worst customer service ever. Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the informati Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the information. I contacted my Toyota dealership, even though they were not on the approved list as I assumed it would be best to go to a Toyota dealer especially one where he just purchased my car. Speaking on the phone with a representative of the dealership I was told to deposit the check, and bring my car in to have it repaired. When I brought my car in to be repaired the representative that I then met had no idea why I was bringing the car to that location as I should have made an appointment so that the car could be brought to a different location where the repairs would be done. The representative was extremely ambivalent when he talked to us, to the point where we had to talk to his manager. The manager also was extremely unhelpful. They had no reason as to why I had taken off a day of work, nor why I had my wife take a day off of work, to drop off the car when in point of fact I really couldn't drop off the car there. The manager eventually backtrack and said I could certainly drop the car off there but that it would probably take two or three weeks because the repair shop was so busy. Needless to say I did not appreciate being treated poorly, and misled as to the process of having the car repaired. Having just spent $25,000 cash to purchase the vehicle, I expected a higher level of customer service. At the very least I would have appreciated not feeling like I was an annoyance or doing something wrong when all I did was follow what I was told. I will never take my car for service to this dealership again, and it has soured me on owning a Toyota. Sent from my Verizon, Samsung Galaxy smartphone More

Great service Bought and service my Toyota at Wellesley Toyota. This dealer provides great customer service. Will be going there with my fiancé to buy another Toyo Bought and service my Toyota at Wellesley Toyota. This dealer provides great customer service. Will be going there with my fiancé to buy another Toyota to replace his 16 year old Sienna. Definitely recommend this dealer. V Stewart. More

Service appointment My experience was: A friendly, helpful, service experience, easy service appointment registration process, everything was done as requested and estim My experience was: A friendly, helpful, service experience, easy service appointment registration process, everything was done as requested and estimated. On time with no surprises. More

Diligent, no Customer Service We had a hard to diagnose problem with "cell phone echo." Although the problem took 3 visits, and no tech bulletin to address, the dealer has been per We had a hard to diagnose problem with "cell phone echo." Although the problem took 3 visits, and no tech bulletin to address, the dealer has been persistent to repair, including replacement no cost to us, of an expensive "head" unit. The echo now appears to have gone away and a possible root cause (entune configuration) has been identified which may lead to less time consuming diagnostics and less expensive repair procedures for other customers. More

Exceptional service Not only are all the service representatives friendly, they are intelligent and they truly want to do a good job for you. I have been going there for Not only are all the service representatives friendly, they are intelligent and they truly want to do a good job for you. I have been going there for 11 years and the reason I continue to go is precisely what I said above. I have never had a bad experience. Not only that, I have always had exceptional experiences. More

My experience with Tang Wong was great I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledg I gave the rating that I did because from the moment I was helped by Tang Wong and the other staff members I was taken care of Tang was very knowledgeable and knew what to do, he also kept me up to date while I was waiting, by periodically checking in with me to let me know how things were progressing and not just having me wait and wait without any updates My experience was great and I not only recommend Wellesley Toyota, but I also recommend Tang Wong who works there, the service was great with Tang, he knows what he's doing More