Wellesley Toyota - Service Center

I always talk to John with any of my car needs. He is knowledgeable and very easy to work with. He is knowledgeable and very easy to work with. More

John was great to work with very attentive and easy to work with. Made my service needs very simple work with. Made my service needs very simple More

I always bring my car in for service at Wellesley Toyota. Staff is always pleasant and very helpful. I always reach out to my salesperson, John, with help scheduling. He is wonderful. Staff is always pleasant and very helpful. I always reach out to my salesperson, John, with help scheduling. He is wonderful. More

John has always been great! Helped me out with getting my service and inspection done for my Camry I bought from him last year Helped me out with getting my service and inspection done for my Camry I bought from him last year More

Absolutely horrible experience. To begin with, they lied about car condition. Just after delivery I found horrible scratches on the inside. And that was brand new vehicle with 6 mil To begin with, they lied about car condition. Just after delivery I found horrible scratches on the inside. And that was brand new vehicle with 6 miles on it. When contacted, I was told oh well, papers signed, nothing we can do. You own it now. I have prepaid service contract. When time and milage came, I asked if transmission service was included. I was told no and that it is not required until 90k. That came from service manager, I think his name is Sean. And then, few months later I asked about it again and was told by the same person that transmission service is required at 60k(!!!). I got upset and when mentioned that Sean himself told me it was 90k, Sean turns around and says - I would never say that. They lie to you looking you in the eyes. After that there was an argument about replacing fluids. Toyota said they cover it in their contract. Dealership said they do not. And there were few more incidents. I had to take business else where in order to get honest service. At Wellesley Toyota they do not like customers asking questions and check on what they are told by service department. And if you do ask, you automatically become an enemy and you are told by manager that you may want to consider taking your business to another dealership. First time in years I ran into such a dishonest dealership. STAY AWAY IF YOU VALUE YOUR TIME AND NERVES. More

Went in looking for prices on a car as my lease is up soon and i'm looking to change. this salesman named Victor helped me out and answered all of my questions well. He was patient, respectful, eased my soon and i'm looking to change. this salesman named Victor helped me out and answered all of my questions well. He was patient, respectful, eased my concerns and guided me on what my best options are. I'll definitely be back soon as my lease is up to purchase a car from him More

I mistakenly changed a setting on the screen and couldn't get back to the original. I also needed some assistance in getting comfortable with CarPlay uses. Andrew Lee, my sales employee contact, gave me a get back to the original. I also needed some assistance in getting comfortable with CarPlay uses. Andrew Lee, my sales employee contact, gave me a time that he thought he would be free and then wasn't. Mark stepped in and walked me through both issues. More

Wellesley Toyota has an amazing service department. We have been customers for over 30 years and have been always amazed at the excellent service. Everything needed is provided quickly and professional We have been customers for over 30 years and have been always amazed at the excellent service. Everything needed is provided quickly and professionally, with cheerfulness and kindness. Even when we moved to NH from MA, we still returned to have major service and to buy new Toyotas. Now we are back and continue to have great confidence in the integrity of Wellesley Toyota and the amazing service staff. Thanks especially to Dan Viola, Justin, Matt, Bob and all of the excellent team. More

Marcus was very helpful and informal and walked me through the process very efficiently! Educational and enthusiastic as they come, the dealership as a whole was very friendly as well! Thank you Marcu through the process very efficiently! Educational and enthusiastic as they come, the dealership as a whole was very friendly as well! Thank you Marcus and Toyota Wellesley! More

I only go to Wellesley Toyota for purchasing and service I only see John imparato as he has the best customer service and truly cares about his customer’s satisfaction. I only see John imparato as he has the best customer service and truly cares about his customer’s satisfaction. More