Wellesley Toyota

From the moment I walked into Wellesley Toyota Lenny was nothing but a perfect gentlement and helped me out tremendously. He was straightforward and informative which made my buying process a joy altogether nothing but a perfect gentlement and helped me out tremendously. He was straightforward and informative which made my buying process a joy altogether. I can say that for a change it was a pleasure to buy a car from a dealership, more namely Wellesley Toyota and from Lenny. I left the dealership feeling confident recommending friends and family back to Lenny. Excellent Dealership. More

I was very impressed with the service I recieved when I came to Jeff and Michael to buy a car. They were there through the whole process. Jeff took me through a bunch of truck until I finally found the per came to Jeff and Michael to buy a car. They were there through the whole process. Jeff took me through a bunch of truck until I finally found the perfect one. Once I decided on the right truck for me I had a long sit down with Michael. He explained everything from head to toe about the truck. He was completely honest with me about everything and got me a fantastic loan. I also purchased a warranty with the vehicle. Thanks to Michael and Jeff I am no the very proud and happy owner of a 2006 Toyota Tundra. Mr. KO should be very proud of all of his employees but mostly Michael for doing all he could do make me leave the dealership with a huge smile and a nice looking truck. More

We would recommend the dealer ship but suggest you avoid Michael Kistoglou the Assistant Sales Manager. Lenny Ball is the most personable, direct, and thorough Sales Consultant we have ever worked with. We Michael Kistoglou the Assistant Sales Manager. Lenny Ball is the most personable, direct, and thorough Sales Consultant we have ever worked with. We will likely buy our next Toyota from him. Why we do not recommend Michael Kistoglou is he tried using scare tactics in selling us extended service. He told us Toyota service labor charges are $90 an hour and these cars (Prius) are so computerized you can only have them serviced by a Toyota dealer. He made us feel like we were buying a lemon. This in fact is our 5th Toyota and we did considerable research on the Prius. Secondly, he tried talking us into a loan rate that he found that was higher than the rate quoted by our credit union. A rate he was given beforehand. He told us it would be worth it because we wouldn't have to do any running around for paperwork. When we said "No" he said he had a better rate. We said"I would think you would offer us your better rate to begin with." He said "Wait a minute" rushed out of the room and came back with a rate very close to our rate of 4.99% (a minuscule amount below). We said we preferred dealing with our own credit union. He said "Why would you do that? I am saving you alot of money here?" (That was not true) He got ANGRY and said "You just wasted my time. If you are using your credit union I need to know all the financing information right now (this was a Saturday afternoon)I have 8 other cars I have to work on on Monday" We got up and left and went looking for Lenny. When we could not find Lenny we requested assistance from Shaun Fisher. Shaun worked with us from that point on that day. When we told him what happened in front of Michael, Michael called us liars. Shaun knew that we were quite upset by our treatment. Michael was out of control in front of Shaun,also. Shaun requested Michael leave the room. When we arrived home there was an apology on our answering machine from Michael. He said he did not take in to consideration our loyalty to our credit union. That he has good customer service skills. He in no way indicated he was sorry for his anger or his attitude. Shaun & Lenny dealt with us through the rest of the process. Lenny in particular was very apologetic and concerned. We love our car but are glad the process that started out so great with Lenny and turned sour with Michael is over. San was very kind to us also. More

Alens was my sales person at the dealership and I really appreciated his professional, non-pressure approach. I had been to three other dealerships and the difference between Alens and the others was telli appreciated his professional, non-pressure approach. I had been to three other dealerships and the difference between Alens and the others was telling. The others certainly gave car salesmen a bad name. Honestly, two of the price deals were better at the other dealers, but I opted for Wellesley primarily because of Alens and Shaun. Though my experience with Alens and Shaun were quite positive and I have no complaints with my experience with them, I do have an issue with the dealership policy of 'the price is non-negotiable'. Everything in life IS negotiable; one's own life is even negotiable under certain circumstances and to state that a car transaction is 'not negotiable' is truly a ridiculous policy to follow. It's really a turn-off to conducting future business with the dealership. One other comment regarding your dealersship policy: you were the only dealership NOT to provide a free Car Fax. If a buyer is spending $20K at your place for a used auto, I would expect a Car Fax report of $29 to be included! I actually had to obtain the report that evening at the dealership. I would certainly do business with Alens and Shaun again, given your questionable policies above. More

I recently bought a 2006 Toyota 4 Runner from Wellesley Toyota and what a pleasure it was to deal with my sales rep Jeff. He made the whole experience hassle free and Mike helped me find the right price wi Toyota and what a pleasure it was to deal with my sales rep Jeff. He made the whole experience hassle free and Mike helped me find the right price with the right terms. Would definetly recommend to my friends and family!! More

Toyota of Wellesley provided a no pressure sales environment, which is something I place a very high value on. Rey Lima was the primary person I dealt with for the purchase of my used truck, and he environment, which is something I place a very high value on. Rey Lima was the primary person I dealt with for the purchase of my used truck, and he was absolutely outstanding. I had three trucks on my list to consider, but I didn't even bother looking at the other two after visiting the Toyota of Wellesley dealership. I would highly recommend this dealership without any reservations. More

Well; My mom was having a hard time with the car she had. She stated that she felt uncomfortable and was scared when driving it. She wanted a new car, but she didn't know anything about buying cars. So she a She stated that she felt uncomfortable and was scared when driving it. She wanted a new car, but she didn't know anything about buying cars. So she asked if me and my husband could go with her window shopping for a car. When we got there they were nice enough to find someone who spoke creole to assist her. It helped a lot she understood everything didn't really need my husbands or my help. She traded the old one for a new. They were very nice, patient, and put her safety first. THANK YOU ;-D More

First, Blessings to Mr. Rey Lima and Mr. Courtney Shick. Two great gentlemen to work with. I went confident to this dealer precisely because of the reviews here but WOW. I found a truly good deal on the car Two great gentlemen to work with. I went confident to this dealer precisely because of the reviews here but WOW. I found a truly good deal on the car of my dreams(2006Lexus IS). I went to another dealer a day prior in NY to see another car but when I came here it was GAME OVER. I was very impressed at how well they kept the cars here. Bought today the most beautiful car ever at a price not matched anywhere on the internet. On top of everything they put brand new tires on the vehicle because they considered the others weren't in great condition. That's what I call being true professionals. Mr Shick even got me a better financial deal than what I had. Rey you're as cool as the other side of the pillow! Thanks Bro! Hope to see you when I get my tint windows ;) RECOMMEND THIS DEALER 200% Greetings from CT More

Very friendly staff who were knowledgeable and took the time to work out what would be the best option for me. Made suggestions I hadn't even thought of, and answered all of my questions fully. I bought my time to work out what would be the best option for me. Made suggestions I hadn't even thought of, and answered all of my questions fully. I bought my first car from here 2 years ago and was 100% satisfied then - my return experience was just as good and I would recommend this dealership to anyone looking for a Toyota or Scion whether it is new, pre-owned, or a lease. A great team of guys! More

Our experience was friendly, professional, and customer focused. Shaun and Jack ensured all of our questions were answered. They took the time to go over all functionality of our new car and made sure we focused. Shaun and Jack ensured all of our questions were answered. They took the time to go over all functionality of our new car and made sure we had all reference materials. We are very happy with our new Highlander and the service we received. We will most definately refer family and friends to this dealership, especially Shaun and Jack! More