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Wellesley Toyota

Wellesley, MA

4.9
1,928 Reviews
As a family owned and operated dealership since 1989, we treat our customers the same way we'd want to be treated. Our product experts help you find the right vehicle for you and your family. No pressure. No hard-sell. Just friendly, supportive and knowledgeable staff to help you through your entire decision making process. It's the dealership experience you've always wanted.
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234 Worcester Street

Wellesley, MA

02481

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Showing 1,929 reviews

January 16, 2009

We went to Toyota of Wellesley to see a used Lexus hybrid SUV that we saw on the internet. Honestly, if we hadn't really wanted that particular car, we probably would have given up at some point during the s More

by Babaloo3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Tang, Craig, Mike (Finance), Nai
Jan 20, 2009 -

Wellesley Toyota responded

Dear Mr. & Mrs. Evangelista, I regret to hear of your dissatisfaction with Toyota of Wellesley and the purchase of a beautiful 2006 Lexus RX400h Hybrid SUV. Due to the preceding snow storm and poor economic climate, we did close on New Years Day. However, we do not purposefully try to inconvenience our customers, and we did leave a recorded message on our automated telephone system stating we were closed. I'd like to mention that both Jeff and I (Nai, not Michael) were plowing snow on New Years Day, and although we were closed, we happily opened our doors for a personalized one-to-one customer sale. We did not answer calls nor help others, but just you on New Years Day, and the result ended in a sale of a Lexus for $18,000, or 35%, less than the price of a new Lexus RX400h. This was an incredible price, one that Lexus dealers in New England were charging for similar mileage and equipment, NON-HYBRID Lexus RX-Series SUVs. I do apologize that Jeff was not as accessible as we both would have liked. He was on vacation that week, and in hind-site, we will be assigning a second salesperson to assist in deliveries of those on vacation. Thank you for the suggestion. I would like to add that Jeff Tang did come in for the physical delivery of your vehicle, even though he was on vacation. I am sorry we communicated poorly on the document that was not necessary. The document that we asked for was the registration for your trade, which should be present in your vehicle in the event that you're pulled over. We ask for this document to show proof of ownership. Yes, we could have looked else where, but out of procedure, it's always better to ask for more information than to be stranded without. I think this was an honest mistake where one employee wanted to be safe and asked for more information than necessary. I will go over the necessary documentation with our managers and sales staff so they can better direct our customers in the future. Again, I apologize for having to wait for the inspection sticker. The process itself takes 10 minutes, but because of state mandates that suggest a first-come first-serve basis, we found ourselves in an unlucky situation where others looking for an inspection sticker were already waiting in line when your husband showed up. I think this is where the confusion lies. I am sorry you were made unaware of the first-come first-serve basis, and I will remind our employees to explain the possible wait to our future customers. Lastly, I would like to mention in fairness to Wellesley Toyota that we offered a free rental to you and your husband while you were waiting for delivery of the Lexus. We offered this rental without your solicitation because you were driving illegally on your Corolla trade with an expired registration and inspection sticker. We wanted to protect you against the threat of a ticket or tow, and I am sorry you negated this consideration in your review of Wellesley Toyota. If you wish to change your review in lieu of this message, it would be appreciative. If not, please keep in mind that we will also post this response. Sincerely, Nai Ko Jr.

January 13, 2009

Alens and Mike were a pleasure to work with. Although we might have liked to see a little more flexibility in the final purchase price overall the experience was great, no pressure, very informative and lai More

by amieserpico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alens Constant and Mike Kistoglou
January 12, 2009

I had a VERY positive experience with Frank Zoll. He was knowledgable, informative, patient, and very straightforward which I appreciated. He returned calls promptly and answered all of our questions. He More

by shaleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
January 11, 2009

I just wanted to say that my experience at Wellesley I just wanted to say that my experience at Wellesley Toyota was a very positive one. I had been looking for a Toyota Corolla S and new exactly what More

by mgd333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun, Lenny, Craig & Mike
January 07, 2009

We had shopped at 3 other area dealerships looking for the perfect 4Runner before coming to Wellesley Toyota. Kinda wish we had gone there first...we would have saved alot of time. Jeff took the time to More

by smaenpaa79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tang, Shaun, Eric
January 05, 2009

I initially contacted Toyota of Wellesley through email. I was looking for a used Toyota 4 Runner with a strict budget. Craig both emailed me with information on a vehicle that fit my description and called More

by mhoyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alens, Craig, Michael
December 27, 2008

Excellent experience in purchasing our new car. Friendly salesperson and sales manager who met our need of expediting our car for transport since we had to have it shipped to FL within four days. Leather se More

by bshlager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brain (sales manager) Aurelio (sales)
December 20, 2008

I recently bought a used 2008 Toyota Sienna from Toyota of Wellesley. I did some online research beforehand and saw that this dealer offered the best selection of vehicles in the range I wanted to spend. More

by hslaing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kistoglu, Alens Constant, Sales Mgr Craig
December 19, 2008

We had a wonderful experience at Toyota of Wellesley. The staff members were very helpful and were able to answer any questions we had. They took their time with us and were very patient. We will recom More

by kdeshler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ni, Jeff, and Mike
December 13, 2008

My wife and I have been looking to buy a new car. We test drive several 2009 models including Honda Accord EX I4, Honda Civic EX, Nissan Maxima 3.5 S, Acura TXS, and the Camry XLE 4 cylinder. We eventually n More

by hanhno007
Price
Recommend Dealer
Yes
Employees Worked With
Frank Zoll