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Wellesley Toyota

Wellesley, MA

4.9
1,944 Reviews
As a family owned and operated dealership since 1989, we treat our customers the same way we'd want to be treated. Our product experts help you find the right vehicle for you and your family. No pressure. No hard-sell. Just friendly, supportive and knowledgeable staff to help you through your entire decision making process. It's the dealership experience you've always wanted.
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234 Worcester Street

Wellesley, MA

02481

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Showing 1,944 reviews

April 18, 2024

Purchased a Highlander Hybrid because we're having a baby; dealer insisted they couldn't go below $3k over MSRP. Felt kinda bullied and was pretty disappointed in their tactics. I found out later that t More

by AB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
Apr 22, 2024 -

Wellesley Toyota responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Shaun Fisher General Manager

Jul 01, 2024 -

AB responded

Just to make everyone aware, I never heard from Shaun or anyone at Wellesley. Again, I would not recommend Wellesley as a first option. There are other Toyota dealers that will sell you the same vehicle at MSRP.

April 16, 2024

Clear concise communication kept the situation calm! Did not allow me to stress about spending money on a car. Well done Nathan! More

by Sam1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Wellesley Toyota responded

Sam, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nathan and our team, and we look forward to working with you again. Shaun Fisher General Manager

April 11, 2024

It was a pleasure working with Mark at Wellesley Toyota. He was patient, courteous, and diligent in follow up. I highly recommend him. More

by alexbruni
Recommend Dealer
Yes
Employees Worked With
Mark Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Wellesley Toyota responded

Thank you, Alex. It's fantastic to hear that Mark provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Wellesley Toyota! Shaun Fisher General Manager

April 06, 2024

I had Mark Welcome working with me to get a Toyota Corolla hatchback. He did such a great job making the process easy and transparent and was not at all pushy or anything else often associated with ca More

by Maggie VW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Apr 08, 2024 -

Wellesley Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Maggie, for choosing Wellesley Toyota! Shaun Fisher General Manager

April 03, 2024

I am thrilled to share my exceptional experience at Wellesley Toyota, made possible by the outstanding assistance provided by Alex Luka. Alex's professionalism and expertise stood out immediately. H More

by Charlotte Boccard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Luka
Apr 03, 2024 -

Wellesley Toyota responded

Hi Charlotte: Here at Wellesley Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Alex, and it was a pleasure having you at the dealership. We appreciate your review! Shaun Fisher General Manager

April 01, 2024

Thank you John! You made it easy to buy a used car. Will be back! More

by suesk484
Recommend Dealer
Yes
Employees Worked With
John Imparato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Wellesley Toyota responded

We are so glad that John had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Shaun Fisher General Manager

April 01, 2024

Would definitely recommend anyone looking for knowledgeable help to come visit Wellesley Toyota and ask for John. More

by jkinley250
Recommend Dealer
Yes
Employees Worked With
John Imparato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Wellesley Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! John and our team at Wellesley Toyota are glad to have you as a customer. Shaun Fisher General Manager

April 01, 2024

John was a great help in finding the right car for me. What a breathe of fresh air working with John and the Wellesley Toyota team! More

by PKirkland
Recommend Dealer
Yes
Employees Worked With
John Imparato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Wellesley Toyota responded

Thank you for your business and this review. We're happy to hear John and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Shaun Fisher General Manager

March 29, 2024

We just closed the deal on our 4th car with this dealership. True to form, we were given the very best service by Nathan Ingraham, who gave careful thought to all of our concerns and found EXACTLY t More

by George B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Wellesley Toyota responded

It's great to hear that Nathan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Wellesley Toyota! Shaun Fisher General Manager

March 29, 2024

Worked with Nathan Ingram to purchase our 2024 Grand Highlander hybrid. He was excellent in helping us navigate throughout the purchase process. He was transparent and responsive as we waited for our ca More

by Himanshu_b
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Wellesley Toyota responded

Thank you so much for choosing Wellesley Toyota! Please let us know if we can be of any more assistance! Shaun Fisher General Manager

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